Field Service Management

Be utterly predictable

Because letting people down isn't an option

Helping you deliver a seamless customer experience with software you can depend on

Our suite of innovative, market-leading Field Service Management solutions can help you deliver your services in the most efficient and effective way, transforming your organisation and customer satisfaction levels.

Consumer expectations around service have never been higher, driving the need for organisations to empower their field workforce, maximise productivity while minimising costs.

Challenges in the world of field service

CHALLENGES

Field Service Management Solutions

SOLUTIONS

DYNAMIC RESOURCE SCHEDULER (DRS)

Dynamic Resource Planning

A workforce solution scheduling your field-based people to the right place at the right time.

JOB MANAGER

Mobile Workforce Management

An application spanning the full lifecycle of your field-based activity from start to finish

WORK HUB

Work Management Software

A back-office work management solution that creates a single view of your data and tasks

INFOSUITE

Business Intelligence Software

Real-time reporting and dashboards giving a complete visibility of your field operations

10%

Decrease in mileage
and reduced fuel costs

20%

Average increase in
team productivity

5⭑

Customer rating on
Capterra

CUSTOMERS

Who succeeds with us

Over 40,000 field workers across a diverse range of sectors

riverside logo
Carpetright logo
fife council logo
vivid housing logo
Anesco logo
Sandwell Metropolitan borough council logo
red kite housing

Riverside-CS@2x.png

“We can now provide real time updates on the progress of the operative and allow customers to manage their day in the same way as online shopping and delivery tracking. ”

 Sultan Darilmaz > Operations Manager> Riverside

riverside housing case study image

Carpetright-CS@2x.png

“Customers can now see a home consultant much faster, and with the help of geographical profiling, 20,000, more home visits have been made year-on-year.”

Steve Johnson > Head of Central Operations > Carpetright

carpetright storefront

Fife-Council-CS@2x.png

“If we didn’t have DRS, we wouldn’t have been able to function through Covid. We’d have to print off job tickets and coordinate people manually, which just wouldn’t have worked.”

Kenny Shand > Project Manager for Assets, Transportation and Environment > Fife Council

fife council

RESOURCES

Field service resources to help you transform your mobile workforce operations

Reputation, Reviews and Ratings

Today’s consumers are frequently busy and time poor. They don’t always have the luxury of time to thoroughly research new suppliers for products or services. Where once they might have talked to friends and neighbours for a recommendation, they now turn to online reviews and review sites to help them make a quick decision

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22 Feb 2022 by Nathan Ollier, Vice President, Public Sector and Field Service

Go Green for Gold Standard Service

Green issues and the environment are mainstream concerns. People everywhere are looking at ways to reduce their negative impact on the planet, from di…

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25 Jan 2022 by Nathan Ollier, Vice President, Public Sector and Field Service

Digital Solutions for the Digital Native Generation

The current shortage of tradespeople means competition for skills is fierce, and the field service sector has to compete with attractive offers from the construction industry and other employers, to secure the best people

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30 Nov 2021 by Nathan Ollier, Vice President, Public Sector and Field Service
 

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Call us at

0330 343 8000