Glaisyers, proud to be different
âWeâve shared a number of ideas that would improve the product offering to your development team, youâve listened and now those ideas are real life and in the software that we use every day, that is fantasticâ

Client:Glaisyers ETL
Sector:Legal
Location:United Kingdom

About Glaisyers: A legal firm proud to be different
Glaisyers are celebrating their 50th year of trading as a commercial law firm this year and Sean (Projects and business solutions manager) said, âthrough the help of OneAdvanced, we have been able to achieve our founding partners vision of being a firm that encourages diversity, removes the red tape and strives to have the best working environment we can for our people. As a result of achieving this, we now have a group of colleagues that genuinely care about our firm, and that makes me extremely proud.
The âpeople firstâ firm has a female representation of almost a 70%/30% across 3 sites with a number of phenomenal women in partnership roles.

We need software that streamlines processes, saves us time and supports us to serve our customers
The day-to-day running of a legal firm requires a high-level visibility of data and since onboarding OneAdvanced, the firm have been able to create a standardised set of processes which has allowed the firm to benchmark, review and continuallyÂ
raise the bar.
Sean also said that 'We have ensured that we have the right platform that gives us that, and enables colleagues within Glaisyers to view data consistently and concisely and at the right time and thatâs consistent across the OneAdvanced technology landscape. Now weâre not spending unnecessary time doing arduous tiring system activities and we have more time to engage with our clients and be the trusted partner that we are and need to be.'
A valued partnership
Here at OneAdvanced, one of our key strategic values is âhuman firstâ, we listen, empathise and act on customer feedback. Glaisyers have been a customer for a number of years and over that time, were proud to say we delivered, Sean said, âThe relationship we have with OneAdvanced, has been, and continues toÂ
be incredible. We feel listened to when we talk about the headwinds and challenges of running a legal firm and Iâm always looking forward to hearing from Lisa (OneAdvanced Account Director for Glaisyers) about the plans and future products/services we can take advantage of.
Weâve shared a number of ideas that would improve the product offering to your development team, youâve listened and now those ideas are real life and in the software that we use every day, that is fantastic.'

First class support and legal expertise at your fingertips
The OneAdvanced customer portal and comprehensive self-help materials are backed by a highly regarded support team with deep understanding of the legal sector. A real plus for any law firm, as most (like Glaisyers) can rely on suchÂ
support in the day-to-day running of their practice. Sean said, âwe donât have a traditional IT team here, the support function of OneAdvanced is vital, we relyÂ
on OneAdvanced navigating us through any questions or issues that we might experience, whatever they may be.'Our team also follow development paths aligned with areas of specialism, holding relevant skills and/or certification, for example AAT, ILFM and SOLAS accreditation within our Legal Accounts support team for instance.' Sean continues, 'We have a genuine two-way-street relationship with OneAdvanced and having professionals with specific legal experience is invaluable, the staff there are knowledgeable, authentic, friendly and empathetic, people that I can call and have a chat with and I know Iâll get a response from them that will help. When it comes to standards and expectations, theyâve most certainly been met.'
Growth enabler
Having the correct software in your business is a key enabler to growth, you can retain high-quality staff. If you have the right staff with the right experience, doing the right tasks at the right time, it creates an environment to ensure colleagues can flourish, and having that visible centrally, in a system makes it measurable.
'OneAdvanced has helped us grow by being there at our most challenge times during our transition from our âold worldâ to present day. Your technology has given us a platform that allows us to be agnostic to growth, we have a tailored reporting suite allowing us to manage our firm correctly.'

Compliance and risk assurance in an ever-changing landscape
The Solicitors Regulation Authority (SRA) is the regulatory body which sets out the high professional standards that are expected of all legal practices in the UK. The sector is an ever-changing landscape. Having confidence in a software that can cope with risk and compliance changes is very assuring. Sean said, 'We have worked with OneAdvanced to implement a number of key changes in this area, the most poignant being when worked with the OneAdvanced development team(s) to implement a process which satisfied SRAâs new risk and compliance mandate, is now in our BAU systems to mitigate any risk and/or compliance headwinds.
A way of working that helps our software be the best in class proposition it needs to be to serve all our legal sector customers.'
Glaisyers key considerations when choosing software
- Quality product: The product offering is very strong, our standards are high, and the case management software you offer, allows us to continually raise the bar.
- User Experience: There are many roles in a legal firm and any software needs to ensure that it is fit for purpose across all of those who use it, from legal teams, people, HR, IT and system managers.
- Relationship with the teams: This is the luxury part of working with OneAdvanced, you have been wonderful to work with.
'Thanks to OneAdvanced, weâre unlocking new levels of efficiency and collaboration within our teams at Glaysiers ETL, we donât just look for software, we look for key relationships and ongoing commitments to organisational transformation.'
A portfolio of Legal Solutions
Find out more about OneAdvanced's portfolio of Legal Products, and how we help law firms focus on their clients, service delivery and growth by providing a cost-effective, cloud-native software portfolio with optional embedded AI.
Legal Forms
Legal Forms: A future proof efficiency solution
Legal Forms is a cost-effective, full-service solution offering access to an expansive forms library. Designed for growing firms, it ensures operational efficiency, security, and compliance to meet essential business needs.
The National Will Register
UK will search and registration services
The National Will Register is the UKâs leading will search and registration service, ensuring the correct will is located for estate administration mitigating the risk of litigation and assuring the testatorâs wishes are honoured.
NetDocuments
Powerful collateral management that boosts performance
NetDocuments delivers innovation through a world-class content services platform thatâs easy to use, scalable, and secured with end-to-end encryption. It removes barriers, turning documents into an engine for collaboration, productivity, and growth.
Practice and Case Management
Cloud-Native, Integrated Accounts, Matter and Task Management
Designed to streamline legal operations, this cloud-native solution enables law firms to manage clients, matters, and compliant with inbuilt accounts. Itâs simplified workflows and enhanced collaboration boosts productivity and client satisfaction.
Time Capture
Cloud-native billable time tracking and validation
Time Capture, formerly known as Carpe Diem, is a market-leading solution that empowers fee earners to track every billable event with precision, boosting billable hours, improving realisation rates, and driving firm-wide performance.
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