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Helping our everyday heroes

Supporting GP practices for over 20 years

Many GPs struggle with outdated processes – reducing time with patients and impacting their ability to hit targets and maintain CQC ratings. Our Cloud-based software manages clinical correspondence and provides secure access to documents. Clinical decision support software enables clinical and non-clinical staff to provide a safe and effective triage service.

Software you can depend on

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Market Challenges


Slow processes and long delays

GPs want to reduce appointment waiting times, while maintaining high levels of service. However, GPs tend to spend more time dealing with outdated processes, meaning there is less time to do what they do best.


Poor visibility

Paper processes and legacy systems mean GPs don’t always have the most up-to-date information available to them, impacting the ability to deliver the most appropriate levels of care.


Lack of auditability

Some of the current processes that GPs have in place make it increasingly difficult to track and monitor all aspects of a service.   


Increasing performance targets

Performance of the NHS is now monitored more than ever. Targets are scrutinised – and failure to deliver can result in a loss of funding. Services need to perform, but with less funding support available, this is increasingly challenging.




“Saving time and increasing efficiency with delegation of clinical admin work from GPs and nursing teams to clinical admins and reception staff. Clinical governance systems have improved, summarising and coding of medical records turnaround has reduced from six weeks to one week and our clinical correspondence is now actioned twice daily.”

Tracey Dell, Practice Manager

Read case study

"We have used Odyssey for three years to drive better patient care in out-of-hours services for GP practices, and felt reassured to extend our use of the system to underpin our Healthline service. Odyssey ensures we deliver safe, effective clinical advice and connect patients with the most appropriate care."

Andrew Slater, CEO

  • Plane Trees Group
  • Homecare Medical LTD

Additional insights to help you transform


  • The changing dynamic of primary care

    An outlook from Ric Thompson as to how primary care has changed – and is changing – in line with the NHS 10 Year Plan.

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  • NICE Accreditation

    The National Institute for Health and Care Excellence (NICE) has recognised Advanced for demonstrating high standards in producing healthcare guidance.

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  • West Midlands trial virtual health assistant app

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  • The Path to 21st Century Healthcare

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News & Opinions

BLOG // 23-05-2024

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