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How to Choose the Right IT Outsourcing Partner for Your Law Firm

14/03/2023 minute read OneAdvanced PR

The legal industry is increasingly turning to IT outsourcing for its technology needs in order to remain competitive and reduce costs. When it comes to IT services, it’s important to choose the right partner who understands your specific needs and can deliver on secure solutions that are reliable. But how do you differentiate between potential partners?

To make sure your organisation has success even when relying on outside help, there are some key steps you should take to find the right IT partner for your firm. In this article we'll explore how by defining clear objectives and looking closely at their capabilities, you can pick out just the right company for your requirements – one with experience delivering custom tailored solutions within budget and that adheres to industry standards. Read ahead as we walk through how to make this process simple and successful.

Define your needs

The process of outsourcing IT tasks should start with an honest assessment of the challenges you are facing and the solutions you require. If you have never outsourced IT before, it is important to spend some time understanding what your organisation needs from an IT service provider and thinking about how this partnership will work.

Consider the scope of work that requires outsourcing, the type of people, culture and expertise needed, as well as any technology or processes that will need to be implemented for a successful outcome. It is useful to look at all possible options and find a service that meets your requirements in terms of cost, quality, delivery and support. By taking these steps to evaluate and define your needs in advance, you can ensure that partnering with an IT service provider is beneficial for everyone involved.

Consider what level of service you want from a provider, for example full IT Outsourcing, 24/7 Support Services, or just help with a specific project or area. You’ll also want to consider any regulatory compliance requirements unique to the legal industry.

Consider experience and expertise

When evaluating potential IT outsourcing partners, it is essential that you make sure your provider has a record of success in providing managed services to other law firms. Ensure they have the right skillset, technical infrastructure and ability to handle any potential challenges.

An IT outsourcing partner with experience in the industry will be better equipped to understand your law firm's unique needs and will have key learnings and advice from previous projects or current customers. Look for an IT outsourcing partner with a proven track record of success in working with law firms and don’t be afraid to ask for customer references. Thorough research into each provider will help your organisation find the one that best fits your needs and budget.

Assess technical capabilities

Assessing the technical capabilities of an MSP is essential for law firms looking to outsource IT services because it allows them to ensure that the provider has the necessary expertise and infrastructure needed for their specific requirements. This includes evaluating factors like the provider's software tools, security measures, response times, monitoring and auditing procedures as well as other features that may be important to their business.

By doing this they can make sure they are partnering with a company that can provide secure solutions within budget while meeting any regulatory compliance requirements. Additionally, assessing technical capabilities helps to reduce risks associated with entrusting sensitive data with an outside partner. With attention paid to these details during the selection process, law firms can rest assured knowing they have chosen a reliable partner who will deliver on their expectations.

Evaluate communication and customer service

Effective communication and customer service are crucial when outsourcing IT services. Look for an IT outsourcing partner with a strong commitment to communication and customer service. Consider how responsive the IT outsourcing partner is to your inquiries and whether they provide clear and timely updates on projects.

Analyse pricing and contracts

When evaluating potential IT outsourcing partners, it's important to analyse their pricing and contracts. Look for an IT outsourcing partner with transparent pricing and a contract that clearly outlines the scope of services and deliverables. Be wary of IT outsourcing partners that offer pricing that seems too good to be true or contracts with vague terms.


When it comes to selecting an IT outsourcing partner for your legal firm, there are many factors you need to consider. From defining clear objectives and assessing the provider’s technical capabilities, plus evaluating their experience and expertise as well as communication and customer service standards, these steps will help ensure that you find a reliable partner who is best positioned to meet your needs. Don't forget to analyse pricing and contracts carefully before signing on with any potential providers – this way you can be sure that they have transparent pricing structures in place and deliverables clearly outlined within their contract.

Next steps

Advanced IT Services stand ready to help your firm on the journey to a stronger future. Our strategists can help you assess and overcome your challenges, using our considerable expertise in technology and the legal sector. Click here to learn about our IT Services for legal, or contact us today to discuss your current challenges. 

“Advanced stood out as being a respected supplier who implicitly understood all of our requirements and could deliver best value.” Robin Johns, Head of IS - Tideway 

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