Business Intelligence Software
Real-time visibility and greater insight delivers reduced costs, optimised resource allocation and improved productivity to enhance customer satisfaction.
Effectively manage the performance of your field-based workforce
InfoSuite is a Cloud-based reporting dashboard specifically developed for field-based organisations. It delivers reporting on every aspect of your operation, allowing your users to view information at a high level, as well as proactively resolve issues without impacting other scheduled work.
"InfoSuite allows us to gather and use data to monitor KPIs, including: appointments made and kept, no-access information, jobs completed, and individual worker performance tracking."
Steve Johnson, Head of Central Operations, Carpetright
Historical Reporting & Analysis
Analytics Mapped to KPIs
Tracked Productivity Performance
We understand and solve your key issues
We build products which are designed to solve our customers key challenges.
- Ineffective Planning
Organisations that struggle to access timely and accurate field-based workforce data are often faced with ineffective and poor planning as a result.
If your current system doesn’t enable you to spot data trends and take effective action, your organisation will be faced with inefficiency.
- Lack of Visibility
Limited visibility of your field-based operations prevents you from gaining control of day to day operations to improve service and productivity.
- Identifying the Cause
Finding trends and improving your performance is hard in big datasets. Knowing there is a problem and knowing what is causing the problem are two very different things.
Featured resources for you
How our InfoSuite can help you
FEATURES & BENEFITS
Take the emerging day in your stride.
InfoSuite is more than a business intelligence product; it’s a planning tool used daily by planners to help them manage their workloads effectively. By bringing the information they need into a dashboard, they don’t have to trawl through various systems looking for problems.
InfoSuite enables you to gather and display real-time data to solve problems before they occur. You remain in control by having up-to-the-minute information about how the current day is progressing.
Use data to make better decisions
Understand the impacts of your changes as your data transforms
By interpreting live and historical field service operations data, InfoSuite allows you to accurately forecast service demand in order to allocate resources more efficiently.
Use data to prepare more effectivly
Know what's coming by reviewing what has been
InfoSuite offers a comprehensive view of each and every action taken by your field workers over any time period. You can review your end-to-end service performance and workforce productivity.
See trends in your resources actions and delivery to drive improvements
Find better ways of interacting with your customers by reviewing where you've been
Deliver real business improvement by acting on insight supported by trends
Control the emerging day
React quicker to the unexpected.
With the benefit of real-time data — presented in an easy-to-use, customisable interface — and automatic alerts, you have more control over the unexpected, so you can respond quickly to rectify potential issues before they escalate.
InfoSuite is highly configurable for individuals and teams, allowing staff to have visibility of their specific area of interest in real-time.
Your data, your way
Discover quicker insights through targeted reporting
Focus on your needs, or see the wider picture, it's up to you
Real-Time and Historical data tailored to your needs at your fingertips
InfoSuite charts show data that refreshes in the background in real time.
Don’t be left behind
Know what is happening now, not what happened then
Real-Time reporting to inform Real-Time decisions
Analytics mapped to KPIs
InfoSuite maps your organisation’s progress analytics against KPIs, and serves the data in a clear, visual, easy-to-understand way.
Achieve your Targets
Configurable charts, dashboard and reports mean you're measuring what you need, when you need it
Track your successes and failures based on your business drivers
Support your improvement plans by diving into the detail around your execution
Reporting and analysis
Track and improve performance and productivity.
Post-event analysis gives you a comprehensive view of your performance in any given time period. The ability to drill down provides powerful insight into different aspects of your field-based operations, as well as the opportunity to create solutions for improvement.
InfoSuite provides complete reporting by geography, team and individual. This informs supervisors about performance against organisational benchmarks.
What, Where and Why
Knowing where something has happened often helps understand why.
Local geography and demographics coupled with business insight and knowledge can help inform better planning
Measuring data in multiple dimensions helps understand the What and clarify the Why
Integration for end-to-end evaluation
Users can undertake service productivity analysis over any period of time and using information from whichever database they choose.
Deep Dive Data
Access your data from any Advanced Field Service product
Drill down into any report to understand the underlying specifics
Create your improvement plans using the bigger picture
Tracked productivity performance
Organisations can easily measure the productivity of their workforce and give field workers access to charts and data sets for their individual performance on a computer or mobile device.
Review the current, future and history to set goals and targets
Help your operational team understand how to improve through consistent and measureable KPI's
Drive excellence by using data to provide feedback to your operational staff
The benefit of powerful analytics.
Evaluate improvements and predict demand to constantly progress, better allocate resources and fine-tune your service delivery.
InfoSuite’s analytics allow you to measure these service modifications and their effect so you know exactly what’s working and what’s not.
Provides two-way communication in real-time between the operative and customer.
Reduce no access rates and costly missed appointments.
Drives organisational efficiency.
Appointment and operative details are presented to their customer
Improved customer satisfaction
InfoSuite’s data allows your organisation to predict when and where it may be under-or over-resourced, so you can ensure you have enough resources at the right time and place.
Automate the process of scheduling recurring appointments
Eliminate the need to schedule jobs individually and manually
Manage cyclical servicing and maintenance work by postcode
The Power of Data.
Powerful additonal modules are available to the Infosuite product which bring with it the ability to analyse, predict and communicate what your data has to say.
InfoSuite Insight is a powerful engine which can analyse your past data to find compelling reasons that explain your outcomes. Overlay that on your future data to help you measure your future success.
Past Predicts Future
Use the power of your past actions to predict your future outcomes
Decide on what factors you feel impacts your business, or let Insight help you find them
Make informed decisions to improve your future actions by using the power of analytics and data
Use InfoSuite's inbuilt report builder to produce glossy, professional standard reports that incorporate real time charts and analytics for your readers.
Automatically send reports on a schedule with updated charts without effort
Seemlessly include dynamic detail without interaction
Deliver business insight to your stakeholders without the production effort
Automated Chart Delivery
Email Charts and Datasets automatically, or create email alerts when data is available to drive action and attention.
Information is Power
Make sure the right people are informed as soon as action is needed
Custom alerts with attached data can drive faster decisions and resolutions
“Our business support team now has real-time visibility of progress and performance information to enable them to react to challenges before customer service is affected.”
— Ruth Allan, Resource Planner
“We have full visibility of our home consultants’ utilisation and efficiency... giving us a better understanding of potential new business."
— Steve Johnson, Head of Central Operations
Starting your journey
We'll make sure your use of InfoSuite is a success from day one as a customer. While we treat each customer individually, our standards and attention to detail remain the same. This is what your journey will look like once you've signed up...
Understanding your challenges
Once you have signed up with us you will have an introduction call with your new Customer Success Manager who will explain who they are, how they can help, and they will get a better understanding of you and your business to they can help drive your onboarding programme to be a success.
Planning your journey
Alongside your Customer Success Manager, our Project Delivery team will build a plan of action for your journey to go-live with due dates and owners to ensure we are prepared to succeed.
On the road to go live
Working through the action plan, we execute the plan with you and get you ready to where you need to be to adopt InfoSuite.
Delivery and up and running
We get you live on the product and make sure we are on hand for any help you might need.
Our implementation packages are designed to fit your individual needs as a customer.
The correlation between increased customer satisfaction and implementation of greener working practice requires implementation of intelligent digital field service management software for successful outcomes.
25 Jan 2022 by Nathan Ollier, Vice President, Public Sector and Field Service
Organisations that can meet customer demand can also present themselves to potential investors and other stakeholders as a modern, forward-thinking and dynamic proposition.
1 Oct 2021 by Nathan Ollier, Vice President, Public Sector and Field Service
Field service management must take the lead in solving this problem for itself, not only by poaching skills from the construction industry, but by attracting, engaging with, and retaining skilled talent for themselves.