Resource Scheduling Software

Intelligent appointments

DRS analyses the schedule in order to present you with the most cost-effective appointments to offer your customer at their first point of contact.

Smarter Working

Optimise appointment offerings based on what is important to your business.

Reduce your down time and increase your availability.

Provide better customer support with customisable appointment windows.

Defined Resources

Define your human resources by different dimensions — such as skills, accreditations and languages spoken — or classify non-human resources with the same flexibility — such as size, rating or location

Resource Management

Get the right resource, to the right task, every time.

Share resources over your business to increase efficiency.

Allocate your non-human resources without user intervention.

Clever Schedule

DRS constantly takes multiple tasks, locations and operatives into consideration to determine the best way to distribute work across your team.

Perceptive Planning

Constant optimisation means you always have the best resource scheduling management.

Less travel and more appointments better support your customers and business.

Accurate optimisation leads to less delivery failure and improved customer experiences.

Smart Travel

Develop accurate journey planning with real-life, street-level mapping.

Optimised Movement

Travel less, achieve more.

Improve your Eco footprint by travelling more efficiently.

Allow your resources to deliver more for your business and customers.

Real-Time Focus

Tracking the progress of tasks in real-time against your work schedule is enhanced when integrated with Advanced’s mobile working application, Job Manager.

Manage Progress

Know where your resources are and what they are delivering whenever you need it.

Plan around delays and over-runs before they become a problem.

Support your customers with accurate and up to date timings.

Emergency Focus

No longer is there the need to keep buffer slots — with DRS, emergencies are dynamically allocated across the whole field workforce.

Manage Availability

Know there will be time available for high priority tasks when you need it.

Set your own priorities and time slots to ensure your business and customers are supported.

Identify exceptions with a button click to keep on top of things that matter.

Exception Focus

When DRS detects a problem, such as a job overrunning or a no-access visit, the plan is dynamically rescheduled and work is reallocated to ensure that every job is completed in the most efficient way.

Manage Problems

Know a problem can be resolved with limited user interaction by relying on the dynamic scheduling power.

Keep your workday flowing by efficiently reallocating work when problems arise.

Complete tasks first time by maintaining flexibility during your working day.

Automated Workflow

Complete repetive, mundane or even bulk tasks with simple to configure Workflow Processes that take the effort out of your hands.

Powerful Actions

Schedule and Reschedule tasks based on your rules.

Bulk updates to data fields.

Create follow ons appointments on demand.

Automated Communications

Send text messages to your customers and resources from directly within DRS. Combine this with the Services Workflow for a range of automated notifications.

Poweful Results

Increase your access rates using automatic message delivery based on your rules.

Provide accurate information with customisable message templates.

Reach out en-masse to provide alerts, updates and critical information.

Operative On Way

A real-time messaging and mapping service which alerts customers when their operative expects to arrive at their premises and allows them to follow their progress on a map.

Real-Time Communication

Provides two-way communication in real-time between the operative and customer.

Reduce no access rates and costly missed appointments.

Increase customer satisfaction by keeping them up to date.

Cyclical Servicing

An optional add-on module which allows you to bulk appoint, large batches of pre-planned visits.

Cyclical Work Programmes

Automate the process of scheduling recurring appointments.

Eliminate the need to schedule jobs individually and manually.

Manage cyclical servicing and maintenance work by postcode.

Batch Programmes

Efficiently appoint large numbers of tasks based on your rules.

Remove the manual effort in planning large scale works.

Project Management

Resources can be managed individually or as part of designated teams.

Visibility across all teams reduces requirement for sub-contractors by easily matching capacity to workload.

Understand bottlenecks on specific projects with full visibility from various standpoints.

Ability to monitor medium-term capacity by loading all known work and assessing impact.

Integrated Mapping

Live mapping allows you to visualise routes, locate resources and the emerging day. Couple with Advanced's Operative On Way, it creates a powerful tool to show real-time resource distribution.

Spot it, Drop it, Lock it

Pins and Permanement Markers; pin anything on the map to help you visualise the emerging day.

Route visualisation improves decision making and scheduling choices.

Take the guess work out of Manual Scheduling by visualising where your other commitments are.