1. Challenge
An intro call with your Customer Success Representative who will explain what they do, and co-ordinate with you to get you ready for the project kick-off meeting.
Your Cloud Journey At Your Pace
PACE
Our Onboarding programme PACE simplifies your move to the Cloud at your own speed.
It removes the need for complex pricing models and convoluted implementation strategies, giving you access to our world-class software boosted with the benefits of Cloud computing.
Your Onboarding overview
GETTING STARTED
2. Planning
We create a plan of action with your requirements to formulate your personalised route to the future. Making the complex simple.
3. Journey
Sit back and let us do the hard work. Before going live we set up a UAT, which is like a test drive for your solution. With check-ins along the way from your CS Representative.
4. Destination
Congratulations you’re live!
We introduce you to your Account Manager and what they do. Enjoy the benefits of the Cloud, letting you focus on what matters most. With touchpoints from your CS Representative along your journey to ensure you maximise.
How does Customer Success help you?
Find out more about how the CS program adds value for your business
Proactive
• Our CS program will help you reach your business goals, using knowledge of your goals and objectives to help drive your solution.
• Squeezing as much out of your investment as possible providing more value for you
Customer Advocacy
• Act as a link between you and Advanced. We want your voice to be heard, so that we can continue improving on our world class solutions
Post Go-live
• We want our solutions to give you more and more value as time progresses.
• You will get touch points from the CS team along your journey with proactive information that will help you on your journey.
Modern businesses face many challenges, such as the need for scalability and flexibility, increased demand for data security and compliance, remote working requirements, inefficient processes, and legacy technology issues. Which is why we are continuing to invest in our Cloud solutions to tackle these problems.
Benefits of the PACE Programme
Pace yourself
Our Start, Flex, and Ultra plans help to simplify the jump from on-premise to Cloud services. Our standardised templates help to make the migration as smooth as possible. Additionally, customised options are available for organisations that request them.
Welcome to MyWorkplace
Transform the way you work, with an all-in-one workplace that has all your business systems in one unified platform. Making your job easier so you can work more efficiently and not get bogged down or distracted by routine admin.
Onboarding and customer success
With our onboarding, we'll help to get you up and running as fast as possible with your new Cloud technology. Our Customer Success Managers provide valuable reminders, as well as insights around best practices that boost productivity, efficiency, and financial health.
No expensive surprises
Structure your payments in a more manageable way, with complete transparency and no hidden costs. Updates, maintenance, and support are all included with your service. On-premise systems require onsite infrastructure and maintenance, which can be costly. With our Cloud technology, all your upgrades and fixes are managed by us, so you can focus on what you do best.
Are you using Advanced on-premise solutions already?
Advanced on-premise customer
That's great. We'll guide you through the next steps to moving your Advanced solution to the Cloud so you can utilise our same great products and services but made even better with the power of Cloud technology.
No I'm new here
Welcome to Advanced. We want to make your Cloud journey as smooth as possible, which is why we've dedicated lots of resources to crafting a seamless onboarding experience.
Pick your plan
Select one of the three packages crafted to guide you through your journey, depending on the needs of your business.
Start
Designed for businesses who want to get core processes running quickly and are happy to take on responsibility in the build and deployment phase
Giving you the tools to let you build your Cloud future with introductory coordination call
Once you transfer your data, enjoy all the SaaS benefits, such as data redundancy and the ability to use your solution across multiple devices.
Flex
Designed for businesses who want all the benefits of Start with support from Advanced during implementation phase
Additional training during deployment phase
Data migration support from Advanced
User Acceptance Testing (UAT) environment, to test software against real life scenarios, before go live
Ultra
Designed for organisations that want to deliver new business realities and aspirations
Fully project managed by Advanced
Advanced takes a greater role in building and deployment phases
Additional governance around business needs - work processes, system admin and training
Checklist for readiness prior to go live
Enables you to focus on the adoption and application of the software platform within your organisation
Frequently asked questions
- This seems pretty daunting, I dont know if im ready?
We want to make the complex simple. We work with you at a pace that suits you, with Customer Success Managers who guide you along the way in order to ensure you are receiving as much value as possible as you enjoy the benefits of Cloud technology.
- Is a Customer Success basically Customer service?
No Customer service is a reactive service that troubleshoots and educates on how to use products and services that a company provides. Customer Success is about maximising value from your solution. By understanding your business goal’s, we can drive you towards your business goals and help you along your journey with us.
- What do you mean by touch points from Customer Success?
Our Customer Success teams are proactive in providing value and beneficial information to help your business, we will reach our regularly to help ensure you are utilising your solution to its max potential meaning you achieve your business goals faster
- Post deployment, what is the involvement of Customer Success?
Post deployment is where CS really comes alive. We engage at regular touch points delving into details on how to use the software, and help you to utilise the product in line with your business goals.
- Does Customer Success stop at any point?
Customer Success involvement will stay with you for the life cycle of your contract with Advanced.