INFOSUITE

Business Intelligence Software

Effectively managing the performance of your field-based workforce requires complete visibility over every dimension of your operation, in real-time. Our InfoSuite solution is a cloud-based business intelligence reporting dashboard, specifically developed for field-based organisations. In addition to traditional reporting functions, InfoSuite updates organisations on their performance on a minute-by-minute basis. This real time insight allows you to proactively resolve issues without impacting on other scheduled work.

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Understanding key issues

CHALLENGES

Ineffective Planning

Organisations that struggle to access timely and accurate field-based workforce data are often faced with ineffective and poor planning as a result.

Inefficiency

If your current system doesn’t enable you to spot data trends and take effective action, your organisation will be faced with inefficiency.

Lack of Visibility

Limited visibility of your field-based operations prevents you from gaining control of day to day operations to improve service and productivity.

How InfoSuite can help you

FEATURES & BENEFITS

  • The Emerging Day

    No two days are the same in the world of field service. While planning is important, unexpected circumstances will always arise. Our InfoSuite solution gives you access to real-time data, enabling you to immediately respond and resolve potential issues before they escalate.

    Customise

    Our InfoSuite software provides staff with real-time visibility of their specific area of operation. A simple drag and drop interface enables them to create their own charts in seconds to assist planning.

    Performance

    Our InfoSuite software delivers information with clarity, mapping performance analytics against KPIs. The data enables you to understand the reasons behind outcomes and to rectify the situation.

    Alerts

    Using our InfoSuite software, you can set up email and SMS notifications. These send your managers immediate alerts when there is a problem and their attention is needed.

  • Historical Data

    Our InfoSuite solution provides post event analysis, giving you a comprehensive view of field workforce performance in any given time period. The ability to drill down into the detail of every ‘click’ gives you powerful insight into individuals, teams and geographies.

    Benchmarking

    Our InfoSuite solution provides reporting by geography, team and individual. This enables you to compare performance against benchmarks, identify under-performance areas and devise remedies.

    Dynamic Analysis

    InfoSuite provides dynamic drill down paths offering alternative data views. This helps to analyse and explain the root cause of underperformance, enabling you to take action.

    Fully Integrated

    InfoSuite enables you to undertake service productivity analysis over any period of time, using information from our Dynamic Resource Scheduler and Job Manager solutions or from third party systems.

    Worker Performance

    Using our InfoSuite solution, you can easily measure field workers’ productivity. InfoSuite gives them access to charts and data to self-manage their performance, enabling effective performance appraisals.

  • Forecasting

    By using the powerful business intelligence data that our InfoSuite solution provides, your organisation can forecast intelligently, generate predictive modelling and achieve continuous improvement.

    Continuous Improvement

    Our InfoSuite solution provides you with the necessary business intelligence to start the process of evaluation. Once challenges are identified, you can modify processes in order to improve outcomes.

    Intelligent Forecasting

    Our InfoSuite software enables you to use historic data to predict future trends. This allows you to understand when you may be under or over-resourced and ensure staff are reallocated.

“The information that we now have has enabled us to develop far more proactive and dynamic working practices, which means more efficiency for our customers and 100% satisfaction.”

Liam King, Responsive Team Manager

Housing Maintenance Solutions

Explore our range of additional Field Service Management solutions

Scheduling Software

DYNAMIC RESOURCE SCHEDULER

Enabling organisations to schedule field-based workers efficiently and dynamically, allocating the right worker to the right job.

Learn More

Work Management

WORK HUB

Our Work Hub solution enables simplified end to end work management for your organisation.

Learn More

Workforce Management

JOB MANAGER

Managers have complete visibility of the location of each field worker, the activity that is in progress and work completed.

Learn More

Additional insights to help you transform

RESOURCES

  • Intelligent Field Service

    Discover the full suite of field service management solutions from Advanced to enable you to increase productivity, reduce costs and improve customer service.

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News & Opinions

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