Docman RMS

The referral process is complex. Our clinical workflow management system helps you keep it simple.

We are the first provider to achieve direct integration with the e-Referral Service (e-RS). This direct integration enables the entire referral process to be digitised.

Woman in white t-shirt on laptop looking out window using our solution

How can it help you?

Our solution is accessed entirely through a web browser, providing complete secure access to clinical documents and structured data from anywhere – at any time – through any device. This is extremely convenient for a clinician and provides access to information when and where it is needed.

Clinical letters may arrive into the organisation as a hard copy document, email, Choose and Book or by fax, adding to the complexity of managing the referral process. Docman RMS helps ensure no paper is mislaid, improves ease-of-access to information, and helps streamline processes to better align to the ways professionals work.


Save hours of administration time

A one-click philosophy that works for clinicians and administrators.

Live status and audit trail

Track all incoming documents, patient and non-patient related and have full auditability and governance.

Reduce time spent managing documents

Save costly processing and communication time while supporting referral to treatment targets

Key Features

Our solution provides you with a central repository for electronic copies of all referrals, regardless of their source, leading to a reduction in time spent tracking letters/managing queries.

The flexible and configurable workflow tool streamlines the approach for managing urgent referrals and also provides ease of access to information when responding to patient queries.

Direct e-RS integration

Direct e-RS integration

Regardless of how the referral is received, Docman RMS can collect directly from email, fax and scanning devices. The integration means that referral and clinical information will be pulled into Docman to present the consultant with a clinical summary sheet and all supporting information digitally in one place.

Supporting referral to treatment targets

Supporting referral to treatment targets

A central inbox provides real-time access, and within minutes of a referral being received, a clinician or group can triage the referral and make comments and annotations before workflowing to a colleague. The entire process is audited by user, date and time.

Triage referrals by automating processes

Triage referrals by automating processes

The practise of printing out electronic referrals is wide-spread across hospitals in England which presents clinical risk and significant administrative costs. From 1st October 2018 NHS Trusts will only take first-appointment referrals from GPs electronically. With our RMS solution, staff can quickly triage referrals by automating processes, and clinicians no longer have to log in directly to e-RS with the newly published e-RS APIs.

 Find out what makes us different

"Docman RMS provides the platform for a slicker, intuitive system to solve our problems and improve our process. The benefits of a streamlined system are compelling."
Mohammed Ajaz, ICT Project Manager, The Royal Wolverhampton NHS Trust

We really are focused on you