One View. Better Care: What's New in the Autumn '26 Care Business Management Release

Care providers are under increasing pressure to deliver exceptional care while balancing workforce challenges, regulatory requirements and operational efficiency.

The latest updates to Care Business Management have been designed to help organisations meet these challenges head-on. At the heart of the Autumn '26 release is the new Unified Care Information View, a significant enhancement that brings together key care information into a single, accessible workspace for caregivers. Alongside this flagship innovation, the release also introduces improvements to scheduling, workforce management and financial controls that help care providers work smarter every day.

Introducing the Unified Care Information View

For many care teams, accessing information can mean moving between multiple screens, systems and records before finding what they need.

The new Unified Care Information View changes that.

By bringing all relevant care information together in one place, caregivers can access the information they need faster, reducing unnecessary navigation and helping them focus more time on delivering care. Whether reviewing care details, updating records or preparing for a visit, teams can work more efficiently through a single, streamlined experience.

This isn't simply about improving usability. It's about creating a more connected way of working across care services and ensuring information is available at the point it's needed most.

Supporting Better Care Outcomes

Access to the right information at the right time is fundamental to delivering high-quality care.

When caregivers can quickly view relevant information without switching between systems, decision-making becomes easier and workflows become more efficient. Reducing administrative effort gives frontline teams more time to focus on the people they support while helping organisations maintain consistency across care delivery. 

As providers continue to manage growing service demands, improvements that simplify everyday tasks can have a significant impact across the organisation.

Strengthening Evidence of Care Delivery

Compliance remains a key priority throughout the care sector.

Providers need clear, accurate records that demonstrate the care being delivered every day and support regulatory inspections when they occur.

The Unified Care Information View helps strengthen evidence of care delivery by improving visibility across care information and reducing fragmentation between records. By making information easier to access and review, organisations can support stronger governance processes and increase confidence when preparing for inspections and audits.

For many providers, this enhanced visibility will be one of the most valuable outcomes of the release.

Simplifying Scheduling for Busy Care Teams

The Autumn '26 release also delivers enhancements to Run Management, helping scheduling teams manage bookings and allocate carers more effectively.

Care coordinators often need to respond quickly to changing service requirements, balancing availability, visits and workforce capacity. The latest improvements make it easier to add bookings and assign carers, supporting more efficient scheduling workflows and helping organisations maintain service continuity.

By reducing administrative complexity, teams can spend less time managing schedules and more time supporting service delivery.

Creating a Fairer Workforce Experience

Supporting a flexible workforce is essential for many care providers.

To help organisations manage this more effectively, annual leave calculations for zero-hour contract employees are now based on actual hours worked. This creates a fairer and more transparent approach to entitlement calculations, helping providers improve workforce processes while reducing manual administration.

As organisations continue to focus on employee experience and retention, greater transparency around workforce entitlements can help build trust and confidence across teams.

Improving Financial Control

Operational efficiency is not only about care delivery. It also requires strong financial management.

The latest release introduces under-allocation charging capabilities, helping providers improve reimbursement of shared chargeable hours and strengthen cost recovery processes. This gives organisations greater visibility and control while supporting more sustainable service delivery. 

In a sector where resources are often stretched, small operational improvements can contribute to meaningful business outcomes.

Looking Ahead

The Autumn '26 Care Business Management release is built around a simple goal: helping care providers work more effectively.

From the new Unified Care Information View to enhancements in scheduling, workforce management and financial controls, the release delivers practical innovations designed to support both frontline caregivers and operational teams. 

As care organisations continue to navigate an evolving regulatory and operational landscape, having connected systems that reduce complexity and improve visibility will be increasingly important.

The result is a more streamlined experience for caregivers, stronger support for compliance and more efficient care operations across the organisation.

Find out more about the rest of the Autumn '26 release.