Advanced Managed Services
Service Integration and Management
A single point of accountability for managing your suppliers.
Delivered as a service, managed by specialists
Managing multiple suppliers to deliver products and services can quickly become a complex task. This poses significant commercial, operational and logistical challenges to organisations, but the benefits of a multi-supplier model are well understood. By appointing multiple, specialist service providers you can leverage increased service quality, value for money and operational efficiencies.
The key to successfully delivering a SIAM framework is the effective integration, governance and collaboration across multiple suppliers. At Advanced, we offer a number of different service models within the SIAM framework. Each of our SIAM service models is designed to meet organisational needs so that we can help accelerate your business towards your goals and objectives.
We understand and solve your key issues
We provide services which are designed to solve our customers' key challenges.
- Multiple suppliers provide more benefits but can also make things more complex
Organisations want the benefits of a multi supplier model with the simplicity of single sourcing. SIAM provides a single point of accountability and integration layer across a supplier landscape.
- Lack of flexibility when working with multiple suppliers
Another big issue when working with multiple suppliers is the extra administration activity that is needed when making changes and keeping up with innovation, making change hard. Our single source approach allows for increased flexibility and enables you to operate as a forward thinking organisation.
- Non collaborative service providers fail to deliver commercial advantages
The ability to achieve commercial advantages through a disaggregated service provider model diminish if there is not a clear, understood and mutually beneficial collaboration approach. Service providers need a MO that will drive the right behaviours to deliver customer business outcomes. Our collaboration approach and incentive models provide service providers with the framework to operate within, ensuring objectives are aligned and incentives are achieved.
Key capabilities
Supplier Governance
Single point of accountability for managing your suppliers
More value from your existing IT
Service Satisfaction
Operational efficiency
24/7
Monitoring and Management
2
UK based Tier III Data Centres
1200
Customers supported with our services
CAPABILITIES
More than just
service management
Find out more about our key Service Integration and Management services
Service Provider Management
FEATURES & BENEFITS
-
Supplier Management
Making sure you and your suppliers seamlessly work towards the same business goals
Ensures the suppliers and the services they supply, provide seamless quality of service to the business, ensuring value for money is achieved
Key Features
Supplier Management model focusing on driving valueEnsure contract terms and renewals are maintained and maximised through Financial ManagementEcosystem Vendor MarketplaceKey Benefits
Ensuring ecosystems deliver maximum value for money (VfM)Deliver a competitive landscape for vendors to engage and present future solutionsImproved flexibility and pace -
Continual Improvement
We work with you to make sure you and your business are continuously working at optimum
Continual improvement is the circular process for ensuring that all services are consistently reviewed, optimised and documented, ensuring the service maintains pace and alignment with corporate strategy.
Key Features
Development and management of CSIPTechnology roadmapService roadmapKey Benefits
Service optimisationAlignment of technology to business objective and strategyAlignment of service to business objective and strategy -
Collaboration Model
Ensuring all parties are vested in the direction and delivery of customer objectives
Provides the basis for proactive collaboration, alignment of ecosystem incentives and re-active review forums, ensuring all parties are vested in the direction and delivery of customer objectives.
Key Features
Optimised service through ecosystem operational efficienciesEcosystem incentive Gainshare ModelStakeholder Management and communicationKey Benefits
Service excellence aligned to customer objectivesEncourage collaboration and improvementImproved flexibility and improvementEnsures Ecosystem is pulling in the same direction -
Governance
Provide a level of governance across a supplier landscape which always ensures a high standard of service
Provides the structure in which the ecosystem operates within the SIAM framework, ensuring that risks, performance, communication, documentation and processes are fully understood and adhered.
Key Features
Ecosystem operating frameworkRisk managementPerformance management and reporting frameworkSpeed and agility to pivot servicesKey Benefits
Improved governance and controlReduction of unforeseen eventsImproved performance visibilitySpeed and agility to pivot services
Supplier Management model focusing on driving valueCUSTOMERS
Who succeeds with us
A rich, diverse customer base from finance to healthcare and everything in between
”As a charity, it was really important for us to partner with someone that understood what we needed and Advanced did just that – they understood our vision. ”
— Rob Bing, IT Service Manager
St Andrew's Healthcare
"Advanced stood out as being a respected supplier who implicitly understood all of our requirements and could deliver best value."
— Robin Johns, Head of IS
Tideway
RESOURCES
Resources to help you transform
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Ready to take the next step?
Call us at
0330 343 8000