Chambers Management Software
Revolutionise your chambers by combining enhanced performance with an improved service and revenue growth.
Transform the way your chambers work
MLC offers a true commercial advantage by providing the tools that streamline processes and help you progress quickly. Our size and scale means we can continually invest in further development and deliver real, differentiated value to our customers.
"We estimated a 10% increase in revenue but with Mobile MLC, it's actually increased by 20% in the first 6 months."
Keith Plowman, Senior Clerk, Ten Old Square
We understand and solve your key issues
We build products which are designed to solve our customers key challenges.
- Information Management
Clerks and barristers have to balance vast quantities of information. They have to closely manage calendars, time keeping, diaries, bookings, billing, communications, and work-in-progress. Without the ability to efficiently monitor and report on all of these aspects, it's very difficult for chambers to understand what is happening in real time.
- The paper chase
Most of the work undertaken by chambers requires documents, but managing paper takes a lot of time and resources. Ensuring the relevant parties have the information they need can be a slow, complicated, and inefficient process. Case progression is stalled, clients become unhappy, and billable hours are lost in the process.
Recently, chambers have experienced unparalleled challenges.
Evolving workplaces, regulatory adjustments, legal aid cuts, court backlogs, virtual courts, new technologies and changing client expectations are just some of the pressure points they've had to navigate. It's hard to remain agile when the pace of change is so fast.
- The financial squeeze
Hours and fee income are struggling to meet pre-pandemic levels. One of the biggest issues is interruption to court work, but combined with funding cuts and clients chasing lower fees, it’s vital that chambers are able to make the very most of every opportunity available.
The high volume of sensitive information held by chambers make them an ideal target for cyber crime, so it’s no surprise that the legal sector regularly reports data security incidents. A serious breach has the potential to deliver the stresses of operational downtime, financial damage and a negative impact on reputation.
Secure mobile working
Advanced reporting capability
Intelligent time recording
Automated financial workflows
Cloud document repository
Client focused product development
Experience a revenue
Reduce monthly resource
Annual revenue saved by
paperless working >
Featured resources for you
Why it's time for your chambers to embrace digital technology
The pandemic changed the way we work forever. Now that you've adapted, how can you make further improvements to work processes?
How our MLC can help you
FEATURES & BENEFITS
An Efficiency Platform
Explore how MLC can improve your chambers efficiency
MLC’s agile approach, and our on-going investment in software development, allows our chambers management solution to deliver value quickly. It provides innovative legal automation to help you safely navigate a fast-changing legal landscape with speed and authority.
Case management functionality sits at the heart of MLC. Save time and resources with solutions that maximise both barrister and clerk efficiency .
A centralised view
Streamline business processes and monitor performance in real-time
Customisable home screens provide easy access to diaries, key contact and case information, and KPI progress
Hold all case related data in a centralised environment within MLC
Easily create case records in just one minute
Manage case workflows with automated processes
Quickly drop emails, and attachments, into a case folder
Allow clients to directly deposit all case related documents into a centralised, encrypted Cloud environment
The advanced reporting capabilities in MLC enable chambers to closely and effectively monitor performance in real-time, against a wide range of criteria.
Staying on top of things
Comprehensive reporting provides real insight into past performance and support for future planning
Real-time views make all required information instantly available for up-to-the minute performance monitoring
Push notifications of scheduled reports directly to inboxes or homepages, so vital updates are not missed
Barristers can run aged debt, payment summary and work-done reports directly from Mobile MLC
Build customisable reports to understand trends by practice area, barrister, firm, or contact
Results are presented in flexible Excel format so data can be sorted, filtered, added to, and saved
MLC's workflow is easy to use - you simply tick the relevant fields that you would like to include
Quickly provide the information needed by chamber members for practice review meetings
Using MLC's flexible time capture solutions, barristers can produce large quantities of written work or instructions and ensure all of their time is recorded as they work.
Don't miss billable time
Our intelligent time recording tools can be synchronised across multiple devices
Barristers can create multiple timers that track all activity as they move through numerous tasks
They can also choose to display time records in their diary for an easy view of where time has been spent
Barristers can save draft time records and send them to a clerk when completed
Chambers can add and customise new time fields for barristers to fill in before submitting time records
MLC offers the ability for Chambers to mandate that time is recorded as work takes place
Time records in case information can be filtered within MLC - save clerks time with less administration
The integrated diary within MLC was designed to support the way modern chambers work. They offer significant time savings and faster response times, while decreasing the burden of administration.
Don't miss anything
Incorporate automated alerts for each booking stage so barristers are always aware of progress
Remote hearings are identifiable at-a-glance, with meeting links and associated information in diary notes
Diaries indicate if there are work items and fees assigned, or billed against, each booking
All diary booking settings synchronise automatically with MLC Mobile diaries
Bookings and notifications
Arrange multiple date ranges and barristers at the same time to quickly view availability
Chambers can group, label and colour code booking types to instantly identify case related events
Reduce double bookings by transferring events from a barrister's own i-calendar to the MLC diary
Remove the issues of manual diary notifications by sending diaries, or revised versions, quickly by email
Billing is a deeply integrated element of MLC and its simple, yet thorough, approach removes the daily headaches that come with managing fee notes.
A smoother process
MLC delivers a comprehensive suite of flexible invoicing solutions
Automated workflows offer streamlined fee processing capabilities and case automation for faster payments
An intuitive wizard simplifies the billing process by previewing, and emailing bills quickly
A 'Making Tax Digital' module, allows the transfer of compliant VAT submissions directly from MLC to HMRC
Easy cost monitoring ensures your financials are always on track
Export reports in Excel format to allow easier editing of aged debt, work done and payment summary reports
Payment data can be exported directly from MLC to barristers, giving them clear visibility of their turnover
Billing information is available so barristers can see agreed fees, non-sitting days and payment summaries
Boost productivity by enabling multiple people to work together on a case, using a secure, encrypted method of communication and collaboration.
This Cloud communication and collaboration platform offers the benefit of documents and case information that's always secure, and available - wherever and whenever they're needed.
Easy document access
Authorised barristers and clerks can deposit, or access, documents 24/7 from any location
You're always in control of system access, so you can authorise clients to upload their documents
Integration with Microsoft Office 365 and Adobe Acrobat allows any document format to be accessed or amended
Upload individual files, bundles, images, audio, or video to ensure complete efficiency
Secure work sharing
Demolish work silos and allow multiple people to work together on case documents
Provide a safe alternative to unsecured messaging applications like email
Remove the risks of saving data locally on internal systems or in paper format
General Data Protection Regulation (GDPR) protection and data retention policies ensure full compliance
Gain a competitive edge by ensuring authorised instructing solicitors, and direct access clients, can easily send, receive or view crucial case information on this interactive Cloud platform.
Increase transparency between chambers and clients with a centralised view of key case details
Stay in touch and save time through automated collaboration and a secure, easy-to-use messaging facility
Add fee notes, documents, letters, bills, or receipts to provide related parties with full financial details
Reduce the quantity of fee queries or late payments and shorten the bill-to-payment cycle
A fully customisable package to reflect your chambers branding and documentation
Only clients that have been invited can access Legal Live, and 2-step verification is required for entry
Centralised data for full compliance with GDPR regulations
Includes 24/7 security and hosting services, automated updates and on-going UK support
Secure remote working
This powerful mobile solution provides barristers with the freedom to work securely and efficiently from any location, at any time, using any web-enabled device. It takes core MLC functionality and delivers it as a barrister focused, digital solution that’s ideal for case management activities.
Remove the restraints of location
Mobile MLC gives barristers access to diaries, tasks, key dates, bookings and key financial information. All work in tandem to ensure they can easily see, prioritise, and manage, busy workloads.
24/7 unlimited access
Barristers can quickly view and manage their tasks from whatever location they're in
Mobile MLC offers Outlook integration of diaries, tasks, key dates, bookings and opportunities
Dynamic features synchronise with core MLC, across multiple devices
Both barristers and clerks benefit from smoother communication and time savings
Robust security and compliance built-in
Multi-factor authentication can be enabled in individual settings or be made mandatory by chambers
Barristers are provided with additional security measures and can reset their own passwords
Cases can be given a ‘known as’ name to ensure unauthorised persons do not see highly sensitive information
Manage time on the go
Ensure all billable minutes are captured, wherever you're working. MLC Mobile makes it easy by offering intelligent time recording tools that synchronise across multiple devices.
When every minute matters
Create, edit, delete or view time entries and capture time against diary bookings, tasks, or case records
Start adaptable, running timers from any page within MLC Mobile - they can be easily stopped and restarted
Move from your phone or tablet to your PC without losing any logged time
View all of the time that has been captured against any case from your MLC Mobile diary
Pre-population of case data reduces the need for repetitive typing into time entries
Clerks can review time entries, and send them on for billing in core MLC, without any need for data re-entry
Customised time fields can be set by clerks to ensure all required data is provided for the billing process
Time records in case information can be filtered within MLC, decreasing billing administration for clerks
The Mobile MLC diary provides flexible single or multiple date views. Expanded detail sections offer seamless efficiency by displaying all of the information required for each event.
Event tracking simplified
Easily select date ranges to view all bookings for specific periods of time
The type of booking, case name, the firm, and location of the hearing or conference are all displayed
Expanding an event will show the contact, type of case, and any notes that have been added to the booking
Immediate access to interactive links for remote hearings, and all required contact or location information
Everything you need
See whether a brief or instructions have been received, and the agreed fee for a hearing or conference
Easily, and quickly, add new bookings
All new entries are instantly available to be viewed by clerks in core MLC, so private events can be hidden
Information instantly available
Mobile MLC was developed to enable effortless access to information and reports. This allows barristers to work more quickly and frees clerks from having to print and distribute work.
Barristers can run reports for aged or outstanding debt, payment summaries and completed work
Automatically submit reports in .pdf format, or provide them in flexible Excel format for easy editing
Case Collaboration users can choose to upload reports to a secure Cloud environment
Save commonly used report templates to make future reporting quicker and more convenient
Easy practice management
Barristers can view and manage their own task lists
Easily access any contact information that is stored within the core MLC database
Case Collaboration ensures mobile users can also access required case documents from any location
Supporting the on-going success of your chambers
Multiple factors are putting pressure on modern sets to seek alternative ways to retain clients and win new opportunities. Understanding what is - or isn’t working, combined with Customer Relationship Management (CRM) tools, can help chambers develop a strong business development strategy.
MLC reports provide valuable insight into past performance so you can more clearly identify the best opportunities for expanded services and revenues in the future.
Easily view the number of opportunities held within MLC
Each record shows assigned barristers, the number of attended hearings and conferences. and value of work done
Find opportunity and case records to minimise duplication of effort, and convert opportunities quickly
Detailed data for opportunities includes method, criteria, outcome, rejection reasons, and any comments
A CRM platform
Boost performance with a full CRM module that helps you capably manage client data and marketing activities
Execute marketing campaigns in a professional and cost-effective manner by using existing email templates
Powerful data cleansing tools improve the quality of client data and boost the impact of marketing activities
Two-way data synchronisation aids compliance by automatically transferring unsubscribe data directly into MLC
Security and Compliance
Keeping you safe
Data security, and meeting complex data protection requirements, are critical to chambers. MLC provides the security and compliance tools you need to ensure both barristers and clerks can work in full confidence that sensitive information is always protected.
Inbuilt risk management
The data security and GDPR (General Data Protection Regulations) measures that are incorporated, and maintained, within MLC are unparalleled for chambers management software.
Protect confidential data
Case privacy is assured with tools that ensure sensitive information is only available to authorised parties
All Mobile MLC clients sit on dedicated servers to ensure any unauthorised access incidents are prevented
Digital information is encrypted during transmission
From scheduled back-ups to disaster recovery solutions, Advanced offer a suite of business continuity options
Data Retention Policy Management is available to enforce document destruction dates based on internal policies
Set data retention limitations at case or scheme type level
Extensive search facilities support you in meeting your Subject Access Request obligations within 30 days
Contacts can easily unsubscribe from marketing communications
The Paper-Lite Chambers
Adopting paperless work methods
The pandemic challenged traditional work methods by delivering a digital revolution that brought massive change, opportunity, and clients with new expectations. One of the positive adjustments made during this period of transformation has been the increasing adoption of paperless work methods.
Achieve more, with fewer resources
MLC simplifies the move to a paper-light work environment. The benefits include an improved client service, enhanced security, significant time and cost savings - and a reduced carbon footprint.
Manually organising paper is time-consuming. Remove paper-heavy processes and focus on higher value work.
Offer easier collaboration to clients and colleagues, and enable efficient hybrid working
Access required information from any location to ensure you can progress cases without disruption
Confidential files can be compromised, lost, destroyed, or stolen. Remove the security risks of paper.
Cut cost, increase profit
Digital innovation can reduce overheads by more than £1,200 per barrister, every year
Remove costs associated with printers, toners, couriers, paper, DX, postage and physical storage
Scale down workloads and reliance on support staff by eliminating time consuming administrative tasks
Reduce risks of a security breach, and potential financial penalty, by ensuring sensitive information is safe
Here when you need us
Our product specialist teams provide support services that help overcome any issues and ensure you can stay focused on the business of law.
Multi-channel support and information
MLC provides several channels you can use to get in touch. Our aim is to ensure that all user clerks and barristers get the help they need - whenever they need it.
Helping you succeed
An application-wide, internal educational resource library is accessible from any screen within MLC
Our dedicated, knowledgeable, and experienced support team is available to help with any issues you may have
Users can also register on our Client Portal which acts as a direct online link to support and user resources
MLC user events cover practical advice for users of MLC, and group discussions influence future development
Who succeeds with us
50% of Chambers across England and Wales use our technology
"Our Advanced training consultant has been invaluable in making us think outside the box, helping us to automate time consuming tasks that we wouldn’t have thought about previously."
— Clive Barrett, Finance and Operations Manager
"Using MLC Mobile, Case Collaboration, Hosted Desktop and email services meant we were able to continue working throughout lockdowns without disruption."
— Julie Evans, Chambers Administrator
“Time is saved when you can get required information from any internet enabled device. Now everything users need, including diaries, payment summaries, contact data or reports, is available.”
— Colin Palmer, Senior Clerk
We get a better understanding of you and your business to drive your onboarding experience towards success.
We build a plan of action for your journey to go-live with due dates and owners.
Working through the action plan, we execute the plan with you and get you ready to adopt MLC.
Congratulations you’re live! This is where our Customer Success program really kick in to provide you more value and make sure you are maximising your chances of reaching your goals.