GP Practices

Delivering effective and safe care is a GP’s number one priority.  They want to be able to deliver care to those who need it without the burden of long waiting lists, unnecessary appointments and admin time. But, with population levels increasing and resources decreasing, this is extremely difficult. GPs are expected to provide a top level of care and for more patients, which means GPs need to keep waiting times down to continue to provide care to everyone in the local area.

Market Challenges

Many GPs spend time using outdated processes that do not provide the efficiency they need. This reduces the time they can spend treating patients and providing the best care to their service users, impacting their ability to hit performance based targets and maintain a good CQC (Care Quality Commission) rating.


Slow processes and long delays

GPs want to reduce appointment waiting times, while maintaining high levels of service. However, GPs tend to spend more time dealing with outdated processes, meaning there is less time to do what they do best.


Poor visibility

Paper processes and legacy systems mean GPs don’t always have the most up-to-date information available to them, impacting the ability to deliver the most appropriate levels of care.


Lack of auditability

Some of the current processes that GPs have in place make it increasingly difficult to track and monitor all aspects of a service.   


Increasing performance targets

Performance of the NHS is now monitored more than ever. Targets are scrutinised – and failure to deliver can result in a loss of funding. Services need to perform, but with less funding support available, this is increasingly challenging.




“Saving time and increasing efficiency with delegation of clinical admin work from GPs and nursing teams to clinical admins and reception staff. Clinical governance systems have improved, summarising and coding of medical records turnaround has reduced from six weeks to one week and our clinical correspondence is now actioned twice daily.”

Tracey Dell, Practice Manager

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"We have used Odyssey for three years to drive better patient care in out-of-hours services for GP practices, and felt reassured to extend our use of the system to underpin our Healthline service. Odyssey ensures we deliver safe, effective clinical advice and connect patients with the most appropriate care."

Andrew Slater, CEO

Additional insights to help you transform


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News & Opinions

PRESS // 12-11-2019

Advanced acquires Cloud-based software provider: CareWorks

by Gordon Wilson, Chief Executive Officer, Advanced

Advanced acquires Cloud-based software provider: CareWorks

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