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How to choose the right Practice and Case Management System (PCMS) provider for your firm
Blog //04-11-2021

How to choose the right Practice and Case Management System (PCMS) provider for your firm

by Doug Hargrove, SVP - Legal, Professional Services, Distribution, Logistics, Manufacturing

We dedicate a lot of our time working with law firms to understand what is important for them when choosing technologies in order to meet their current business needs and to also underpin their practices well into the future. Last month, we discussed why law firms are accelerating their journey to digitisation. Now, we’d like to explain how taking time to gain a solid understanding of what your firm needs can help you choose a supplier with the proven capacity to support you on your own digital journey.

Choosing the right supplier is critical, but it can feel like crossing a technology minefield. For this reason, considering a supplier who will also act as a business partner can be beneficial. Over time, partner providers develop a very strong understanding of your longer-term business needs, goals and strategies and they’ll continue developing products to help you achieve them. It’s a low-risk way to future proof your firm.

The financial and operational issues that have arisen from the 2020 pandemic have highlighted how important it is to be prepared for unexpected events. While none of us are able to predict what may happen in the future, a partner provider will be looking out for your best interests and will constantly scan the horizon to measure, and prepare for, any headwinds. It is vital now, more than ever, to look for a partner who can support your business and who has continued investment in their products.

Can they see the bigger picture? We only need to look at how rapidly legal technology has advanced in the last five years to see how important it is to understand, and invest in a solution with, a solid product roadmap. This is about more than just core functionality - AI and business intelligence may seem like futuristic concepts but in reality, they are already being embraced by law firms. Ask about your supplier’s strategy to see if it matches your own business strategy and objectives.

Finally, another element to consider is peer opinion and whether your chosen supplier has a product community. User Groups are a great way for users to share ideas, network and learn from each other. It’s also worth asking current users about how engaged a supplier is with customer feedback. Choosing a supplier who values their customer’s opinions is smart and will be a significant benefit in the long term.


At Advanced, we listen to what our customers say. Our partnership with them helps us plan future developments for our practice and case management solutions. We invite you to watch our recent webinar which outlined the steps you can take to determine your law firm’s requirements when choosing a PCMS. Please click the link to sign up on-demand here.




Legal Legal Practice Management Blog
Doug Hargrove

Doug Hargrove


SVP - Legal, Professional Services, Distribution, Logistics, Manufacturing

Doug joined OneAdvanced in 2013 via an acquisition, and brings over 25 years of senior management experience in software companies in the UK and globally.

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