There when you need us most

Helping our everyday heroes

Used by 90% of urgent care providers in the UK

We understand that the unpredictability of urgent and unplanned care brings a unique set of challenges. Our integrated software provides real-time access to patient records, and enables clinical and non-clinical staff to deliver an efficient and safe triage service. We provide tools that streamline your vital services to ensure patients receive the right care, first time.

Software you can depend on

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Market Challenges


High risk patients

Patients seeking urgent care often have serious or complex conditions, which require fast and accurate diagnosis to get them where they need to be as soon as possible.


Overcrowding in emergency departments

Emergency department overcrowding creates problems for staff and increases waiting times for patients. It’s crucial that non-emergency patients are directed to the most appropriate healthcare service before they arrive at hospital and critical patients are prioritised.


Recording and reviewing episodes of care 

Every patient’s journey to urgent care, which might include a call or trip to an out of hours service before seeing a doctor in hospital or at a GP practice, must be recorded and shared.  


The need for seamless integration

Processes can take longer without solid integration between care services and, worse still, information can get lost and the patient’s journey doesn’t run as smoothly as it should.    

200,000 NHS STAFF




‘We use Adastra across a number of different services and find it very easy to adapt new services. The staff at Advanced are also accommodating and are always ready to support in the event of last minute requests.’

Emma Raymond, IT Specialist

‘Systems like Odyssey provide us with all the support and information we need to be able to make decisions safely for our patients. Without them, patients would be unnecessarily taken to hospital, which is inconvenient for them and the wider NHS.’

Neil Spencer, Service Improvement Manager

Read the casestudy

‘As well as making it easy for call handlers to direct calls, Adastra enables information stored in the database to be easily shared. This saves the patients time and energy as they no longer have to repeat information, such as their symptoms and medications.’

Debi Slack, Manager

  • Vocare
  • EMAS
  • RightCare

Additional insights to help you transform


  • Adastra

    Take a look at our Adastra factsheet to discover how Advanced’s Clinical Patient Management Service can help your urgent and unplanned care organisation.

    Read factsheet
    an image associated withAdastra Factsheet
  • Odyssey

    Read our Odyssey factsheet to find out how our Clinical Decision Support software can support healthcare providers.

    Read factsheet
    an image associated withOdyssey Factsheet
  • The Path to 21st Century Healthcare

    Read our whitepaper on how technology is shaping the NHS, from the Five Year Forward View to the Long Term Plan.

    Read whitepaper
    an image associated withThe Path to 21st Century Healthcare Whitepaper

News & Opinions

BLOG // 28-03-2023

How staff rotation in the NHS affects data access

by Health and Care, Advanced Public Sector

How staff rotation in the NHS affects data access