ADVANCED INFOSUITE

Business Intelligence Software 

Real-time visibility and greater insight delivers reduced costs, optimised resource allocation and improved productivity to enhance customer satisfaction.

Business intelligence software in use

OVERVIEW

Effectively manage the performance of your field-based workforce

InfoSuite is a Cloud-based reporting dashboard specifically developed for field-based organisations. It delivers reporting on every aspect of your operation, allowing your users to view information at a high level, as well as proactively resolve issues without impacting other scheduled work.

"InfoSuite allows us to gather and use data to monitor KPIs, including: appointments made and kept, no-access information, jobs completed, and individual worker performance tracking."

Steve Johnson, Head of Central Operations, Carpetright

Key capabilities


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We understand and solve your key issues

We build products which are designed to solve our customers key challenges.

CAPABILITIES

More than just
Business Intelligence Software

Find out more about the powerful features that sit within InfoSuite

How our InfoSuite can help you

FEATURES & BENEFITS

 

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“Our business support team now has real-time visibility of progress and performance information to enable them to react to challenges before customer service is affected.”

Ruth Allan, Resource Planner

Vivid

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“We have full visibility of our home consultants’ utilisation and efficiency... giving us a better understanding of potential new business."

 

 

— Steve Johnson, Head of Central Operations
Carpetright

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IMPLEMENTATION

Welcoming you onboard

 

 

Starting your journey

1 day

Starting your journey

We'll make sure your use of InfoSuite is a success from day one as a customer. While we treat each customer individually, our standards and attention to detail remain the same. This is what your journey will look like once you've signed up...

Understanding your challenges

1 week

Understanding your challenges

Once you have signed up with us you will have an introduction call with your new Customer Success Manager who will explain who they are, how they can help, and they will get a better understanding of you and your business to they can help drive your onboarding programme to be a success.

Planning your journey

2 months

Planning your journey

Alongside your Customer Success Manager, our Project Delivery team will build a plan of action for your journey to go-live with due dates and owners to ensure we are prepared to succeed.

On the road to go live

Destination

On the road to go live

Working through the action plan, we execute the plan with you and get you ready to where you need to be to adopt InfoSuite.

Delivery up and running

Delivery and up and running

We get you live on the product and make sure we are on hand for any help you might need.

Our implementation packages are designed to fit your individual needs as a customer.

RESOURCES

Field Service resources that help you transform

Featured resources for you

BROCHURE

The most effective way to manage field-based services

eBOOK

Mobile working

 

A better way for housing organisations to manage a field-based workforce.

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WHITEPAPER

Six steps to field service excellence

Go Green for Gold Standard Service

 

The correlation between increased customer satisfaction and implementation of greener working practice requires implementation of intelligent digital field service management software for successful outcomes.

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25 Jan 2022 by Nathan Ollier, Vice President, Public Sector and Field Service

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1 Oct 2021 by Nathan Ollier, Vice President, Public Sector and Field Service

Digital Solutions for the Digital Native Generation

Field service management must take the lead in solving this problem for itself, not only by poaching skills from the construction industry, but by attracting, engaging with, and retaining skilled talent for themselves.

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30 Nov 2021 by Nathan Ollier, Vice President, Public Sector and Field Service

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