Consumer expectations around service have never been higher, yet many organisations struggle to empower their field workforce, maximise productivity and minimise costs. Our suite of innovative, market-leading Field Service Management solutions can help you deliver your services in the most efficient and effective way, transforming your organisation and customer satisfaction levels.
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Explore our full range of Field Service Management solutions that can help you grow your organisation.
Steve Johnson > Head of Central Operations > Carpetright
Find out more about the powerful functionality that sits within our Field Service Management solutions
Managers struggle to stay up to date with field-based worker location and task progression. Organisations also face the challenge of how to ensure lone worker safety and minimise risk.
Consumer expectations about customer service have never been higher, especially in the past year. Many struggle to provide effective communication with up to date information without the right systems and people in place.
Many organisations struggle to maximise their resources and do more with less. Long travelling times, fuel costs and failing to minimise no-access rates all lead to a higher cost per job.
Mobile workers are often equipped with inaccurate task information which causes delays in diagnosing the issue. Without a mobile application, workers often have to call for help or even return to back office.
RESOURCES
Discover how Riverside won awards for its customer centric operations during the last 14 months.
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Learn how field service software is simplifying operations. || July 21, 2021 || 11:00 AM BST
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"Since 2003, we have helped our customers to provide service excellence and achieve productivity efficiencies.”
Nathan Ollier, Vice President, Public Sector and Field Service
by Nathan Ollier, Vice President, Public Sector and Field Service
