Market Challenges

Addressing the needs of your customers and empowering your workforce, while maximising productivity and minimising costs, has never been easier. Our suite of innovative, market-leading Field Service Management solutions can help you transform your organisation and deliver 100% customer satisfaction levels.

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Visibilty of your mobile workforce

Managers struggle with field based staff or a mobile workforce when they don’t know what their team is doing or where they are. Organisations also face the challenge of how to ensure lone worker safety and minimise risk.

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Improving customer service  

Consumer expectations around customer service have never been higher. Prompt appointments, effective communication and a contact centre armed with up to date information are now the norm and organisations must adapt in response.

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Replace manual, paper-based processes

Reliance on manual, paper-based systems can cause delays, inaccurate data capture and duplication of work. It also means mobile workers may not have up to date information when arriving at a job, risking confusion, inefficiency and poor customer service.

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Unable to maximise resources 

The inability to efficiently optimise your scheduling of mobile workers can lead to output not being maximised. This in turn can negatively impact productivity, which stops you delivering value for money.

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Empowering your workforce 

Mobile workers are often not with access from their mobile device to work history, every mobile operative is fully briefed on the task in hand. This means they are unable to diagnose the issue more quickly and implement jobs far more effectively without the need to return to base or call for help.

 

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Reduced costs

Organisations often fail to reduce their field-based workforce’s travel time and fuel costs, and fail to minimise no-access rates and unnecessary contact centre calls, which impact on costs.

INCREASE YOUR TEAM'S
PRODUCTIVITY BY AN 

AVERAGE OF 20%

DELIVER 100% CUSTOMER
SATISFACTION LEVELS 

THROUGH BETTER SERVICE

GENERATE A 10% DECREASE
 IN MILEAGE AND

REDUCED FUEL COSTS

“Advanced has delivered a solution that not only replaces our legacy systems, but brings the best of mobile working and scheduling technologies to the front line delivery of our gas and water business.”

Bryan Casey, Finance Director

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“The system we have now is more reliable and our staff are more productive. They don’t need to visit the offices any more; they can go to their first job from home and work throughout the day.”

Neil Martin, Business Manager

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“Job Manager was rolled out within just four months to 1,280 home support workers who carry out 2.7 million essential visits a year. This has led to savings of £280,000 per annum.”

Robert Foreman, Service Manager for Business Process Change and Improvement (since retired)

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Additional insights to help you transform

RESOURCES

  • Intelligent Field Service

    Discover the full suite of field service management solutions from Advanced to enable you to increase productivity, reduce costs and improve customer service.

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  • Dynamic Resource Scheduler

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  • Work Hub

    Brochure Read brochure
  • Job Manager

    Brochure Read brochure

News & Opinions

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