Dynamic Resource Scheduler

Implementing our Dynamic Resource Scheduler software allows you to seamlessly blend appointed, planned, and responsive, last-minute work across your field-based workforce. Dynamic Resource Scheduler allows a real-time view of your field operatives and their job status, helping you to stay on track. A truly dynamic scheduler like ours offers the most cost-effective and suitable time for a job which is complemented by route optimisation to help reduce no-access rates and missed appointments. 

Dynamic Resource Scheduler software allows you to define your human resources by different dimensions - such as skills, accreditations and languages spoken – and classify non-human resources, such as vehicles, materials, and special equipment. It automatically aligns the most appropriate resource to the right task using your organisation’s defined rules, helping to improve first-time-fix rates, customer service and productivity. Dynamic Resource Scheduler helps you to understand every dimension of your operation through real-time reporting. This includes how you are measuring up to key performance indicators, how changes in appointment setting, customer demand and geographic elements are affecting performance and delivering actionable insight. 
 

Yes, Resource Scheduler is designed to address new needs and challenges as your business grows. Adding more functionality whilst keeping the same foundation:

• Operative On Way - A real-time messaging and mapping service which alerts customers when their operative expects to arrive at their premises and allows them to follow their progress on a map
• Cyclical Servicing - An optional add-on module which allows you to bulk appoint, large batches of pre-planned visits
• Project Planner - an additional module that helps you manage complex, planned projects or interdependent cycles of work
• Integrated Mapping - Live mapping allows you to visualise routes and locate resources during the day. Coupled with Operative On Way, it creates a powerful tool to show real-time resource distribution 

Resource Scheduler software is for organisations who have a mobile workforce and operate in housing, local and central government, social care, retail, utilities and many more. 

Resource Scheduler software holds information about your human resource, such as skills, accreditations, languages spoken etc. It also stores information about non-human resources such as vehicles, equipment and geography. This allows Resource Scheduler to allocate the most appropriate resource to the right task, enabling an average increase in worker productivity of 25 per cent. 

Resource Scheduler enables you to track performance against job type and worker. By drilling down into every job or task, managers can spot trends in changing demands to better match workforce to workload. 

Define your work and your resources to ensure that every permutation of work allocation is considered when scheduling tasks. 

Optimise appointments at the first point of contact – for your organisation and your customers. 

Gain real-time visibility of progress against the scheduled work and ensure that emerging day challenges are all taken in your stride. 

Respond by dynamically scheduling work based on operative availability, location, skills, and other factors. 

Understand every dimension of your operation through real-time reporting. How you are measuring up to key performance indicators and how changes in appointment setting, customer demand and geographic elements are affecting performance. Resource Scheduling delivers actionable insight.