Why providing refresher training to employees is crucial

Published Friday 8th December, 2017 by Dianne King, Training Services Manager, Advanced

As the year draws inevitably to its wintry close, you may be turning your attention towards assessing your budget for the upcoming financial year. A lot can change in an organisation over the course of a year. Employee turnover, new initiatives and unforeseen challenges can all contribute to business performance. With so much to look out for in a fast-changing world, it’s crucial that department leads are focusing on how to keep things running smoothly at ground level, so employees are always braced and ready for the next big thing.

One of the ways you can ready your software system’s users for change is to develop their knowledge on an ongoing basis, through regular solutions training. Not only does this benefit new employees who are just beginning to learn the system, it can also be a valuable initiative for incumbent and long-standing staff members, to help them get the most out of the system so they can be more efficient in their day-to-day role.

Attending regular refresher training held by your software supplier is a great way to stay informed of product updates and upcoming developments, evolving manual processes and how to implement results-driven best practice across the organisation.


As we dive deeper into the digital age, business software systems are constantly evolving to reflect current and future transformation happening all around us. The face of data security will change when GDPR comes into effect in May 2018. New legislation in every type of sector – for both public and private organisations – means working practices have to be subject to regular assessment in order for the organisation to remain compliant. Software systems are developed in a constant cycle, meaning organisations who sign up for regular refresher training are in effect being kept abreast of current developments. It allows employees to use their up-to-date knowledge to get a head start on adapting to new system functionality as updates are released.


Depending on the goals, objectives and motivations of your organisation, working practices and processes can often be subject to change over time. This could uncover the need for new ways in which to use your system day-to-day, or reveal areas that your department feels could be streamlined. In either of these instances, refresher training could immediately highlight areas of the system where employees have been previously trained, but that knowledge hasn’t yet been utilised for best effect.


Refresher solutions training can be a great way to continue maximising return on your investment in the technology. Being aware of the key functionality of your system can help teams discover new ways to drive efficiency and reduce manual processes, freeing up time to deliver real results to the organisation. By empowering the team with enhanced system knowledge, you can ensure you get the results you need, when you need them.

When working with a supplier of software solutions, it’s crucial to make sure that regular product training is part of their offering. Organisations should look to invest in a continual cycle of training in order to get the most from their solution, their employees and their business, as this will help them stay a step ahead in a changing world.