CENTRAL GOVERNMENT MANAGEMENT SOFTWARE

Holistic view

Our field service management solutions assist central government in their pursuit of productivity and efficiency improvements.  Through the adoption of our technology, they can streamline the coordination of different visits, inspections, and assessments.

The software can be seamlessly implemented and shared securely between local authorities, government agencies and inspection scheme organisations. Delivering a holistic view, with a flow of accurate, reliable data into one secure source making it accessible by both departmental managers and field-based inspectors, connecting the back-office with field workers in real-time.

Real-time visibility

Inspection appointments are planned and scheduled using our Dynamic Resource Scheduling software (DRS), which automates and optimises the process to meet key performance indicators such as minimising travel time and no access issues. After each inspection, data is automatically sent to the central database where it feeds into wider data analysis and process optimisation.

Job Manager, our mobile workforce management solution, allows field inspectors to access data about cases while in the field and shares their progress on the job with headquarters in real time. They can also record and report all inspection data, ensuring consistency and accuracy.

Mobile workforce efficiency

Using Job Manager mobile working seamlessly with DRS software, it enables field-based staff to have instant access to all the relevant information required to carry out their job. This makes the entire workflow process far more efficient, speeding up job completion by dispensing with time consuming paperwork. Field-based workers can accurately capture data, such as signatures, photographs, status updates etc., on mobile phone and tablet devices securely managing your organisations entire workflow processes from job scheduling through to work completion across all service areas.

Performance management in real-time

Infosuite, our business intelligence software can provide comprehensive management analytics to Central government organisations with valuable actionable insight into their field service operations in real-time.

Effectively managing the performance of the field-based workforce from tracking performance against KPIs and SLAs, simultaneously making life easier for the organisations and delivering efficiencies that ultimately benefit the taxpayer.