ALB AND P4W
In a constantly shifting environment, the pressure on law firms to boost productivity, performance and profits is immense. We can help.
Every day, more than 1300 law firms depend on our two market-leading PCMS solutions, ALB and P4W, to ease the strain. They offer firms of every size, across all practice areas, an efficient platform that provides the specialist functionality they can depend on.
CHALLENGES
Welcome to the 2020s, where change management tops every agenda as firms try to keep pace with events. No one can predict, or plan for, the next normal with any amount of certainty.
With significant numbers of people now working remotely and courts holding virtual hearings, the ‘nice to have’ digital technologies have converted into ‘must haves’, almost overnight.
Client behaviour is also changing. Consumers who use digital tools every day simply assume solicitors will offer websites, online communication channels and real-time updates, 24/7.
Like any business, law firms need to increase revenue in order to thrive. But they’re faced with a multitude of issues, including increasing competition and the expectation of set fees.
All fee earners face ongoing pressure to do more, in less time. To hit targets efficiently, they need to decrease the burden of administration so they can focus on billable tasks.
Data underpins your business but it can pose both compliance and security risks. Enforcing best data practice across multiple processes and locations is time consuming and difficult.
FEATURES & BENEFITS
The vast number of technologies available to law firms can make finding the right solution a challenge. Our comprehensive PCMS packages manage all key processes, maximising efficiency and supporting growth, from one easy-to-use, integrated platform.
A smooth experienceOur user-friendly systems provide integrations with Microsoft applications like Office and Outlook. Their intuitive interface and navigation offer users fast adoption and ease-of-use.
Single databaseA single, integrated database requires key information to be entered one time only, delivering the benefits of less administration, saved time, accurate records and compliance.
Co-ordinated accountsOur legal accounts structure seamlessly integrates with case management functions to allow efficient matter progression, from client onboarding through to billing and payment.
Flexible time captureEnsure billable hours aren’t missed with our time recording processes. There’s a selection of mobile, silent, system-prompted or user-driven time recording features available.
Digital documentsUsers can work in a digital format that ensures all document versions are securely stored in one accessible location, aiding case and client management and collaboration.
Management ReportsOur dashboard report screens ensure critical business knowledge is always available to provide useful insights into the progression of your firm.
Good communication is key to fast progression and completion of matters. We provide the digital channels you need to allow the secure, smooth sharing of information between fee earners, support staff, clients and all relevant third parties.
Online quotesAllow prospective clients to obtain online quotes 24/7 and automatically push these into your PCMS. There’s no need to re-key data, ensuring accuracy and time savings.
Centralised document accessShare relevant documentation with clients and third parties from one protected location. Removing the need to send sensitive documents by email increases security and compliance.
Easy matter trackingClients and third parties can have 24/7 access to case progression and important updates online. They’ll appreciate improved communication and you’ll spend less time answering queries.
Keep clients informedNotify clients automatically when an issue needs their attention. This keeps them fully aware of case progression and they can respond quickly to actions they need to complete.
Cloud securityAll of our client-facing solutions are built using the latest technologies, with full penetration testing and hosted in AWS. This removes the need for local installations.
User forumsOur user groups and product roadshows support firms who want to get the very best from their system. These events enhance user communication and give firms the opportunity to collaborate.
Our PCMS platforms are the perfect solution for streamlining business processes and maximising billing potential. More efficient case management enhances both performance and client service, while reducing the risk of human error by automating tasks.
Integrated servicesEnsure fee earner time isn’t wasted on admin tasks with inbuilt integrations that include postcode look-ups, AML checking, court bundle creation and form submissions and scanning.
Efficient workflowsWhether you specialise in legal aid, conveyancing, probate, personal injury or family law, our PCMS productivity modules will assist your fee earners in working faster and smarter.
Shared workloadsCreating automated processes allows the confident use of less skilled staff. From lighter touch agendas to bespoke workflows, our systems can be configured to meet your firm’s needs.
Document efficiencyTo ensure compliance and greater efficiency, documents and precedents can be set up centrally to allow fast access and easy revision for users across your firm.
Quicker billingBy providing rolled up client-level billing and built-in authorisations, our full draft billing capabilities speed up the bill-to-cash process and reduce account administration time.
Key integrationsOur strong partnerships with other leading suppliers of legal technology ensure we can continue to offer some of the most versatile and innovative work solutions on the market today.
Your firm can use our PCMS solutions to enable efficient remote working. They provide optimised features that were specifically developed to make everyday tasks like recording, diary appointments and client information updates easy from any location.
Any device, any timeOur secure, browser-driven mobile applications work on any web-enabled device (mobile, tablet or laptop) allowing fee earners to work from home, the office or while on the move.
Mobile time recordingRecord time on the go – there’s no longer any need to be at your desk. Our time capture applications allow fee earners to record more time and complete the billing cycle quickly.
Immediate client dataAssist relationship management with convenient 24/7 access to client records, associated matters and contact details, including addresses and telephone numbers.
Matters on the moveYou’ll have access to matter information wherever you are. Includes associated contacts, appointments, time records, notes, disbursements and a financial overview of matters.
Task managementEasily manage your daily tasks including key dates, limitation dates and standard matter tasks. When a function is completed, our applications also encourage time capture.
Consolidated diaryChoose to view diary appointments in monthly, weekly or daily views. You can add, and view, key appointment information and directly time record against all completed appointments.
In an age where compliance requirements are increasing, we can help reduce the burden. We offer full compliance with required so you can place your focus on the legal issues and let us handle your risk management.
Making tax digitalFirms can easily complete 9-box or transactional-level VAT returns. Our integration with the Business Tax Portal takes the data from your PCMS and provides a compliant submission to HMRC.
Compliant accounts package Our accounts packages are approved by the SRA. Our expertise in both the legal and accountancy markets ensures compliance with any legislative changes.
Digital shredderManage General Data Protection Regulation (GDPR) compliance by minimising the amount of archived data you hold electronically when you no longer have a legitimate business reason to hold it.
Full text searchA full text search facility ensures users can quickly locate the documents they need to respond to subject access requests in a time efficient way.
Safeguard marketingOur marketing modules supply 128-bit AES encryption on all URLs. They also control the functions a user has access to and ensure compliance with GDPR regulations.
Secure Cloud hostingWe offer a UK-based, fully managed, hosting service providing a secure, high performance and comprehensive Cloud environment for your PCMS.
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Law firms are well-placed to generate information-rich, relevant content that clients and prospects will want to receive through emails, newsletters or thought leadership pieces. Our PCMS e-marketing platforms can help you achieve this, and more.
Up-to-date dataClean data is relevant data. Our clean-up tools identify duplicated information and merge multiple records into one accurate file to offer ease-of use and GDPR compliance.
Managed complianceA centralised contact and client database reduces data protection risks by ensuring the correct marketing opt-ins and methods of consent are recorded and maintained.
Targeted messagingYour PCMS data offers a wealth of information that can be used to segment all contacts according to their preferences. This ensures your messages remain relevant to each recipient.
Understand what worksIntuitive, business source tracking monitors all fee earner referrals and measures campaign success by allowing you to see where new clients or matters are coming from.
Repeat successFull visibility of all marketing spend and activities allows you to review your return on investment and enables you to plan efficiently for future marketing campaigns.
Build lasting relationshipsWhen your clients and prospects get the right message, delivered in an engaging way, they are much more likely to trust, and turn to, your firm whenever they require legal services.
by Doug Hargrove, Managing Director - Legal and Education
