About Glaisyers: A legal firm proud to be different

Glaisyers are celebrating their 50th year of trading as a commercial law firm this year and Sean (Projects and business solutions manager) said, ‘through the help of OneAdvanced, we have been able to achieve our founding partners vision of being a firm that encourages diversity, removes the red tape and strives to have the best working environment we can for our people. As a result of achieving this, we now have a group of colleagues that genuinely care about our firm, and that makes me extremely proud.

The ‘people first’ firm has a female representation of almost a 70%/30% across 3 sites with a number of phenomenal women in partnership roles.

We need software that streamlines processes, saves us time and supports us to serve our customers

The day-to-day running of a legal firm requires a high-level visibility of data and since onboarding OneAdvanced, the firm have been able to create a standardised set of processes which has allowed the firm to benchmark, review and continually 
raise the bar.

Sean also said that 'We have ensured that we have the right platform that gives us that, and enables colleagues within Glaisyers to view data consistently and concisely and at the right time and that’s consistent across the OneAdvanced technology landscape. Now we’re not spending unnecessary time doing arduous tiring system activities and we have more time to engage with our clients and be the trusted partner that we are and need to be.'

A valued partnership

Here at OneAdvanced, one of our key strategic values is ‘human first’, we listen, empathise and act on customer feedback. Glaisyers have been a customer for a number of years and over that time, were proud to say we delivered, Sean said, ‘The relationship we have with OneAdvanced, has been, and continues to 
be incredible. We feel listened to when we talk about the headwinds and challenges of running a legal firm and I’m always looking forward to hearing from Lisa (OneAdvanced Account Director for Glaisyers) about the plans and future products/services we can take advantage of.

We’ve shared a number of ideas that would improve the product offering to your development team, you’ve listened and now those ideas are real life and in the software that we use every day, that is fantastic.'

First class support and legal expertise at your fingertips

The OneAdvanced customer portal and comprehensive self-help materials are backed by a highly regarded support team with deep understanding of the legal sector. A real plus for any law firm, as most (like Glaisyers) can rely on such 
support in the day-to-day running of their practice. Sean said, ‘we don’t have a traditional IT team here, the support function of OneAdvanced is vital, we rely 
on OneAdvanced navigating us through any questions or issues that we might experience, whatever they may be.'Our team also follow development paths aligned with areas of specialism, holding relevant skills and/or certification, for example AAT, ILFM and SOLAS accreditation within our Legal Accounts support team for instance.' Sean continues, 'We have a genuine two-way-street relationship with OneAdvanced and having professionals with specific legal experience is invaluable, the staff there are knowledgeable, authentic, friendly and empathetic, people that I can call and have a chat with and I know I’ll get a response from them that will help. When it comes to standards and expectations, they’ve most certainly been met.'

Growth enabler

Having the correct software in your business is a key enabler to growth, you can retain high-quality staff. If you have the right staff with the right experience, doing the right tasks at the right time, it creates an environment to ensure colleagues can flourish, and having that visible centrally, in a system makes it measurable.

'OneAdvanced has helped us grow by being there at our most challenge times during our transition from our ‘old world’ to present day. Your technology has given us a platform that allows us to be agnostic to growth, we have a tailored reporting suite allowing us to manage our firm correctly.'