Clinical decision support solution

Services providing advice and care pathways can suffer from high call volume, large numbers of patients with varying presenting complaints and overstretched resources.

Our solution has been designed to help deliver the best possible clinical advice to your patients. We work with over 250 urgent care providers, enabling clinical and non-clinical staff to triage patients across a variety of services, including GP surgeries, community pharmacies, ambulance services and NHS 111 providers.

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How can it help you?

Advice that suits the patient
We realise the importance of providing smart, safe clinical triage when delivering urgent and unplanned care. Patients who contact a health service are looking for fast, detailed advice, which can help them make decisions about the best care pathway to suit their needs.

Safe and effective
The intuitive layout and rich clinical content allows clinicians and call handlers to make safe, informed decisions about patient triage.

Clinical triage for ambulance services
When used in ambulance services, our solution allows call handlers and clinicians to have the confidence to prioritise use of emergency resources for serious and life- threatening cases, which helps cut down on unnecessary ambulance journeys.


Reliable patient triage

Reliable patient triage

Clinical content reviewed regularly by our clinical knowledge team



Our solution integrates with patient management systems, for a seamless patient journey

Accurate symptom assessment

Accurate symptom assessment

Symptoms can be assessed face-to-face, over the phone or via an app

Easy-to-use interface

Easy-to-use interface

Clinical and non-clinical language mirror-image versions mean you don’t need medical training to use the system

Appropriate care at the right time

Appropriate care at the right time

Enhanced symptom assessment means patients are signposted towards the best care to meet their needs

Reduce overuse of resources

Reduce overuse of resources

Patient triage can assess severity of symptoms and staff can prioritise resources accurately

Key features

Our solution can be used by clinically qualified staff or non-clinical users across a wide range of health and care services.

We’ve tested our technology against other clinical decision support solutions within the market, and our solution consistently comes out on top. The way our solution guides the clinician through the triage process mirrors the way real-life clinicians provide a care pathway.

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Patient self-assessment

Patients can take ownership of their own care pathway by using our online and app-based self-assessment tools, which helps patients make their own informed decisions. This keeps them from calling stretched emergency services if they could receive better care elsewhere.

Reliable, varied clinical content

The NICE-accredited clinical content is continually being reviewed by our in-house team of clinical professionals, who work in a variety of clinical specialties. Their input and continued support allows us to develop and maintain our technology to include in-depth ‘question sets’ for specific complaints, such as mental health and sepsis.

System integration

Odyssey can integrate with a number of host applications for patient management, meaning implementation with your existing system is easy, and there is no need to learn a whole new system. This integration capability is also what allows our solution to work across a variety of settings, from community pharmacies to NHS 111.

"Systems like Odyssey provide us with all the support and information we need to be able to make decisions safely for our patients. Without them more patients would be unnecessarily taken to hospital, which is inconvenient for them and the wider NHS."
Neil Spencer, Service Improvement Manager, East Midlands Ambulance Service (EMAS)
"We have used Odyssey for three years to drive better patient care in out-of-hours services for GP practices, and felt reassured to extend our use of the system to underpin our Healthline service. Odyssey ensures we deliver safe, effective clinical advice and connect patients with the most appropriate care."
Andrew Slater, Chief Executive Officer, Homecare Medical Ltd. (New Zealand)
"Advanced has an excellent reputation across the sector and having multiple products from the same supplier means that our IT systems are more integrated, which saves us considerable amounts of time and therefore money."
Marc Jordan, Assistant Principal, College of North West London

Read how we partner with some of our customers

Advanced Client Logos east midlands ambulance service
"Saving ambulance journeys for those most in need is obviously a massive benefit for those in a serious situation."
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Advanced Client Logos cla
"Advanced has successfully built a really strong, resilient and flexible platform that offers versatility and scope for many years to come."
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Advanced Client Logos tideway
"Having a flexible and reliable platform allows us to create a long term IT strategy leading up to and after the completion of the tunnel."
Read case study

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 Find out more about Odyssey

We really are focused on you

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With a 300 strong dedicated support team, you can get in touch with us via phone, email or through our 24x7 online customer portals. We’re here to help.

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Find out more about our solutions & how we have helped our customers reimagine their business by searching our resources.

Success Stories

Success Stories

See how we enable our customers to positively impact millions of people.