By embedding AI-driven technologies and integrating platforms, data, and customer journeys, ArvatoConnect enables organisations to operate with clarity, consistency, and measurable impact .

Since 2021, they have partnered with OneAdvanced to migrate from legacy systems to a unified Time and Attendance (T&A), HR, and Payroll ecosystem. We recently sat down with Rab Singhania, Director of Data & Analytics, and Jessica Brook, HCM Systems Data Analyst, to discuss how this digital transformation has moved the needle from manual repetition to automated empowerment.

From manual to digital autonomy

Before 2021, ArvatoConnect faced a common industry challenge: separate systems and manual processes; which coupled with employees working varied shifts across multiple client accounts, made workforce management quite complex. "Our previous system had limitations”, Rab explains. "We had a lot of manual processes with various sources rather than one system to track everything. The key driver for us was to record people clocking in and out accurately, so we can join this up with payroll”.

By implementing the OneAdvanced suite, they moved to a centralised platform. This wasn't just a technical upgrade; it was a cultural shift towards transparency. Managers can now approve overtime and track holiday balances in real-time, while the data flows automatically from the clock-in gate to the payslip.

Empowering the desk-free workforce

For Jessica, who "lives and breathes" the systems for eight hours a day, the biggest win has been employee self-service. In a contact centre environment, giving agents visibility over their own data is a powerful engagement tool.

"We’ve moved to a space where we’ve given employees much more visibility and accessibility”, says Jessica. "If I can see my own data and make sure it looks right, it leads to less complications and confusion further down the line”.

Rab echoes this sentiment, noting that the self-support features allow employees to see exactly how many hours they’ve worked, what has been deducted for absence, and what their take-home pay will look like. This clarity has directly impacted the workplace atmosphere. When asked about the change in employee sentiment since 2021, Jessica notes simply: “There’s a real shift - people feel more confident, and we’re hearing few concerns”.

The power of true agility

One of the standout themes of the ArvatoConnect success story is the ability to treat the software as a platform rather than a static product. Unlike many rigid HR solutions, OneAdvanced allows the team to utilise the applications that are most important right now, giving them the agility required to meet rapidly changing employment laws and client needs.

"The ability to adopt the functionality we need in an agile manner has been massive”, Jessica highlights. "We just implemented flexible working tracking as part of our software suite. The seamless interface and standardised UX across the board make it very easy to navigate even for non-technical users. Many platforms do not tick these boxes".

The cloud-based nature of the systems and automatic updates mean they don’t have to wait for certain cycles to end before they can innovate either. Whether it’s improving workflows across different client accounts or adapting to new regulations, the flexibility is there for the tech stack to evolve.

Tangible impact: Accuracy and integration

While the human element of the software is vital, the business metrics tell an equally compelling story:

• Payroll accuracy: Rab notes that by integrating T&A, HR, and Payroll into a single ecosystem, the business has seen a significant improvement in precision.
• Operational efficiency: The platform now acts as the central system across the ArvatoConnect ecosystem, with data feeding in and out of various other business tools, reducing duplication of effort.
• Scalability: Over the last 12 months, they have successfully rolled out the T&A solution to additional client accounts, moving from zero usage to full adoption seamlessly.

Why the partnership works

At OneAdvanced we champion a ‘Customer for Life’ philosophy, meaning the traditional provider-customer dynamic is replaced with a true partnership. The collaboration between ArvatoConnect and OneAdvanced is built on three pillars:

1. Integration: A seamless flow from clock-in to HR record to payroll ensures one version of the truth.
2. Autonomy: Empowering both managers and employees to self-serve and have control over their own data.
3. Reliability: Replacing manual, more error-prone processes with secure, automated, and HMRC-recognised ones.

As ArvatoConnect continues to transform customer, colleague, and citizen experiences for leading organisations, its technology-driven approach provides the strong foundation needed to support its people, maintain operational precision, and deliver consistent, measurable outcomes at scale.

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