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Clinical decision support solution
Services providing advice and care pathways can suffer from high call volume, large numbers of patients with varying presenting complaints and overstretched resources.
Our solution has been designed to help deliver the best possible clinical advice to your patients. We work with over 250 urgent care providers, enabling clinical and non-clinical staff to triage patients across a variety of services, including GP surgeries, community pharmacies, ambulance services and NHS 111 providers.
Advice that suits the patient
We realise the importance of providing smart, safe clinical triage when delivering urgent and unplanned care. Patients who contact a health service are looking for fast, detailed advice, which can help them make decisions about the best care pathway to suit their needs.
Safe and effective
The intuitive layout and rich clinical content allows clinicians and call handlers to make safe, informed decisions about patient triage.
Clinical triage for ambulance services
When used in ambulance services, our solution allows call handlers and clinicians to have the confidence to prioritise use of emergency resources for serious and life- threatening cases, which helps cut down on unnecessary ambulance journeys.
Reliable patient triage
Clinical content reviewed regularly by our clinical knowledge team
Our solution integrates with patient management systems, for a seamless patient journey
Accurate symptom assessment
Symptoms can be assessed face-to-face, over the phone or via an app
Clinical and non-clinical language mirror-image versions mean you don’t need medical training to use the system
Appropriate care at the right time
Enhanced symptom assessment means patients are signposted towards the best care to meet their needs
Reduce overuse of resources
Patient triage can assess severity of symptoms and staff can prioritise resources accurately
Our solution can be used by clinically qualified staff or non-clinical users across a wide range of health and care services.
We’ve tested our technology against other clinical decision support solutions within the market, and our solution consistently comes out on top. The way our solution guides the clinician through the triage process mirrors the way real-life clinicians provide a care pathway.
With a 300 strong dedicated support team, you can get in touch with us via phone, email or through our 24x7 online customer portals. We’re here to help.
Find out more about our solutions & how we have helped our customers reimagine their business by searching our resources.
See how we enable our customers to positively impact millions of people.