Our clinical decision support solution, Odyssey, helps ensure patients with urgent and primary care health problems receive fast, accurate, safe assessment and advice. It covers the needs of all age groups, and the full range of symptoms and acute conditions. By upskilling health care providers’ staff, it supports a greater skill mix in the workforce and consistency of care. Odyssey is used by healthcare professionals across a range of settings, including ambulance services, out-of-hours services, GP practices and walk-in centres.
Clinical Decision Support
NICE - ACCREDITED
OVER 20 YEARS' EXPERIENCE
HELPING HEALTHCARE PROVIDERS
Understanding key issues
With people living longer with more complicated conditions, there is increasing pressure on healthcare systems. It is vital that the people with the most pressing symptoms receive urgent care.
People require complex care
There are increasing numbers of people living with multi-morbidity and complex conditions that are at risk of rapid deterioration. Assessing the needs of such patients requires a holistic assessment.
Making the best use of appointments
There is increasing pressure on GP appointment systems and emergency services. It is vital to prioritise patients and ensure they are following the most appropriate care pathway.
Lack of clinical staff
The NHS faces a major workforce crisis, with insufficient GPs, nurses and emergency department staff, which means a greater skill mix is required to substitute for scarce doctors and nurses.
How Odyssey can help you
FEATURES & BENEFITS
Patient experience is at the heart of our approach, and Odyssey ensures that patients receive right-first-time advice with appropriate signposting to the best service. We work with the Patients’ Association to optimise the question style and language.
Age and gender differentiation
Questions are specifically designed to be age and gender-specific. Patients are only asked questions relevant to their circumstances. The weighting applied to answers automatically takes this into account.
Odyssey’s lay clinical content allows patients to drive their own triage with an app or website. By linking this to appointment systems or follow-up consultations, patients get appropriate levels of care.
Supports a wide range of services
Odyssey integrates with other IT systems to ensure the patient receives the best outcome no matter which service they use. The Odyssey summary, triage outcome and signposting are key information sources.
Odyssey’s questioning style is conversational and open. It fits with the natural pattern of a consultation and is intuitive and user-friendly for both clinicians and patients.
With signposting locally configured, patients are at ease that any follow-up care will be within their local area. This is critical when linked to clinical emergencies, as well as to urgent care.
Odyssey provides clinical and non-clinical staff with an intuitive decision support solution. Its question sets cover the full range of patient presentations, from pregnancy to end of life care. This ensures patients get the best possible assessment and advice.
Odyssey includes 450 age and gender-specific question sets. These seamlessly interact with each other, to enable multiple symptoms to be assessed simultaneously. Key ‘red flag’ symptoms are also identified.
In-depth question sets
Odyssey question sets allow in-depth assessment, where this is appropriate. This includes consideration of the full range of physical symptoms, but also mental health and social care needs.
Odyssey supports early intervention by interrupting assessments once potentially life-threatening symptoms have been identified. This prevents delays associated with needless additional assessment.
Odyssey’s intuitive style and simple screen layout, makes learning how to use it an enjoyable and straightforward experience. We provide e-learning and face to face training to support users.
Odyssey supports the drive for interoperability across healthcare settings, by enabling patient data to be shared between different services. Key Odyssey data is SNOMED-coded, and the Odyssey clinical summary can be integrated into care records or saved as a pdf.
Helping all health and care settings
Integration capabilities allow Odyssey to work across a variety of settings including services in primary, social and urgent & emergency care. Odyssey can integrate with all the major IT systems in general practice.
Joined up healthcare
Odyssey generates a clinical summary and managed care plan, which can be used across a wide range of primary, secondary, urgent and emergency care services.
Odyssey sets the benchmark in the UK and internationally, with its NICE-accredited guideline development processes. Our Clinical Knowledge Unit has been managing the development of the clinical database for over 20 years, and has handled 30 million episodes of care.
Tailored clinical content
Clinical content can be tailored for different localities, as well as having mirror-image versions with clinical and non-clinical language. We provide versions in the UK, New Zealand, Australia, Eire and Switzerland.
NICE - accredited
We are unique in having been accredited by NICE as a guideline developer for urgent and primary care triage, and have held this accreditation since 2013.
Continuous clinical content updates
Our Clinical Knowledge Unit continuously tests the clinical content, to maintain its high standards. The entire content is reviewed on a rolling 3-yearly basis, with more responsive reviews as required.
“Systems like Odyssey provide us with all the support and information we need to be able to make decisions safely for our patients. Without them patients would be unnecessarily taken to hospital.”
Neil Spencer, Service Improvement ManagerRead the casestudy
“We want to make it as easy as possible for patients to obtain medical advice in the way that best suits them. Patient safety and quality are, of course, our top priorities, but offering patient choice is also important.”
Rachael Ellis, Chief Officer
“We see incredible value in technology to empower patients to self-assess and, while it may take some time for some GPs to embrace a disruptive technology, I’m confident the app’s obvious benefits will eventually be accepted and adopted by everyone.”
Prad Velayuthan, CEO
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Dedicated Support Team
24hr Customer Portal
Regular Product Updates
97% Project Delivery Score
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