ADVANCED WORK HUB
Work Management Software
Unite your back office to key stakeholders, functions and resources.
Manage mobile teams more effectively
Pull disparate systems together to create a single view of data and tasks. This enables you to efficiently manage the job flow between central functions and your field-based workforce. Work Hub allows you to coordinate cases with multiple work items spanning various teams, departments or skills.
"Work Hub has enabled us to connect our entire workforce, from back-office teams right through to mobile workers. Staff can now share accurate, up-to-date information in real time."
Ryan Davis, Senior Repairs Co-ordinator and Systems Officer, Sandwell Council
Work Order Management
We understand and solve your key issues
We build products which are designed to solve our customers key challenges.
- Simplifying Management
Centralising critical information across numerous systems such as customers, service requests, field resources, stock, assets and finance can be difficult.
- Automating Work Management
Lack of integration between your key systems results in time consuming and error prone processes which can impact the level of customer service you provide.
- Increasing Visibility
Not having a view of valuable management information makes it hard to measure service provision against key business objectives and determine ways to continually improve performance.
- Delivering Better Outcomes
Lack of systems simplicity, automated processes and poor management information make it difficult to improve customer satisfaction and efficiencies whilst reducing costs.
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How our Work Hub can help you
FEATURES & BENEFITS
Unified Work Management
Fully define the work you undertake.
Our software enables you to harness the full power of dynamic resource scheduling and mobile working with flexible, intelligent work management. Using Work Hub, you can increase field-based workforce productivity and ensure more effective service delivery.
Holistic Work Management
Track the location of each of your field-based operatives to support lone worker safety, and identify and apply operational improvements such as responding to emergency callouts.
Highly customisable works management toolkit
Software that works for you, without you working for the software
Customisable Health and Safety, Business Support, HR and more at your fingertips
Job Manager is a mobile workforce management application that ensures field-based teams have all the information they need to carry out their work.
Field Force Automation
Keep your resources delivering in the field for longer
Hands free, up to the minute data at their finger tips
Back office updates without paperwork or administration
Our Field Service Management suite of solutions is designed to help organisations to deliver exceptional field-based services first time.
Right First Time
Capture the right data, the right way - your way
Keep your customers informed and bring them on the journey to support their needs
Respond quickly and accurately to requests through customisable screens, inputs and data captures
Work Order Management
Minimize asset downtime.
Work Hub provides you with a single place to track every element of work from the original case through to the associated issues and the work orders and constituent jobs to address these issues.
Work Order Creation
Ensure you meet all requirements of the service request by giving your field based operatives the correct information in a simple work order.
Workers can always know what their next task is, regardless of connectivity
Updates and Information to tasks can be made in real time and updated back to the office when online
No time or data loss due to poor network coverage
Service Request Workflow
Using Work Hub, you can log and define cases, extrapolate service requests and automatically allocate tasks where needed.
Supporting your needs
Associate the relevant client contract to the job, helping you to improve efficiency across all teams
Customisable workflows to ensure that all aspects of your business and processes are supported
Reports and data extracts to ensure you are working efficiently and maximising your output
Work Hub allows your in-house workforce to focus on the trades they specialise in, for properties within their defined area, whilst leaving service providers to focus on niche task types.
Get the right person to the right place at the right time
Efficient resource allocation improves customer happiness and overall business performance
Delivering better outcomes is easier with a supporting system to help you identify the needs
Comprehensive financial management.
Work Hub provides comprehensive financial management capability to keep a tight focus on delivering services against contract and to ensure profitability.
Our solution enables you to apply controls, with different work triggered dependent on cost to ensure meticulous budget management.
Manage your costs
Granular costing allows you to spot over and under runs faster and react more effectivly
Stop over spending by setting limits on approvals
Report on errors and unexpected events as they happen to quickly resolve the issue
Work Hub can invoice a single client contract at a time, across multiple jobs. The output is either a PDF or an electronic version if integrated to a Financial Management solution.
Standard Integration coupled with a flexible Integration Service Bus for all financial systems to talk to
Flexible Invoicing output options to suit all your needs
Work in Progress
A screen within the Control Centre allows a suitable role to monitor the current financial state of the work in Progress for a selected contract or group of contracts.
Staying in touch
No hassle views of your Work In Progress pre-configured as standard
Reports and data extracts to ensure you are working efficiently and maximising your output
React to change quickly with flexible and detailed screens
Profit & Loss
To help you plan for the future and to complement the job costing, charging and invoicing functionality, we have created insightful financial reports using InfoSuite.
Your data, your way
Discover quicker insights through targeted reporting
Focus on your needs, or see the wider picture, it's up to you
Real-Time and Historical data tailored to your needs at your fingertips
Appointments & Assets
Clearly define the resources you have available to fulfill work.
Harness all available resources and assign work, manage and monitor stock from merchant to job utilisation, and manage work that passes between internal and external resources.
Define your human resources by different dimensions, such as skills, accreditations and languages spoken, and classify nonhuman resources, such as vehicles, materials and special equipment.
Get the right resource, to the right task, every time
Share resources over your business to increase efficiency
Allocate your non-human resources without user intervention
To understand the materials you have at your disposal, our suite offers stock management capabilities which ensures the right resource has the right materials to carry out a piece of work.
Warehousing On Demand
Track stock in your Van, Drop Box or Warehouse to measure usage, costs and reorder levels
Specific allocations of Vans to Workers mean stocktakes and usage can be apportioned accurately
Flexible reporting to quickly respond to surges in demand or identify improvements
Through tight integration with Job Manager, Work Hub is able to automatically request work items to be scheduled and, when the job is completed, automatically trigger the next part of the workflow.
One-Touch updates and workflow progression to help limit your backoffice administrative overhead
Real-Time updates of progress and other pieces of data to help you schedule the next steps automatically
Manage communication with customers and clients.
Work Hub is configurable for any organisation with customer and client field service responsibilities to enable case management, work, field and non-human resources, and finance teams to be fully connected to improve quality of service.
Faster Response Times
Our suite gives managers real-time visibility over project progress along with live updates on individual jobs, enabling them to respond quickly to customer needs.
Knowledge is Power
Faster data results in faster reactions which will increase customer satisfaction
Accurate data results in better deicisons which will help in cost management and reduction
Support staff can drive better outcomes with field workers by being better informed of their needs
To avoid costly rebooking of appointments, letting down customers and wasting resource, our suite improves the process of booking the right appointment and communicating accordingly.
Optimise appointment offerings based on what is important to your business
Reduce your down time and increase your availability
Provide better customer support with customisable appointment windows
Reduced No Access
By putting customers first and understanding their needs, we significantly reduce no-access rates, which is a key benefit of integrating a dynamic scheduler with a customer communication tool.
Automated confirmation, reminder and on-route text messaging keeps your customers informed
Less travel and more appointment options better support your customers and business
Accurate optimisation leads to less delivery failure and improved customer experiences
All of these actions contribute to an all-round, pleasant customer experience, which is made much simpler with the Advanced Field Service suite of integrated solutions.
Simple working practices provide more time for customer focus
Integrated supportive solutions keep your customer informed and on the journey with you
Efficient resource allocation improves customer happiness and overall business perforamance
“We are planning on developing our systems even further and widening the Work Hub to other services in Sandwell Council, so the relationship will just grow and grow.”
— Neil Martin, Business Manager, Asset Management and Maintenance Service
Starting your journey
We'll make sure your use of Work Hub is a success from day one as a customer. While we treat each customer individually, our standards and attention to detail remain the same. This is what your journey will look like once you've signed up...
Understanding your challenges
Once you have signed up with us you will have an introduction call with your new Customer Success Manager who will explain who they are, how they can help, and they will get a better understanding of you and your business to they can help drive your onboarding programme to be a success.
Planning your journey
Alongside your Customer Success Manager, our Project Delivery team will build a plan of action for your journey to go-live with due dates and owners to ensure we are prepared to succeed.
On the road to go live
Working through the action plan, we execute the plan with you and get you ready to where you need to be to adopt Work Hub.
Delivery and up and running
We get you live on the product and make sure we are on hand for any help you might need.
Our implementation packages are designed to fit your individual needs as a customer.
- What is Work Management software?
Work Management software allows organisations to plan, track, organise and review both projects and non-project tasks with the objective of improving efficiencies and end-to-end processes. Our Work Hub holistic Work Management solution is for any organisation with customer and client field service responsibilities to enable case management, work, field resources, non-human resources and finance teams to be fully connected.
- How will Advanced Work Management software benefit my field-based organisation?
Work Management software is the glue which further unites the back-office functions to all other functions and services provisioned across the lifecycle of a field service management solution. Our Work Hub solution allows you to co-ordinate cases with multiple work items spanning various teams, departments or skills. This ensures that every item of work is conducted in the most efficient way possible, improving customer service and reducing costs.
- What are the key features included in the Work Management software?
1. Manage relationships with customers, clients, service providers and sub-contractors along with any contractual obligations in one single system.
2. Stock Management capability to help support the movement of stock out, return stock to supplier, receive new stock, correct stock levels and modify controlling levels.
3. Financial Management including job costing, charging, work-in-progress and invoicing to ensure job profitability plus integration with Advanced Open Accounts and associated reports.
4. Integration with Advanced DRS Project Planner to manage, plan and schedule large numbers of tasks at a single location as a complete project.
- Is the Advanced Work Management software an integrated platform?
Work Management software seamlessly integrates with the other Advanced field service solutions, namely Job Manager, Dynamic Resource Scheduler and InfoSuite, to provide the complete platform to accomplish field service goals.
- How much does Advanced's Work Management software cost?
Our pricing is calculated by looking at the number of field-based operatives on a user per license basis.
The correlation between increased customer satisfaction and implementation of greener working practice requires implementation of intelligent digital field service management software for successful outcomes.
25 Jan 2022 by Nathan Ollier, Vice President, Public Sector and Field Service
Organisations that can meet customer demand can also present themselves to potential investors and other stakeholders as a modern, forward-thinking and dynamic proposition.
1 Oct 2021 by Nathan Ollier, Vice President, Public Sector and Field Service
Field service management must take the lead in solving this problem for itself, not only by poaching skills from the construction industry, but by attracting, engaging with, and retaining skilled talent for themselves.