About South Central Ambulance Service

South Central Ambulance Service NHS Foundation Trust (SCAS) provides emergency and non-emergency healthcare services across Berkshire, Buckinghamshire, Hampshire, and Oxfordshire. Serving more than four million people, SCAS responds to thousands of 999 calls every day and delivers patient transport, NHS 111, and urgent care services across the region.

Dedicated to providing safe, high-quality, and compassionate care, SCAS’s skilled clinicians, call handlers, and support teams work 24/7 to ensure patients receive the right care at the right time. The Trust partners with NHS organisations, local authorities, and community groups to improve patient outcomes and promote public health. Committed to innovation and continuous improvement, SCAS strives to be a leading provider of pre-hospital and urgent care across the UK.

Clinicians and Call Handlers Work Smarter

Clinical Patient Management (Adastra) centralises patient information, giving clinicians and call handlers access to the full patient journey.  “As a 111 service, Clinical Patient Management is pivotal to what we do. It’s fully integrated across pathways and gives us full visibility across the whole healthcare service.” says Ralph Harding, Developmental Locality Manager.

Staff no longer navigate multiple disconnected systems, reducing cognitive load and improving efficiency. Ralph adds: “The more the system can do for staff, the better. They can concentrate on patient care rather than thinking about the system”. 
This ensures patients are directed quickly to the right provider and creates a seamless experience across the urgent care network.

Efficiency Through Integration

Previously, patient information often had to move between disconnected systems, slowing care and creating repetitive work. Clinical Patient Management allows multiple providers to work on a single platform, ensuring data flows seamlessly and reducing unnecessary handoffs. “You don’t have to connect system to system to system,” Ralph explains. “It’s one big piece of information in one flow.”

The single point of access model allows Integrated Care Boards and providers to manage cases more accurately and efficiently. Ralph adds, “You can skip unnecessary steps and create a better journey for both patient and staff.” The result is faster decision-making, reduced errors, and improved outcomes.