Addressing the needs of your customers and empowering your workforce, while maximising productivity and minimising costs, has never been easier. Our suite of innovative, market-leading Field Service Management solutions can help you transform your organisation and deliver 100% customer satisfaction levels.
Managers struggle with field based staff or a mobile workforce when they don’t know what their team is doing or where they are. Organisations also face the challenge of how to ensure lone worker safety and minimise risk.
Consumer expectations around customer service have never been higher. Prompt appointments, effective communication and a contact centre armed with up to date information are now the norm and organisations must adapt in response.
Reliance on manual, paper-based systems can cause delays, inaccurate data capture and duplication of work. It also means mobile workers may not have up to date information when arriving at a job, risking confusion, inefficiency and poor customer service.
The inability to efficiently optimise your scheduling of mobile workers can lead to output not being maximised. This in turn can negatively impact productivity, which stops you delivering value for money.
Mobile workers are often not with access from their mobile device to work history, every mobile operative is fully briefed on the task in hand. This means they are unable to diagnose the issue more quickly and implement jobs far more effectively without the need to return to base or call for help.
Organisations often fail to reduce their field-based workforce’s travel time and fuel costs, and fail to minimise no-access rates and unnecessary contact centre calls, which impact on costs.
Explore our full range of Field Service Management solutions that can help you grow your organisation.
DYNAMIC RESOURCE SCHEDULER
Enabling organisations to schedule field-based workers efficiently and dynamically, allocating the right worker to the right job.
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Managers have complete visibility of the location of each field worker, the activity that is in progress and work completed.
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RESOURCES
Discover the full suite of field service management solutions from Advanced to enable you to increase productivity, reduce costs and improve customer service.
Brochure Read brochureby Mark Dewell, Managing Director - Public, Private & Third Sector
