We spoke to Tracy Dell, Practice Manager of Plane Trees Group Practice in Halifax, to see how they are utilising Docman 10 to save time and increase efficiency.

Published 17/04/2018 by Advanced, Editor

Docman 10 is a cloud based software platform designed to meet the challenges of a 21st Century health economy. It is accessible from anywhere, at any time and through any device, supporting Federations, new models of care and 7-day access. We’re really excited about its future and are delighted Docman 10 has recently been granted full roll-out approval from NHS Digital.

Plane Trees have been using Docman for over 3 years now and have made the recent transition from Docman GP to Docman 10. They utilise both the clinical and non-clinical functions of the document workflow, including full use of all back-office functions. Tracy summarised the main benefits they’ve observed being “saving time and increasing efficiency with delegation of clinical admin work from GPs and nursing team to clinical admin and to reception staff. Clinical governance systems have improved, summarising and coding of medical records turnaround has reduced from 6 weeks to 1 week and our clinical correspondence is now actioned twice daily.” This frees up GPs and nurses time to focus on the patients rather than the documents. All the while, facilitating a higher level of patient care.

The reasoning behind their move to Docman 10 was “how impressed we were with the demonstration outlining all of Docman 10’s new functionalities, especially the web based option. This was of great benefit to us as our GPs and managers work remotely.” The convenience of single sign-on provides all staff, including locums, with easy accessibility to Docman 10, as it automatically opens when logging on to the EMIS clinical system.

The Docman team were on-hand to ensure a smooth transition to Docman 10 – something Tracy praised: “the planning, preparation and support for the upgrade have been made easier by the Docman team being on hand before, during and after the installation. The knowledge and experience of the trainers has been outstanding and we have developed many more quick steps and streamlined our working practices. This has saved even more precious clinical time in our practice.”

“We have also supported our local practices who will be upgrading to Docman 10 from Docman GP in the near future to ensure we can share ideas and good working practices. Docman has not only saved us time but has increased our productivity which greatly benefits the patients we serve.”