Services providing advice and care pathways have overstretched resources, suffering from high call volume, with concerned patients presenting a range of symptoms and complaints. Our clinical decision support solution, Odyssey, helps ensure patients receive fast, accurate advice. It is used by healthcare professionals across a range of settings, including Ambulance Trusts, GP practices and walk-in centres, to effectively identify the patients' needs and deliver the best possible clinical advice.
Clinical Decision Support
HELPS SAVE UP TO 320 UNNECESSARY AMBULANCE JOURNEYS EACH DAY
OVER 20 YEARS' EXPERIENCE HELPING HEALTHCARE PROVIDERS
Understanding key issues
The UK’s ageing population
With people now living longer, our healthcare system has to continue to deliver the highest levels of care on a greater scale, which increases pressure on under resourced services.
People require complex care
As we continue to find more conditions that require clinicians to continuously expand their knowledge base. This is increasingly difficult as staff are overstretched with current workloads.
There is an increasing demand for appointments. Services need to be able to prioritise patients and ensure they are following the most appropriate and effective care pathway.
Lack of qualified clinical staff
As the population grows and the need for services increases, there will be a shortfall in the number of clinically trained staff available to deliver effective care.
How Odyssey can help you
FEATURES & BENEFITS
Ensuring patient centricity
Odyssey ensures that patients receive right-first-time advice with appropriate signposting to the best service that meets their needs, providing positive patient outcomes.
Age and gender differentiation
With questions that are specifically designed for the age and gender of the patient, outcomes are more accurate as these varying factors are taken in to account.
Odyssey allows the patient to be in control of their triage process, through the use of an app or website. This enables them to self-assess their own symptoms, at their convenience.
Supports a wide range of services
From patient self-assessment, third-party lay or clinical assessment, Odyssey ensures that the patient receives the best outcome no matter which service they visit.
Odyssey’s questioning style fits with the natural pattern of a consultation and is therefore intuitive and user friendly.
With outcomes locally configured, patients are at ease that any follow up care will be within their local area, this is critical when linked to clinical emergencies.
Odyssey provides clinical and non-clinical staff with an intuitive decision support solution, which includes a wide range of question sets to ensure they offer the best possible advice for patients.
Odyssey includes 450 specific question sets to gain as much information from the patient as possible. This ensures staff provide the most clear and accurate outcomes.
In-depth question sets
Question sets for specific conditions such as mental health and sepsis, ensures that all aspects of a conventional triage process are covered.
Odyssey supports early intervention by providing notifications for combinations of symptoms that may be a significant risk to patients. This results in better outcomes for patients.
Odyssey ensures multiple symptoms can be analysed simultaneously using interacting symptom frameworks. This ensures patients are provided with safe and informed decisions.
Odyssey supports the drive for interoperability across healthcare settings, by enabling patient data to be shared between different services involved in the care of a patient.
Helping all health and care settings
Integration capabilities allow solution to work across a variety of settings including services in Primary, Social and urgent & emergency care.
Keeping GPs up-to-date with patient care is vital. Odyssey provides automatic electronic notifications to the GP when a care episode is recorded by an out-of-hours service.
Joined up healthcare
Odyssey generates a clinical summary and managed care plan, which can be used across a wide range of primary, secondary, urgent and emergency care services.
Odyssey contains NICE-accredited clinical question sets to support care for a wide range of conditions. This includes specialisms such as mental health, child health and elderly care. Odyssey is continuously reviewed by clinicians to minimise clinical risk and optimise efficiency.
Tailored clinical content
Clinical content can be tailored for different localities, as well as having mirror-image versions with clinical and non-clinical language.
NICE has recognised Advanced for its Odyssey, clinical decision support system, demonstrating high standards in producing healthcare guidance.
Continuous clinical content updates
Our clinical knowledge unit continuously tests and reviews the clinical content, to maintain its high standard of accuracy.
Dedicated Support Team
24hr Customer Portal
Regular Product Updates
97% Project Delivery Score
“Systems like Odyssey provide us with all the support and information we need to be able to make decisions safely for our patients. Without them patients would be unnecessarily taken to hospital.”
Neil Spencer, Service Improvement ManagerRead the casestudy
“We want to make it as easy as possible for patients to obtain medical advice in the way that best suits them. Patient safety and quality are, of course, our top priorities, but offering patient choice is also important.”
Rachael Ellis, Chief Officer
“We see incredible value in technology to empower patients to self-assess and, while it may take some time for some GPs to embrace a disruptive technology, I’m confident the app’s obvious benefits will eventually be accepted and adopted by everyone.”
Prad Velayuthan, CEO
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