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Homecare visit monitoring and ECM
Increased pressure from an ageing population, limited and constrained funding and competition with other care providers have led to more and more people wishing to receive care within their own homes.
With options to monitor visits through Electronic Call Monitoring (ECM) or through mobile technology, staff at head office receive instant notifications when a visit begins and ends, meaning care workers on the road are able to keep on top of their schedule easily.
Monitor care delivery
Our solution supports your safe homecare delivery environment. The benefits of visit monitoring are twofold; you can gain peace of mind that your service users are receiving their scheduled care at the correct time, and you can keep track of lone workers while out on the road. If a care worker doesn’t call or touch-in at the location of a booked visit, the system will flag their absence immediately to the appropriate care manager, who can then carry out required checks.
Reduced admin time
We understand the necessary tasks associated with visit monitoring and timesheet reconciliation can be time consuming. However, with our solution in place, the system automatically generates electronic timesheets based on actual recorded visit data, helping your office staff accurately and efficiently process invoices and payroll.
Real-time visit monitoring
Promote service user and lone worker safety by tracking completion of scheduled visits in real-time
Care workers can view notes and details for each service user before and during the visit, reducing risk
Accurate information sharing
Changes or updates to schedules made at the office are automatically sent to the care worker's device
We’re focused on understanding the social care sector and delivering leading IT solutions and services to our customers. We work closely with our team of clinical leads, who all have hands-on experience using our software in their particular fields. The development of our solutions is informed by their experiences with service users, legislation and their rich clinical knowledge.
With a 300 strong dedicated support team, you can get in touch with us via phone, email or through our 24x7 online customer portals. We’re here to help.
Find out more about our solutions & how we have helped our customers reimagine their business by searching our resources.
See how we enable our customers to positively impact millions of people.