Markets that benefit from Field Service Management

WHO CAN WE HELP?

Helping you deliver a seamless customer experience

Consumer expectations around service have never been higher, yet many organisations struggle to empower their field workforce, maximise productivity and minimise costs. Our suite of innovative, market-leading Field Service Management solutions can help you deliver your services in the most efficient and effective way, transforming your organisation and customer satisfaction levels.

Software you can depend on

Field Service Management - A smart, end-to-end solution

 

GENERATE A 10% DECREASE 
IN MILEAGE AND REDUCED
FUEL COSTS

DELIVER 100% CUSTOMER
SATISFACTION LEVELS 
THROUGH BETTER SERVICE

INCREASE YOUR TEAM'S
PRODUCTIVITY BY
AN AVERAGE OF 20%

Our Market Solutions

Explore our full range of Field Service Management solutions that can help you grow your organisation.

DRS  | Dynamic Resource Scheduler

A real-time workforce planning solution enabling organisations to schedule field-based people to the right place at the right time.

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JOB MANAGER | Mobile Workforce Management

A mobile workforce management application that spans the full lifecycle of field-based activity from allocation to completion.

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WORK HUB | Work Management Software

A back-office work management solution capable of pulling disparate systems together to create a single view of data and tasks.

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INFOSUITE | Business Intelligence Software

A powerful business intelligence tool that provides real-time reporting and dashboards to give you complete visibility of your operations.

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“We have full visibility of our home consultants’ utilisation and efficiency... giving us a better understanding of potential new business.”

Steve Johnson > Head of Central Operations > Carpetright

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Understanding your key issues - and solving them

Find out more about the powerful functionality that sits within our Field Service Management solutions

Lack of visibility

Managers struggle to stay up to date with field-based worker location and task progression. Organisations also face the challenge of how to ensure lone worker safety and minimise risk.

Poor customer service

Consumer expectations about customer service have never been higher, especially in the past year. Many struggle to provide effective communication with up to date information without the right systems and people in place.

High costs

Many organisations struggle to maximise their resources and do more with less. Long travelling times, fuel costs and failing to minimise no-access rates all lead to a higher cost per job.

Unmotivated field resources

Mobile workers are often equipped with inaccurate task information which causes delays in diagnosing the issue. Without a mobile application, workers often have to call for help or even return to back office.

“The system we have now is more reliable and our staff are more productive. They don’t need to visit the offices any more; they can go to their first job from home and work throughout the day.”

Neil Martin, Business Manager

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“Job Manager was rolled out within just four months to 1,280 home support workers who carry out 2.7 million essential visits a year. This has led to savings of £280,000 per annum.”

Robert Foreman, Service Manager for Business Process Change and Improvement (since retired)

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“It has provided us with a clear and concise method of scheduling, with additional notifications to reduce the number of manually assigned tasks. Overall I am impressed with how the system has improved scheduling for our maintenance operatives.”

Ruth Allan, Resource Planner

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  • Sandwell Metropolitan Borough Council
  • North Lanarkshire Council
  • VIVID

Additional insights to help you transform

RESOURCES

  • Field Service Management made simple

    Learn how field service software is simplifying operations. || July 21, 2021 || 11:00 AM BST

    Register here
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  • Addressing the challenges of UK Utilities

    A complete mobile working solution, offering you real-time visibility of your workforce's job progression.

    Read whitepaper
    an image associated withAddressing the challenges of UK Utilities Whitepaper

  • Six steps to field service excellence in 2021

    Whitepaper Read whitepaper

  • Intelligent Field Service

    Brochure Read brochure

  • Improving field work productivity in government

    Whitepaper Read whitepaper

  • A better way for housing organisations to manage a field-based workforce

    eBook Read ebook

 

"Since 2003, we have helped our customers to provide service excellence and achieve productivity efficiencies.”
Nathan Ollier, Vice President, Public Sector and Field Service

News & Opinions

BLOG // 25-01-2022

Go Green for Gold Standard Service

by Nathan Ollier, Vice President, Public Sector and Field Service

Go Green for Gold Standard Service

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As we continue to face the challenges from the Covid pandemic, in a post-Brexit world, the UK economy remains in uncertain straits. Consumer spending …

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