Millar McCall Wylie: Transforming legal services with technology and innovation

Millar McCall Wylie is a leading full-service law firm based in Belfast, who has built a strong reputation for delivering high-quality legal services since its founding in 1997.  
 
With a team of 65 staff and 11 directors, Millar McCall Wylie's success can be attributed to its commitment to innovation and customer satisfaction. The firm highlights the importance of adapting to changing client expectations and technological advancements; "We've always been focused on providing excellent service to our clients”.  
 
As the firm continued to expand, it recognised the need for technology that could support more efficient operations, streamline case management, and allow its fee earners to focus more time on delivering value to clients. 

By implementing OneAdvanced’s Practice and Case Management solution, Millar McCall Wylie has been able to centralise information, improve collaboration across teams, and drive greater efficiency throughout the firm. 

 The challenge: managing growth and increasing complexity 

Like many growing law firms, Millar McCall Wylie faced the challenge of managing increasing volumes of client information, documents and cases. As the firm expanded its services and client base, it became increasingly important to ensure that staff could easily access information, collaborate effectively, and manage cases efficiently.

Without the right systems in place, administrative tasks and document management can consume valuable time for legal professionals.

The firm wanted a solution that would allow them to: 

• Store and manage client information securely
• Improve document accessibility across the firm
• Streamline workflows and collaboration
• Support future growth and innovation 

The Solution: implementing OneAdvanced Practice and Case Management 

“Your Practice and Case Management software has been a game-changer for us.” 

Millar McCall Wylie implemented OneAdvanced’s Practice and Case Management software in 2015, establishing a long-term partnership that has helped transform the way the firm manages its operations.

One of the core advantages of our solution is that it allows the firm to hold all its information in a structured, secure way, whilst making it easily accessible to all staff members. This saves the fee earners significant amounts of time, with everyone being able to easily retrieve and reuse documents. As a result, employees can quickly retrieve and reuse documents, reducing time spent searching for information and allowing them to focus on higher-value legal work.  
 
The firm's experience with OneAdvanced has been overwhelmingly positive with the software being praised for its ease of use and excellent customer support: “The implementation process was seamless, and the support team has always been responsive to our needs.” 

Embracing AI and future technologies 

Millar McCall Wylie is now exploring the role of artificial intelligence (AI) in supporting legal workflows. 
 
Initially, adoption within the firm was slow, but it has since seen growing enthusiasm as staff gain confidence in how the technology can enhance productivity. Through substantial training and support, employees are becoming more comfortable using AI tools, realising the value it holds in automating routine tasks and supporting their day-to-day legal work. 

Culture that shines through 

Millar McCall Wylie's commitment to innovation extends far beyond technology alone. The firm has a strong culture of inclusivity and teamwork, with a focus on staff well-being and community involvement.  
 
"We pride ourselves on being a friendly and approachable firm, and it’s one of the things that makes us unique” 
 
Operating from an open-plan office environment, the firm encourages teamwork, idea sharing, and open communication across all levels of the organisation. This culture has contributed to strong staff retention, with many employees building long-term careers at the firm. 
 
Millar McCall Wylie is also committed to giving back to charity, supporting a different cause each year through fundraising initiatives, events and team activities both on and off-site, benefiting community engagement. This is just one of the many factors that see's them retaining legal professionals within the firm for many years. 

A partnership that delivers 

As Millar McCall Wylie continues to grow and evolve, the firm remains confident that their partnership with OneAdvanced will remain a key factor in its success.  

"We're proud to be long-standing clients… and we look forward to continuing to work with OneAdvanced as we explore new technologies and innovations.”  

For other law firms considering OneAdvanced solutions, Charlene offers a resounding endorsement. "We would definitely recommend OneAdvanced to other law firms," she says. "Your software offers a robust and user-friendly system that has made a significant impact on our operations. The support team is also top-notch, and we've always felt confident in their ability to help us resolve any issues that arise." 

 A Bright Future Ahead 

In conclusion, Millar McCall Wylie's story is a testament to the power of innovation and partnership. By embracing new technologies and working closely with OneAdvanced, the firm has been able to drive growth, improve efficiency, and deliver exceptional service to its clients. As the legal industry continues to evolve, Millar McCall Wylie is well-positioned to remain at the forefront and at OneAdvanced, we look forward to continuing this partnership.