Urgent and Unplanned Care

We ensure that patients in need of urgent care get the right treatment quickly and efficiently. We do this by ensuring urgent and emergency care services have the tools they need to deliver outstanding care. 

Market Challenges

We understand urgent and unplanned care brings a unique set of challenges due to its high level of unpredictability.


High risk patients

Patients seeking urgent care often have serious or complex conditions, which require fast and accurate diagnosis to get them where they need to be as soon as possible.


Unpredictable patient rates  

In urgent and unplanned care, it is impossible to predict how many patients will seek care at any given time. Numbers can dip – and spike – in an instant, so staff need to be prepared.


Recording and reviewing episodes of care 

Every patient’s journey to urgent care, which might include a call or trip to an out of hours service before seeing a doctor in hospital or at a GP practice, must be recorded and shared.  


The need for seamless integration

Processes can take longer without solid integration between care services and, worse still, information can get lost and the patient’s journey doesn’t run as smoothly as it should.    

200,000 NHS STAFF



‘We use Adastra across a number of different services and find it very easy to adapt new services. The staff at Advanced are also accommodating and are always ready to support in the event of last minute requests.’

Emma Raymond, IT Specialist

‘Systems like Odyssey provide us with all the support and information we need to be able to make decisions safely for our patients. Without them, patients would be unnecessarily taken to hospital, which is inconvenient for them and the wider NHS.’

Neil Spencer, Service Improvement Manager

Read the casestudy

‘As well as making it easy for call handlers to direct calls, Adastra enables information stored in the database to be easily shared. This saves the patients time and energy as they no longer have to repeat information, such as their symptoms and medications.’

Debi Slack, Manager

Additional insights to help you transform


  • Adastra

    Take a look at our Adastra factsheet to discover how Advanced’s Clinical Patient Management Service can help your urgent and unplanned care organisation.

    Read factsheet
    an image associated with Adastra Factsheet
  • Odyssey

    Read our Odyssey factsheet to find out how our Clinical Decision Support software can support healthcare providers.

    Factsheet Read Factsheet

News & Opinions

The Changing Dynamic of Primary Care

“As medicine advances, health needs change and society develops, so the NHS has to continually move forward so that in 10 years’ time we have a service fit for the future.”

Doctor Care Anywhere
News and Blog care app 23

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