Based on Microsoft Dynamics CRM, our solution streamlines the handling of interactions between your residents and your staff.
Our integrated financial, HR, payroll and housing management solutions can automate and simplify key processes, to reduce administrative burden. Designed specifically for housing organisations, it can help you to drive growth, save costs, receive clearer business insight and better manage your people.
Having experience supporting housing associations of varying sizes all over the UK means our knowledge of their sector is extensive. We know that housing associations are facing more legislative and economic challenges than before, alongside challenges when dealing with customers.
A common issue is that organisations use multiple systems to log and find information. Often there is no integration between these systems, which causes problems when you need to access resident information quickly or track down previous contacts. Not only is this time consuming, it can also make your data less secure.
Advanced’s focused solution not only meets these challenges, it also provides specific workflows to manage the vast majority of queries logged by residents. With our solution, your sales, marketing, field services, mobile working, advanced analytics, and your housing management activities can all be supported and managed on one system. For your residents, a self-service portal is included, where residents can log requests and receive updates. Also, the scalability of our platform ensures that your business is supported, no matter its size or how much is demanded of it.
As Advanced’s solution is based on Microsoft Dynamics CRM, security can be configured on a record or field level to ensure tenant confidentiality.
Microsoft Dynamics CRM acts as an interface layer that is familiar in appearance, so that information from different areas can be accessed from a single screen.
Whether your tenants contact you via phone, letter, SMS, email or web, their query can be automatically routed to the appropriate agent. This process, along with many others, is streamlined by our solution, saving you time across the board.
Our Social Housing Management System has been developed with features to ensure the organisation of your data is as simple as possible.
All interactions with residents including payments and repairs; as well as letters sent and received are stored. Your tenants’ phone numbers and email addresses are automatically recognised by the CRM system and logged against their resident record in the database. By synchronising customer data from several different sources and processes, you can see all details of a resident’s background.
Advanced’s solution smoothly integrates with many other systems, streamlining your operations and minimising disruption to your business.
"Advanced has an excellent reputation across the sector and having multiple products from the same supplier means that our IT systems are more integrated, which saves us considerable amounts of time and therefore money."
