Advanced Managed Services
Service Integration and Management
A single point of accountability for managing your suppliers.
Delivered as a service, managed by specialists
Managing multiple suppliers to deliver products and services can quickly become a complex task. This poses significant commercial, operational and logistical challenges to organisations, but the benefits of a multi-supplier model are well understood. By appointing multiple, specialist service providers you can leverage increased service quality, value for money and operational efficiencies.
The key to successfully delivering a SIAM framework is the effective integration, governance and collaboration across multiple suppliers. At Advanced, we offer a number of different service models within the SIAM framework. Each of our SIAM service models is designed to meet organisational needs so that we can help accelerate your business towards your goals and objectives.
We understand and solve your key issues
We provide services which are designed to solve our customers' key challenges.
- Multiple suppliers provide more benefits but can also make things more complex
Organisations want the benefits of a multi supplier model with the simplicity of single sourcing. SIAM provides a single point of accountability and integration layer across a supplier landscape.
- Lack of flexibility when working with multiple suppliers
Another big issue when working with multiple suppliers is the extra administration activity that is needed when making changes and keeping up with innovation, making change hard. Our single source approach allows for increased flexibility and enables you to operate as a forward thinking organisation.
- Non collaborative service providers fail to deliver commercial advantages
The ability to achieve commercial advantages through a disaggregated service provider model diminish if there is not a clear, understood and mutually beneficial collaboration approach. Service providers need a MO that will drive the right behaviours to deliver customer business outcomes. Our collaboration approach and incentive models provide service providers with the framework to operate within, ensuring objectives are aligned and incentives are achieved.
Single point of accountability for managing your suppliers
More value from your existing IT
Monitoring and Management
UK based Tier III Data Centres
Customers supported with our services
Service Provider Management
FEATURES & BENEFITS
Making sure you and your suppliers seamlessly work towards the same business goals
Ensures the suppliers and the services they supply, provide seamless quality of service to the business, ensuring value for money is achieved
Supplier Management model focusing on driving value
Ensure contract terms and renewals are maintained and maximised through Financial Management
Ecosystem Vendor Marketplace
Ensuring ecosystems deliver maximum value for money (VfM)
Deliver a competitive landscape for vendors to engage and present future solutions
Improved flexibility and pace
We work with you to make sure you and your business are continuously working at optimum
Continual improvement is the circular process for ensuring that all services are consistently reviewed, optimised and documented, ensuring the service maintains pace and alignment with corporate strategy.
Development and management of CSIP
Alignment of technology to business objective and strategy
Alignment of service to business objective and strategy
Ensuring all parties are vested in the direction and delivery of customer objectives
Provides the basis for proactive collaboration, alignment of ecosystem incentives and re-active review forums, ensuring all parties are vested in the direction and delivery of customer objectives.
Optimised service through ecosystem operational efficiencies
Ecosystem incentive Gainshare Model
Stakeholder Management and communication
Service excellence aligned to customer objectives
Encourage collaboration and improvement
Improved flexibility and improvement
Ensures Ecosystem is pulling in the same direction
Provide a level of governance across a supplier landscape which always ensures a high standard of service
Provides the structure in which the ecosystem operates within the SIAM framework, ensuring that risks, performance, communication, documentation and processes are fully understood and adhered.
Ecosystem operating framework
Performance management and reporting framework
Speed and agility to pivot services
Improved governance and control
Reduction of unforeseen events
Improved performance visibility
Speed and agility to pivot services
Who succeeds with us
A rich, diverse customer base from finance to healthcare and everything in between
”As a charity, it was really important for us to partner with someone that understood what we needed and Advanced did just that – they understood our vision. ”
— Rob Bing, IT Service Manager
St Andrew's Healthcare