Our Job Manager solution is a mobile workforce management application that ensures field-based teams have all the information they need to carry out their work. Job Manager ensures that information flows seamlessly between office-based teams and field workers, and gives managers real-time visibility of the end-to-end field service process. Job Manager spans the full lifecycle of field-based activity from allocation to completion, streamlining processes and empowering your field-based workforce.
Mobile Workforce Management
INCREASE TEAM PRODUCTIVITY
BY AN AVERAGE OF 25%
Job Manager: Overview
Understanding key issues
Visibility of Mobile Workforce
Lack of real-time visibility of your field-based team’s end-to-end service process results in poor performance for your organisation.
Inability to give your field-based workers full, timely and accurate job information leaves your organisation with inefficient processes and poor productivity.
Employees require mobile and remote access to systems
With employees spending more time working from home and out of the office, you don't have the technology to support the changes in working patterns.
How our Mobile Workforce Management software can help you
FEATURES & BENEFITS
Our Mobile Workforce Management solution gives your office or field-based managers complete visibility over the location of each field worker, activity in progress and work completed against the schedule.
Track Worker Locations
Our solution allows you to track the location of each of your field-based workers to support lone worker safety, and identify and apply operational improvements such as responding to emergency callouts.
Respond to Customer Needs
Our Job Manager solution gives managers real-time visibility over project progress along with live updates on individual jobs, enabling them to respond quickly to customer needs.
Our solution enables your field workers to accept work, provide status updates on progress and complete tasks in real-time rather than having to return to head office to report.
Our Job Manager solution includes offline capabilities. This ensures that field-based work and our software’s support can continue even when the worker or job is out of network range.
Our Mobile Workforce Management solution streamlines processes by connecting your field workers with office-based teams and eradicating paperwork. Using our software, you can define the optimum way to work and automate the processes that support this.
Automatically Allocate Work
Job Manager combined with our Dynamic Resource Scheduler solution lets you automatically allocate work. This ensures that even if jobs are reallocated during the day, everyone knows what they should be doing.
Define and Automate Processes
Job Manager allows you to define and automate your processes. Tasks performed in the office will automatically trigger information flow to the field, and updates automatically trigger office-based processes.
Work Your Way
Job Manager enables you to benefit from a flexible, user-defined environment. With our software, you define what information you want to capture, the flow of processes and how you manage your field workforce.
Using our Job Manager solution, mobile workers capture data in the field which is pushed back in real-time to centralised systems. This eliminates the need for paperwork and re-keying of information.
Empowering Field Workers
Using our Mobile Workforce Management solution, you can equip field workers with the information they need, when they need it. This makes their job easier and makes them more productive while improving the service you provide to customers.
Enable Follow-up Jobs in the Field
Job Manager enables your workers to make follow-up appointments in the field while with a customer, instead of the customer having to phone a contact centre, making life easier for you and your customers.
Allow Access to Online Data
Our Job Manager solution provides field-based workers with relevant information about each job including asset history, technical documents, customer service history and training manuals.
Empower Mobile HR Processes
Job Manager empowers workers who don’t spend much time in the office by giving them the ability to undertake processes such as vehicle inspection forms, timesheets and setting lone worker safety alarms.
Protecting Your Lone Workers
Our Job Manager solution helps you protect and monitor your lone field workforce. They can either hit the panic alarm button to immediately send a notification or use the panic timer feature.
“The introduction of Job Manager has led to us achieving 10-15 per cent increase in our workforce productivity and delivered greater earning levels per field worker.”
Geoff Griffith, IT ManagerRead Case Study
“To get this level of information, managers would have had to visit or ring around 90 field staff, which was time-intensive and, often not even possible. Now they have the information to properly plan and react.”
Nina Deverall, SGC Project Manager for Transformation and EfficiencyRead Case Study
“We have seen an immediate impact on productivity. The software helps us to see precisely which engineers are available and to prioritise our jobs in the optimum way.”
Benjamin Apraku, Enterprise Network Operations Manager, Fixed Services – Technology
Explore our range of additional Field Service Management solutions
DYNAMIC RESOURCE SCHEDULER
Enabling organisations to schedule field-based workers efficiently and dynamically, allocating the right worker to the right job.Learn more
Our Work Hub solution enables simplified end to end work management for your organisation.Learn More
Real-time actionable insight with a holistic view of your operation, including visibility of key performance indicators.Learn More
Intelligent Field Service
Discover the full suite of field service management solutions from Advanced to enable you to increase productivity, reduce costs and improve customer service.BrochureRead brochure