2026
Business Services Trends Report
Now in its tenth consecutive year, the OneAdvanced Trends Report continues to be a trusted benchmark for organisations, offering clear, actionable insights into today’s fast shifting business and technology landscape
This report empowers professionals and provides a clear roadmap for technology adoption and strategic growth.
What's inside
- Insights into the biggest challenges facing business service professionals, and how they’re shaping productivity.
- A clear look at the barriers holding business service professionals back from hitting their goals.
- Practical strategies you can use to drive growth and unlock performance.
Why download this report?
This year’s report captures the experiences and perspectives of more than 4,500 senior decision makers from UK organisations with over 100 employees, spanning nine industry sectors. Drawing on a decade of data, it provides clear guidance to support future technology adoption, boost productivity, and drive strategic growth.
Key statistics
52%
face a platform integration crisis
1
AI adoption is the priority for 2026
63%
plan to invest more into Cybersecurity
Business Services Trends 2026
AI at the core: Forces redefining the future
As we step into 2026, business leaders find themselves navigating a landscape where AI is deeply embedded in political, social, and economic frameworks. Converging global dynamics, ranging from geopolitical shifts and climate challenges to regulatory changes and evolving cultural norms, are redefining trust and driving rapid transformation. While AI fuels innovation and growth, it also introduces new risks, requiring heightened accountability. Here, we explore the critical macro forces set to influence decisions, challenges, and opportunities for businesses in the years to come.
A decade of insight shaping the future of business
Explore the 2026 Business Services Trends Report
Discover the key trends influencing business services professionals today. Our 10th Annual Trends report reveals how leaders are navigating technology shifts, workforce challenges, and opportunities f