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5 IT Trends in Housing Associations: Statistics and Insights for 2023

5 IT Trends in Housing Associations: Statistics and Insights for 2023

by OneAdvanced PR, Author

Technology is playing an increasingly important role in the day-to-day operations of housing associations in the UK. As these organisations continue to adopt new tools and technologies, it's important to stay up-to-date on the latest trends in order to maximise their benefits and minimise their risks. Here are five key IT trends that are shaping the housing association industry today:

1. Cloud Computing
According to a survey by the National Housing Federation, 71% of housing associations in the UK are using cloud-based software for at least some of their operations. This trend is driven by the many benefits of cloud computing, including cost savings, scalability, and accessibility. By storing data and running applications in the cloud, housing associations can streamline their operations and provide better services to their tenants. Housing associations may experience fluctuations in demand for their services, such as when they undertake a new project or acquire new properties. Cloud computing allows housing associations to scale up or down their IT infrastructure as needed, providing greater flexibility and cost-effectiveness.

2. Cybersecurity
As housing associations increasingly rely on technology, cybersecurity has become a major concern. In a survey of UK housing associations, 78% of respondents said that they had experienced a cyber incident in the past 12 months, with phishing emails being the most common type of attack. To mitigate these risks, housing associations must implement strong cybersecurity measures, such as employee training, email filters, and endpoint protection solutions.

3. Mobile Technology
Mobile technology is becoming an essential tool for housing association staff. According to a survey by the Chartered Institute of Housing, 92% of housing association staff now use smartphones as part of their work, and 68% use tablets. This trend is driven by the many benefits of mobile technology, including increased productivity, real-time communication, and access to information from anywhere.

4. Artificial Intelligence and Automation
Automation technology is becoming increasingly common in the housing association industry. According to a report by Housing Technology, 44% of housing associations in the UK are currently using automation technology, and 35% plan to invest in AI and machine learning in the near future. By automating routine tasks and using AI to analyse data, housing associations can improve efficiency, reduce costs, and provide better services to their tenants.

5. Data Analytics
Data analytics is becoming an increasingly important tool for housing associations. A survey by the National Housing Federation found that 82% of housing associations in the UK now collect and analyse data on their properties and tenants. By using data analytics tools, housing associations can gain valuable insights into their operations and make more informed decisions.


In conclusion, the housing association industry is rapidly evolving, driven by new technologies and changing demands from tenants. By staying up-to-date on the latest IT trends and implementing best practices, housing associations can maximise the benefits of technology while minimising the risks.

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