Holistic Work Management

Track the location of each of your field-based operatives to support lone worker safety, and identify and apply operational improvements such as responding to emergency callouts.

Business Management

Highly customisable works management toolkit

Software that works for you, without you working for the software

Customisable Health and Safety, Business Support, HR and more at your fingertips

Mobile Working

Job Manager is a mobile workforce management application that ensures field-based teams have all the information they need to carry out their work.

Field Force Automation

Keep your resources delivering in the field for longer

Hands free, up to the minute data at their finger tips

Back office updates without paperwork or administration

Customer Experience

Our Field Service Management suite of solutions is designed to help organisations to deliver exceptional field-based services first time.

Right First Time

Capture the right data, the right way - your way

Keep your customers informed and bring them on the journey to support their needs

Respond quickly and accurately to requests through customisable screens, inputs and data captures

Work Order Creation

Ensure you meet all requirements of the service request by giving your field based operatives the correct information in a simple work order.

Whenever, Wherever

Workers can always know what their next task is, regardless of connectivity

Updates and Information to tasks can be made in real time and updated back to the office when online

No time or data loss due to poor network coverage

Service Request Workflow

Using Work Hub, you can log and define cases, extrapolate service requests and automatically allocate tasks where needed.

Supporting your needs

Associate the relevant client contract to the job, helping you to improve efficiency across all teams

Customisable workflows to ensure that all aspects of your business and processes are supported

Reports and data extracts to ensure you are working efficiently and maximising your output

Service Providers

Work Hub allows your in-house workforce to focus on the trades they specialise in, for properties within their defined area, whilst leaving service providers to focus on niche task types.

Targeted Specialists

Get the right person to the right place at the right time

Efficient resource allocation improves customer happiness and overall business performance

Delivering better outcomes is easier with a supporting system to help you identify the needs

Job Costing

Our solution enables you to apply controls, with different work triggered dependent on cost to ensure meticulous budget management.

Manage your costs

Granular costing allows you to spot over and under runs faster and react more effectivly

Stop over spending by setting limits on approvals

Report on errors and unexpected events as they happen to quickly resolve the issue

Invoicing

Work Hub can invoice a single client contract at a time, across multiple jobs. The output is either a PDF or an electronic version if integrated to a Financial Management solution.

Financial Integration

Standard Integration coupled with a flexible Integration Service Bus for all financial systems to talk to

Flexible Invoicing output options to suit all your needs

Work in Progress

A screen within the Control Centre allows a suitable role to monitor the current financial state of the work in Progress for a selected contract or group of contracts.

Staying in touch

No hassle views of your Work In Progress pre-configured as standard

Reports and data extracts to ensure you are working efficiently and maximising your output

React to change quickly with flexible and detailed screens

Resource Management

Define your human resources by different dimensions, such as skills, accreditations and languages spoken, and classify nonhuman resources, such as vehicles, materials and special equipment.

Smarter Choices

Get the right resource, to the right task, every time

Share resources over your business to increase efficiency

Allocate your non-human resources without user intervention

Warehousing On Demand

Track stock in your Van, Drop Box or Warehouse to measure usage, costs and reorder levels

Specific allocations of Vans to Workers mean stocktakes and usage can be apportioned accurately

Flexible reporting to quickly respond to surges in demand or identify improvements

Faster Response Times

Our suite gives managers real-time visibility over project progress along with live updates on individual jobs, enabling them to respond quickly to customer needs.

Knowledge is Power

Faster data results in faster reactions which will increase customer satisfaction

Accurate data results in better deicisons which will help in cost management and reduction

Support staff can drive better outcomes with field workers by being better informed of their needs

Appointments Kept

To avoid costly rebooking of appointments, letting down customers and wasting resource, our suite improves the process of booking the right appointment and communicating accordingly.

Smarter Working

Optimise appointment offerings based on what is important to your business

Reduce your down time and increase your availability

Provide better customer support with customisable appointment windows

Reduced No Access

By putting customers first and understanding their needs, we significantly reduce no-access rates, which is a key benefit of integrating a dynamic scheduler with a customer communication tool.

Smarter Planning

Automated confirmation, reminder and on-route text messaging keeps your customers informed

Less travel and more appointment options better support your customers and business

Accurate optimisation leads to less delivery failure and improved customer experiences