Field Service Management
Be utterly predictable
Because letting people down isn't an option
Helping you deliver a seamless customer experience with software you can depend on
Our suite of innovative, market-leading Field Service Management solutions can help you deliver your services in the most efficient and effective way, transforming your organisation and customer satisfaction levels.
Consumer expectations around service have never been higher, driving the need for organisations to empower their field workforce, maximise productivity while minimising costs.
Challenges in the world of field service
CHALLENGES
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Struggling with scheduling conflicts
Productivity and revenue can often be hampered by double booking, booking unavailable time slots, appointments overlapping and allocating purely on availability.
- Seamlessly blend Planned, Cyclical and Responsive work across your workforce
- Guide your customers to the best appointment slot, everytime
Our Solution:
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Route planning
Inefficient travel, rising fuel costs and the commitment to uphold a green agenda while delivering a customer centric service.
- Smart travel with accurate street-level planning
- Continuous route improvement throughout the day
Our Solution:
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Customer satisfaction and meeting SLA's
Consumer expectations about customer service have never been higher. The expectation is to be provided with effective communication and real-time information.
- Display the operative journey on a map with real-time ETA
- Two-way communication between the operative and customer
Read more:
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Work order management
Lack of real-time visibility of field-based teams and the need to manage the full life cycle of field-based activity from allocation to completion.
- Empower field workers to accept work and provide updates in real-time
- Managers can act on real-time updates on progress and completed tasks
Our Solution:
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First-time fix rate
Low first-time fix rates due to no access or incorrectly assigned field worker.
- Get the right resource, to the right task, every time
- Truly dynamic resource scheduling puts you in control
Our Solution:
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Lack of visibility
Collecting data is easy, presenting it in a way which is useful and accessible is difficult.
- Cloud-based reporting for every aspect of your operation
- From board reports to detailed worker performance and everything in between
Our Solution:
Dynamic Resource Scheduler
Field Service Management Solutions
SOLUTIONS
DYNAMIC RESOURCE SCHEDULER (DRS)
Dynamic Resource Planning
A workforce solution scheduling your field-based people to the right place at the right time.
JOB MANAGER
Mobile Workforce Management
An application spanning the full lifecycle of your field-based activity from start to finish
WORK HUB
Work Management Software
A back-office work management solution that creates a single view of your data and tasks
INFOSUITE
Business Intelligence Software
Real-time reporting and dashboards giving a complete visibility of your field operations
10%
Decrease in mileage
and reduced fuel costs
20%
Average increase in
team productivity
5⭑
Customer rating on
Capterra
CUSTOMERS
Who succeeds with us
Over 40,000 field workers across a diverse range of sectors
“We can now provide real time updates on the progress of the operative and allow customers to manage their day in the same way as online shopping and delivery tracking. ”
Sultan Darilmaz > Operations Manager> Riverside
“Customers can now see a home consultant much faster, and with the help of geographical profiling, 20,000, more home visits have been made year-on-year.”
Steve Johnson > Head of Central Operations > Carpetright
“If we didn’t have DRS, we wouldn’t have been able to function through Covid. We’d have to print off job tickets and coordinate people manually, which just wouldn’t have worked.”
Kenny Shand > Project Manager for Assets, Transportation and Environment > Fife Council
RESOURCES
Field service resources to help you transform your mobile workforce operations
BROCHURE
WHITEPAPER
Six steps to field service excellence
WHITEPAPER
Addressing the challenges of UK Utilities
WHITEPAPER
WHITEPAPER
Retaining customer orientated service
Reputation, Reviews and Ratings
Today’s consumers are frequently busy and time poor. They don’t always have the luxury of time to thoroughly research new suppliers for products or services. Where once they might have talked to friends and neighbours for a recommendation, they now turn to online reviews and review sites to help them make a quick decision
22 Feb 2022 by Nathan Ollier, Vice President, Public Sector and Field Service
Go Green for Gold Standard Service
Green issues and the environment are mainstream concerns. People everywhere are looking at ways to reduce their negative impact on the planet, from di…
25 Jan 2022 by Nathan Ollier, Vice President, Public Sector and Field Service
Digital Solutions for the Digital Native Generation
The current shortage of tradespeople means competition for skills is fierce, and the field service sector has to compete with attractive offers from the construction industry and other employers, to secure the best people