Patient Case Status
Your clinicians are calling patients whose issue was resolved hours ago
A new solution for Clinical Case Management, Adastra. When patients join your callback queue and hear nothing, they ring back, go to A&E, or resolve it themselves while your clinician preps the call. Patient Case Status gives real-time visibility and a way to act, so the right patients get called.
So what does it actually do?
Give patients visibility, cut the avoidable repeat calls
Around 10% of secondary inbound enquiries are patients checking whether they're still in the queue. Patient Case Status sends a secure SMS link the moment someone enters the callback queue, showing them their status and what to expect next. When patients can see they haven't been forgotten, they stop calling in to check.
Let patients act, not just wait
Patients can cancel their callback if they've resolved their symptoms themselves, flag that they're feeling worse which escalates their case automatically, or where the option is available through your organisation, request a video consultation instead. You're working through a list blind right now - this gives you a queue you can actually see and manage in real time.
A new paid solution, ready to switch on
No new platform, no lengthy implementation. Patient Case Status is a new solution for Clinical Case Management, Adastra, with text and actions configured by your team to fit how your service runs. Book a demo, get a quote, get switched on.
Up to 20% of patients self-resolve before their callback. With Patient Case Status, your clinicians know before they call.
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