Clinical Decision Support

Services providing advice and care pathways have overstretched resources, suffering from high call volume, with concerned patients presenting a range of symptoms and complaints. Our clinical decision support solution, Odyssey, helps ensure patients receive fast, accurate advice. It is used by healthcare professionals across a range of settings, including Ambulance Trusts, GP practices and walk-in centres, to effectively identify the patients' needs and deliver the best possible clinical advice.

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Understanding key issues


The UK’s ageing population

With people now living longer, our healthcare system has to continue to deliver the highest levels of care on a greater scale, which increases pressure on under resourced services.

People require complex care

As we continue to find more conditions that require clinicians to continuously expand their knowledge base. This is increasingly difficult as staff are overstretched with current workloads.

Unnecessary appointments

There is an increasing demand for appointments. Services need to be able to prioritise patients and ensure they are following the most appropriate and effective care pathway. 

Lack of qualified clinical staff

As the population grows and the need for services increases, there will be a shortfall in the number of clinically trained staff available to deliver effective care.

How Odyssey can help you



Dedicated Support Team


24hr Customer Portal


Regular Product Updates


97% Project Delivery Score

“Systems like Odyssey provide us with all the support and information we need to be able to make decisions safely for our patients. Without them patients would be unnecessarily taken to hospital.”

Neil Spencer, Service Improvement Manager

Read the casestudy

“We want to make it as easy as possible for patients to obtain medical advice in the way that best suits them. Patient safety and quality are, of course, our top priorities, but offering patient choice is also important.”

Rachael Ellis, Chief Officer

“We see incredible value in technology to empower patients to self-assess and, while it may take some time for some GPs to embrace a disruptive technology, I’m confident the app’s obvious benefits will eventually be accepted and adopted by everyone.”

Prad Velayuthan, CEO

Additional insights to help you transform


  • Advanced clinical decision support

    Our market-leading, NICE-accredited solution for clinical decision support enables healthcare providers to deliver accurate triage.

    Read factsheet
    an image associated with Advanced clinical decision support Factsheet
  • One Health Lewisham adopts virtual health assistant

    Ask NHS app uses Advanced’s clinical decision support technology to improve patient experience and relieve pressure on 38 GP surgeries in Lewisham.

    Read blog
    an image associated with One Health Lewisham adopts virtual health assistant Blog
  • The Changing Dynamic of Primary Care

    Blog Read blog
  • Advanced integrates GP Connect Access Record: HTML

    Blog Read blog
  • Reshape your processes to easily manage incoming referrals

    Webinar View webinar

News & Opinions

PRESS // 25-10-2019

Advanced secures place on new GP IT Futures

by Ric Thompson, Managing Director - Health & Care

Advanced secures place on new GP IT Futures

Advanced’s Picks

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