RETAIL WORKFORCE MANAGEMENT SOFTWARE

Accommodating the planned and unplanned

Whether you’re providing appointed services or responsive callouts, our software ensures that each work item is allocated to the most appropriate resource while minimising travel and maximising the productivity of your resources.

Our software allows your retail business to consider every attribute of your resources when allocating work. With leading route-planner capability it means you can schedule visits in an optimum way, increasing productivity and reducing travel time. And by using our Operative On Way component you can provide a real-time messaging and mapping service which alerts your customers when the operative expects to arrive at their premises.

Better workforce visibility with insight

InfoSuite, our business intelligence software, delivers end-to-end visibility of the complete field-service lifecycle and what’s more, this insight is in real-time. Track performance against KPIs and SLAs, taking corrective action immediately where necessary. Gain a holistic view of your operations, understanding resource availability and the cost implications of fulfilling customer demands.

Optimising appointments

Whether you offer customer appointments from retail locations, online or through your call centre, our Mobile Workforce Management Software streamlines processes to reduce the costs of service delivery. By linking your appointment system with our dynamic scheduler, you provide customers with guaranteed appointments at the first point of enquiry.

Our Dynamic Resource Scheduling (DRS) application takes each request and identifies the best possible time slot within the existing schedule, based on resource availability and location, and prompts the customer service representative to offer this appointment.

Streamlining multi-visit

Activities that require multiple and interdependent visits can be streamlined. To expedite processes, inspectors can authorise work while still onsite. Field-based workers can order parts and materials or book follow-up visits while in front of the customer. All these factors ensure that work is completed in the shortest possible time, improving customer satisfaction and in many cases, reducing the cost-of-service delivery.

Aligning resources with mobile workforce

Managers gain real-time visibility of daily activity and progress against the schedule. Paperwork can be eliminated with jobs assigned via mobile devices, with onsite information, including forms, photos, and signatures, synchronised in real-time with centralised systems. Customers can specify appointment slots which are more convenient, while reminder text messages significantly reduce missed appointments.