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Job Management

Mobile Workforce Management

Gain visibility, streamline processes and empower operatives to manage their field work more effectively with Job Management. The software ensures that information flows seamlessly between office-based teams and field workers, delivering a more effective service.

Field service professional assessing work environment)

Key features:

  • Process Automation

  • Work Allocation

  • Data Capture

  • Real-Time Activity

  • Worker Location Visibility

  • Updates & Information

  • Enable follow-up jobs

A rich, diverse customer base

Clearwater logo

Why choose Job Management

Workforce Visibility
Understand the location of each worker, and their activity, see information on tasks completed during the day along with the real-time status of current tasks.
Empower Field Workers
Provide remote workers with all the information they need to perform jobs, whether that’s customer-related data, service history or access to online knowledge bases.
Streamline Processes
Eradicate paper from the field and digitise documentation. Be confident that information collected is automatically posted into the relevant systems and necessary follow-up actions are triggered.

Why work with Advanced?

We have deep sector knowledge baked into our products
Our team has developed this sector-leading software from the ground up
More than a product, we're about building lasting bonds based on trust

Real time updates help us to make instant decisions around progressing jobs, creating follow up appointments, and ordering spare parts.

Calum Morrison, Head of O & M Business Systems, Anesco
Field of solar panels with Anesco logo overlay

Features and benefits

Track Worker Locations

Track the location of each of your field-based operatives to support lone worker safety. Identify and apply operational improvements such as responding to emergency callouts.

Benefits of this feature
  • Enhance your worker safety with Lone Worker alerts
  • Improved location visibility helps make better planning decisions
  • Operational support teams can better understand the outputs of the worker and help improve their outcomes

Respond to Customer Needs

Job Management gives managers real-time visibility over project progress along with live updates on individual jobs, enabling them to respond quickly to customer needs.

Benefits of this feature
  • Faster data results in faster reactions which will increase customer satisfaction
  • Accurate data results in better decisions which will help in cost management and reduction
  • Support staff can drive better outcomes with field workers by being better informed of their needs

Real-Time Activity

Our solution enables your field workers to accept work, provide status updates on progress and complete tasks in real-time rather than having to return to head office to report.

Benefits of this feature
  • Less time travelling and more time working means better delivery outcomes
  • Workers are empowered to self-manage and Managers are empowered to drive quality and performance
  • Mobile updates result in less back-office activity and less paperwork

Offline Functionality

This ensures that field-based work and our software’s support can continue even when the worker or job is out of network range.

Benefits of this feature
  • Workers can always know what their next task is, regardless of connectivity
  • Updates and Information to tasks can be made in real time and updated back to the office when online
  • No time or data loss due to poor network coverage

Automatically Allocate Work

Combined with our Resource Scheduling solution you can automatically allocate work. This ensures that even if jobs are reallocated during the day, everyone knows what they should be doing.

Benefits of this feature
  • Dynamic scheduling with mobile updates reduces your paperwork and increases your output
  • Flexible resources mean you can react to emergencies and changes quickly

Define and Automate Processes

Two-way data updates ensure that all workers have the same details of the tasks at hand and can use that to respond at pace.

Benefits of this feature
  • No more double handling data updates in your back office
  • Keep your resources informed and up to date with changes as they happen
  • Reduce your paperwork and action events in Real Time

Enable Follow-up Jobs in the Field

Enable your workers to make follow-up appointments in the field while with a customer, instead of the customer having to phone a contact centre, making life easier for you and your customers.

Benefits of this feature
  • Improve customer satisfaction by creating and agreeing the follow on at the point of contact
  • Reduce follow up calls by keeping your customer fully informed
  • Increase access rates by bringing them along on the journey

Mobile HR and Health & Safety

Empower workers who don’t spend much time in the office by giving them the ability to undertake processes such as vehicle inspection forms, timesheets and setting lone worker safety alarms.

Benefits of this feature
  • Less office time means more Field time for your workers
  • Health and Safety monitoring and support at everyone’s fingertips
  • Protect your Lone Workers with confidence

Allow Access to Online Data

Provide field-based workers with relevant information about each job including asset history, technical documents, customer service history and training manuals.

Benefits of this feature
  • No more manual data delivery for your field workers
  • Keep your resources informed and up to date with changes as they happen
  • Reduce your paperwork and keep ahead of the task at hand

Let us help you choose

Have a question?

Speak to our Job Management consultants for personalised advice and recommendations.

CALL US ON:

0330 191 3730

OR WE CAN CALL YOU:

LIVE CHAT WITH US

Ask us your questions and get tailored content to help you.

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FAQs

  • What is Mobile Workforce Management?

    Mobile Workforce Management is the link between office-based and field-based employees. While office-based workers will be scheduling, monitoring and tracking, field-based operatives will be interacting with mobile devices to see their appointment times and job specifics such as skills and equipment. Job Management spans the full lifecycle of field-based activity from allocation to completion, streamlining processes and empowering your field-based workforce.

  • What are the benefits of a Mobile Workforce Management Software?

    Implementing a Mobile Workforce Management solution enables better connectivity between office and field teams by offering real-time visibility. This includes worker location, live updates and operational improvements such as responding to emergency callouts. Recently field-based teams have been under serious pressure to complete emergency work safely and in line with Government guidance. A Mobile Workforce Management solution empowers them to follow up jobs in the field, gives workers relevant information about each job and protects lone workers through a panic button.

  • How am I able to manage my teams effectively through Workforce Mobilisation?

    Within our Mobile Workforce Management solution, Job Management, you can streamline processes to significantly drive productivity improvements and deliver a more effective service. The software ensures that information flows seamlessly between office-based teams and field workers, and that managers gain real-time visibility. Job Management spans the full lifecycle of field-based activity from allocation to completion.

  • What key features are included in Workforce Mobilisation?
    1. Empower workers by providing them with all of the information they need to perform the required task and other features such as photograph capture, job signatures and lone worker protection.
    2. Eradicate paper from the field and ensure that jobs are sent to the workers each morning. Information collected in the field is automatically posted into the relevant systems and necessary follow-up actions are triggered.
    3. Understand the location of each field-based worker, their activity, tasks completed so far and the real-time status of current tasks.
    4. Flexible and configurable to work across any industry.
    5. Integrates to Advanced's  Resource Scheduling and Works Management solutions.
  • How much does Job Management cost?

    Our pricing is calculated by looking at the number of field-based operatives on a user per license basis.

Got a question? Need more info? Just ask

Have a question?

Speak to our Job Management consultants for personalised advice and recommendations.

CALL US ON:

0330 191 3730

OR WE CAN CALL YOU:

LIVE CHAT WITH US

Ask us your questions and get tailored content to help you.

Email us

Receive more information about our software and how it can support your business.