A disenfranchised workforce: The distorted reality threatening business

Why are desk-free workers disenfranchised?

Frontline teams are the lifeblood of your business - but they’re feeling overlooked, under-equipped, and unheard. While senior leaders and managers believe things are working well, the reality for desk-free workers paints a very different picture. Hear what 500 desk-free workers and 304 managers & executive leaders across retail, manufacturing, logistics, passenger transport, and business services had to say.

In this report, you'll gain first-hand insights from frontline workers to reshape your workforce management strategy and improve employee and customer outcomes. In particular, you'll learn:

• Where the perception of leaders diverges from reality on key issues like pay, progression, and recognition
• How burnout and communication gaps are fuelling disengagement among the desk-free workforce
• Why desk-free teams feel unsupported by the digital tools and systems their organisation has in place
• The key challenges middle-managers are currently struggling with and why they feel like the bottleneck
• Practical steps and insights leaders can use to reconnect and rebuild workforce trust