Driving quality, efficiency and innovation in apprenticeship delivery at JTL
“Our systems are now playing a central role in helping us improve quality, efficiency and the overall experience for learners and employers.” Gillian Day, Group Director of Finance and Corporate Services, JTL
by OneAdvanced PRPublished on 28 June 2026 4 minute read
About JTL
JTL is one of the largest work-based learning providers in England and Wales, working with over 3,800 businesses - from large corporations to small local suppliers. The organisation supports around 8,000 learners and delivers more apprenticeships than any other provider in the building services engineering sector.
JTL plays a critical role in developing the skilledworkforce the UK needs, helping employers build future-ready teams through high-quality training and support.
Gillian Day, Group Director of Finance and Corporate Services, plays a key role in shaping JTL’s strategic direction and ensuring the organisation operates efficiently at scale. As JTL progresses through its long-term strategy, OneAdvanced solutions – including ePortfolio and LMS - play a central role in enabling quality, efficiency and innovation across the organisation.
The Problem
JTL required its core apprenticeship systems to better support growth, improve efficiency and keep pace with evolving sector and compliance requirements.
The Solution
A connected suite of apprenticeship management solutions from OneAdvanced - including ePortfolio and LMS – enabling more effective management of data, delivery and engagement across learners, employers and internal teams.
The Result
A connected suite of apprenticeship management solutions from OneAdvanced - including ePortfolio and LMS - enabling more effective management of data, delivery and engagement across learners, employers and internal teams.
The challenge
Operating within a highly regulated apprenticeship landscape, JTL must balance quality, compliance and cost control while continuing to scale delivery.
As part of its five-year strategy, the organisation has focused on three core priorities: improving the quality of provision, ensuring long-term financial sustainability and driving innovation to respond to changing sector needs.
Delivering against these priorities requires systems that not only support compliance, but also enable teams to work more efficiently, improve visibility across learner journeys and create a more connected experience for employers and apprentices.
Gillian tells us:
“OneAdvanced has to help us deliver more value - whether that’s improving quality, supporting compliance or driving efficiency.”
What made the difference
JTL has focused on maximising the value of its OneAdvanced solutions, particularly its ePortfolio and LMS, aligning them closely with both operational delivery and strategic priorities.
A number of practical changes have shaped day-to-day use:
- improved visibility and use of apprenticeship data within ePortfolio
- stronger connections between learners, employers and internal teams through LMS engagement
- greater consistency in how systems are used across delivery
- increased engagement and ownership among staff
- better support for compliance and quality assurance
A key focus has been creating a more connected ecosystem, where systems support the full apprenticeship journey rather than individual processes in isolation.
As Gillian notes:
“The experience for employers and learners is critical - and OneAdvanced plays a big role in how well that works.”
What changed
The biggest shift is in how systems are now embedded within day-to-day delivery across JTL.
Teams are using ePortfolio and LMS more consistently and confidently, with greater ownership of processes and improved visibility of learner activity, progress and outcomes. This has reduced reliance on manual workarounds and helped standardise ways of working across the organisation.
As Gillian highlights:
“We’re seeing teams really engage with the systems and use them to improve how they work day to day.”
This is supporting measurable progress across JTL’s strategic priorities:
- Quality – stronger oversight, tracking and consistency
- Financial sustainability - increased efficiency and better use of resources
- Innovation - a solid foundation for continuous improvement
Systems are now actively supporting delivery, helping teams focus more time on learners while maintaining control and compliance.
Customer perspective
Gillian Day sees OneAdvanced technology as a key enabler of JTL’s continued success.
On quality and compliance:
“The systems help us maintain high standards and stay aligned with changing requirements.”
On efficiency and value:
“They enable us to do more with the resources we have, which is essential in this sector.”
On engagament:
“Our teams are more confident and proactive in using the systems – they’re adding value every day.”
She also emphasises the importance of building on this progress:
“We’re always looking at how we can evolve and get even more value from what we have.”
On the relationship with OneAdvanced:
“The team has been really responsive to our needs. Our experience has been really positive.”
The role of partnership
Alongside OneAdvanced, ongoing collaboration supports continuous improvement and ensures the platform continues to evolve in line with JTL’s needs.
Regular engagement and shared priorities enable both organisations to identify opportunities to enhance delivery, improve the user experience and respond to changing sector demands – while staying focused on outcomes for learners and employers.
Moving forward
JTL continues to build on its use of OneAdvanced solutions, including ePortfolio and LMS, as it progresses through its strategic roadmap.
With a strong digital foundation in place, the organisation is focused on further enhancing learner engagement, increasing efficiency and continuing to innovate in response to sector change - including advances in AI and evolving compliance requirements.
This positions JTL to continue delivering high-quality apprenticeship programmes at scale, while supporting the future workforce needs of the UK.
Powering Training Excellence with Integrated Solutions
With powerful integrations and AI-embedded intelligence, the OneAdvanced portfolio drives efficient, end-to-end apprenticeship and training delivery, helping providers streamline operations, ensure compliance, stay inspection-ready, and enhance the learner experience.
ePortfolio
Smart Assessor
Enhance apprenticeship success and empower educators with transparent tracking and market-leading solutions, ensuring exceptional delivery and maximised learner achievement at every stage.
- Evidence libraries
- Reporting and dashboards
- Review planning & feedback
- Off-the-job time recording
- Smart rooms
Learner Management System (LMS)
PICS
Centralising data boosts performance and tracks funds effortlessly with our digital solution, by recording ILR data through compliant capture and built-in validations to achieve authoritative improvements and streamline processes.
- Applicants and onboarding
- Digital forms and paperwork
- Funding management
- Reporting
- Employer management
About the author
OneAdvanced PR
Press Team
Our dedicated press team is committed to delivering thought leadership, insightful market analysis, and timely updates to keep you informed. We uncover trends, share expert perspectives, and provide in-depth commentary on the latest developments for the sectors that we serve. Whether it’s breaking news, comprehensive reports, or forward-thinking strategies, our goal is to provide valuable insights that inform, inspire, and help you stay ahead in a rapidly evolving landscape.
Contact our sales and support teams. We're here to help.
Speak to our expert consultants for personalised advice and recommendations or to book a demo.
Call us on
0330 343 4000Please enter your details, and our team will contact you shortly.
All fields are required
From simple case logging through to live chat, find the solution you need, faster.
Support centre