Helping you deliver a seamless customer experience

Consumer expectations around service have never been higher, yet many organisations struggle to empower their field workforce, maximise productivity and minimise costs. Our suite of innovative, market-leading Field Service Management solutions can help you deliver your services in the most efficient and effective way, transforming your organisation and customer satisfaction levels.

Software you can depend on

Market Challenges

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Visibilty of your mobile workforce

Managers struggle with field based staff or a mobile workforce when they don’t know what their team is doing or where they are. Organisations also face the challenge of how to ensure lone worker safety and minimise risk.

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Improving customer service  

Consumer expectations around customer service have never been higher. Prompt appointments, effective communication and a contact centre armed with up to date information are now the norm and organisations must adapt in response.

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Replace manual, paper-based processes

Reliance on manual, paper-based systems can cause delays, inaccurate data capture and duplication of work. It also means mobile workers may not have up to date information when arriving at a job, risking confusion, inefficiency and poor customer service.

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Unable to maximise resources 

The inability to efficiently optimise your scheduling of mobile workers can lead to output not being maximised. This in turn can negatively impact productivity, which stops you delivering value for money.

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Empowering your workforce 

Mobile workers are often not with access from their mobile device to work history, every mobile operative is fully briefed on the task in hand. This means they are unable to diagnose the issue more quickly and implement jobs far more effectively without the need to return to base or call for help.

 

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Reduced costs

Organisations often fail to reduce their field-based workforce’s travel time and fuel costs, and fail to minimise no-access rates and unnecessary contact centre calls, which impact on costs.

GENERATE A 10% DECREASE 
IN MILEAGE AND REDUCED
FUEL COSTS

DELIVER 100% CUSTOMER
SATISFACTION LEVELS 
THROUGH BETTER SERVICE

INCREASE YOUR TEAM'S
PRODUCTIVITY BY
AN AVERAGE OF 20%

“Advanced has delivered a solution that not only replaces our legacy systems, but brings the best of mobile working and scheduling technologies to the front line delivery of our gas and water business.”

Bryan Casey, Finance Director

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“The system we have now is more reliable and our staff are more productive. They don’t need to visit the offices any more; they can go to their first job from home and work throughout the day.”

Neil Martin, Business Manager

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“Job Manager was rolled out within just four months to 1,280 home support workers who carry out 2.7 million essential visits a year. This has led to savings of £280,000 per annum.”

Robert Foreman, Service Manager for Business Process Change and Improvement (since retired)

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Additional insights to help you transform

RESOURCES

  • Intelligent Field Service

    Discover the full suite of field service management solutions from Advanced to enable you to increase productivity, reduce costs and improve customer service.

    BrochureRead brochure
  • Dynamic Resource Scheduler

    FactsheetRead factsheet
  • Work Hub

    FactsheetRead factsheet
  • Job Manager

    FactsheetRead factsheet
  • Operative On Way

    FactsheetRead factsheet

News & Opinions

BLOG // 22-06-2020

How to deliver safe and effective services during Covid-19 and beyond

by Mark Dewell, MD of Commercial and Third Sector

How repairs teams are changing the way they work as lockdown eases

Advanced's Picks