About The Middlewood Partnership:

The Middlewood Partnership comprises 14 GP Partners who collaborated from four local practices to form a single GP Practice Partnership. With circa 160 staff across a variety of roles, the Partnership provides safe, responsive care to more than 34,000 patients in Bollington, Disley and Poynton. Their services are offered from four practice bases, which ensures care is accessible and rooted in the community.

What sets Middlewood apart is its structure as a single Primary Care Network. By working closely with community, mental health, social care, pharmacy, hospital and voluntary services, it provides proactive, personalised and integrated care. This collaborative model makes Middlewood a unique organisation, both for its patients and its people.

Plan, respond, and scale faster

The Middlewood Partnership has introduced a strategy they call “continuity of care” to give patients the opportunity to see their usual GP wherever possible and appropriate to do so. Online GP Consultation and Triage (Patchs), from OneAdvanced supports them to do this.  

Online GP Consultation and Triage enables patient requests to be directed to the most appropriate clinician, so individuals are booked with their usual GP whenever clinically appropriate. This approach strengthens relationships, improves safety, and ensures patients receive care from someone who knows their history.  

This solution also helps Middlewood manage the flow and type of requests coming in. Serious or urgent cases are prioritised quickly, while ongoing, routine care remains visible and well-coordinated. Combined with an upgraded phone system that tracks calls and wait times, the practice can respond faster, plan resources more effectively, and deliver relationship-based care at scale. 

"Online GP Consultation and Triage helps us handle patient requests more efficiently and effectively, allowing us to focus our time addressing the patient’s needs while also maintaining high-quality care.”  - Lewis Hudson, Digital Transformation Lead 

‘We can now spend more time with patients’ 

To streamline document management and improve efficiency, Middlewood adopted OneAdvanced’s GP Workflow Assistant (Docman AI). The tool rapidly summarises lengthy documents, enabling clinicians to grasp the key information in seconds rather than scanning multiple pages. 

The impact has been immediate. GPs can now process documents quicker, freeing up time for urgent actions and clinical decision-making. Staff confidence has grown as the system consistently delivers accurate summaries, ensuring high-quality information is recorded and acted upon. 

Implementation was seamless, with OneAdvanced staff and clear user guides supporting adoption across the practice. Beyond time savings, the GP Workflow Assistant has helped Middlewood refine coding processes, reduce backlog, and strengthen patient safety. Middlewood strongly recommends the solution for its ability to save clinician time, enhance data quality, and optimise workflows. 

“Our GP’s love how much time it saves them. Thanks to GP Workflow Assistant they are able to review and action large documents quickly and efficiently – Freeing up time to focus on the patient .”