Turning workforce data into better resourcing decisions at Law Officers of the Crown

The challenge

Unlike commercial law firms, the Law Officers are not focused on billable hours or revenue generation. Instead, their priority is ensuring resources are allocated effectively so legal services can continue to be delivered efficiently and sustainably. 

As demands on public services continue to grow, leaders needed reliable information to understand how resources were being used and where additional capacity might be required. 

The Law Officers wanted a clearer picture of workload distribution, resource utilisation and operational pressures, enabling workforce planning decisions to be supported by evidence rather than assumptions. 

As one representative explained: 

"We needed to see what people are working on and how busy they are, and we've certainly achieved that goal." 

What made the difference

Time Capture provided the visibility and reporting capabilities needed to support more effective resource management while remaining straightforward for both users and administrators. 

Several factors contributed to the success of the project: 

• Greater visibility of workloads and activity levels across teams 
• Objective workforce data to support recruitment and resource planning 
• An intuitive user experience that encouraged strong user adoption 
• Simplified administration of licences, permissions and system settings 
• Smooth integration with iManage, a platform that sits at the heart of daily operations 

The implementation experience also stood out as a key success factor. A structured and collaborative approach ensured the project remained on schedule while minimising demands on internal IT resources. 

The Law Officers described the deployment as: 

"One of the best implementations we've ever had." 

 

What changed

The introduction of Time Capture has given the Law Officers a stronger foundation for workforce planning and operational management. 

More informed workforce planning 

Managers can now use objective data to support recruitment requests and workforce planning discussions, helping ensure resources are allocated where they are needed most. 

Improved visibility 

The Law Officers now have greater insight into workloads and team capacity, enabling leaders to make more informed operational decisions. 

Simplified administration 

Managing users, permissions and settings is straightforward, reducing administrative effort and making it easier to onboard new users. 

Strong user adoption 

The intuitive interface has enabled employees with varying levels of technical confidence to use the system effectively, helping create a consistent approach to time recording across the service.