We work with housing providers to drive efficiencies in their organisations and ensure they can provide the highest level of customer satisfaction. Through accessible technology solutions we can help deliver the best possible service efficiently and effectively.
FEATURES & BENEFITS
Mobile workforce solutions for social housing providers help many of the leading housing associations, social landlords and ALMOs to deliver exceptional service to their tenants in a highly productive and effective manner.
When a tenant calls, either to request a repair or to arrange for you to conduct maintenance work, our Dynamic Resource Scheduling software allows an appointment to be made with the customer, then and there, at the first point of contact. You also need to be careful to balance customer preferences for appointments with optimising resource utilisation and minimising travel time of operatives. When presenting available appointment slots to be offered to customers, DRS Scheduler highlights the most efficient slots in terms of resource utilisation and travel time.
It’s a fundamental objective of any housing organisation to deliver a service that is considered ‘value for money’. With value for money being about delivering the best possible service in the most efficient way. The need to identify non-productive areas of your operation such as no-access visits and addressing them. And at the same time identifying inefficiencies in processes and reducing everyday overheads such as travel costs.
We’re leaders in enabling the housing sector to deliver a highly responsive and effective service to tenants while ensuring they work in a highly efficient manner.
No two days can be the same and it’s common for events in the day, including emergency work, to require changes to the schedule. The sooner you know that a job is overrunning, the easier it is for you to cater for this. The same is true for delays in travel or unexpected availability through no-access.
By utilising Job Manager as your mobile working solution integrated into DRS, you gain full visibility of the work being performed in the field. You can see in real-time potential delays and the impact that this will have on your intra-day schedule.
By failing to have visibility of operations in the field, social housing providers are at risk of losing efficient control of their services. Workflow management solutions for social housing connects your field-based mobile workers to the systems and information they need as and when they need it.
Mobilising field-based workers with Job Manager means processes are instantly streamlined and the information that teams require is presented to them on their mobile device. They can capture information during their visits and this information is then uploaded to centralised systems, allowing them to communicate seamlessly with office-based coordinators.
Our social housing management solution drives efficiencies across every housing service that utilises a field-based workforce, including housing repairs, housing maintenance, estate inspections, tenancy visits, sub-contractors and other property services.
Explore our full range of Field Service Management solutions that can help you grow your organisation.
Ruth Alan > Resource Planner > Vivid