OneAdvanced partners with Department for Transport to deliver enhanced IT support

Birmingham – 24 March 2026: OneAdvanced has today announced a new partnership with the Department for Transport (DfT) to provide IT service desk services, delivering comprehensive, round-the-clock IT support to almost 5,000 users across the department.

Under the agreement, OneAdvanced IT Services will deliver a resilient, 24/7 service desk, ensuring DfT staff have continuous access to expert technical assistance to support the smooth operation of the UK’s transport network.  

OneAdvanced was selected by the DfT, following a competitive procurement process, demonstrating its ability to deliver efficiency, value for money, innovation, and an enhanced user experience while consistently meeting stringent service levels (SLAs & XLAs). As a UK-based provider, OneAdvanced brings a strong track record supporting complex, secure and regulated organisations. These strengths collectively gave the DfT confidence in OneAdvanced’s ability to safeguard system continuity and deliver a future-ready service.

“We’re proud to be partnering with the Department for Transport to deliver a truly mission-critical national service,” said Alex Jeffery, SVP of IT Services at OneAdvanced.  “Providing reliable, 24/7 support for DfT users is a responsibility we take extremely seriously. Our focus is on delivering consistent value, high service quality, and a better user experience at every interaction. This partnership reflects our continued investment in service excellence and our commitment to supporting major UK public sector organisations to operate with confidence.”

Through this partnership, the DfT will benefit from OneAdvanced’s deep service desk expertise, robust security posture, and customer-for-life approach - helping to ensure the continued stability of its critical systems and an improved experience for all users across the organisation.

About OneAdvanced

OneAdvanced is a leading UK software and IT services provider, powering the world of work for organisations in mission critical sectors such as manufacturing, legal, healthcare, passenger transport, government, and social housing. With industry expertise and a customer for life ethos, we are more than just a technology provider; we are a trusted strategic partner. Our solutions impact the lives of millions of people  every day, helping them work smarter, adapt faster, and achieve more. 

About Department for Transport

The Department for Transport is a UK government department responsible for the transport network in England, including roads, railways, and other transport modes. It plays a crucial role in shaping the country's transport infrastructure and policies.