Online GP Consultation
PATCHS is a next generation online consultation system built on 3 evidence-based principles designed to make it simple for patients to contact their GP.
A simple and powerful tool to reduce GP workload and improve patient safety
Developed with the teams of Spectra Analytics and the University of Manchester, PATCHS provides Patients with a few simple free text questions, covering the details of their request and any ideas, concerns, and expectations they may have. This enables the GP practice to quickly and safely respond.
Clinical system integration
Bulk and ad hoc two-way patient messaging
Image and document uploads
One-click federated working
NHS Single Sign On
We understand and solve your key issues
We build products which are designed to solve our customers key challenges.
- User interface design
Poor design can make online consultation systems difficult to use for both patients and staff, which can cause low uptake. This creates barriers to accessing the services people need.
- Practice capacity
Practices can become overstretched by the number of patient requests they receive on a daily basis, which makes it difficult to effectively prioritise patients and deliver the service that patients require.
- Health inequality
Other online consultation systems lack key functionality, such as image and document uploads, 2-way messaging, language translation and video capability. These features help break down the barriers to health services, creating inequalities.
- Lack of Integration
Poor integration between online consultation systems and clinical systems means consultation reports must be manually filed. This creates inefficiency and opens up processes to manual error.
How PATCHS can help you
FEATURES & BENEFITS
Take a look at how PATCHS can bring practices and their patients closer together
PATCHS makes your life easier through seamless integration with your existing systems, tried and tested processes, and a full suite of features.
Clinical System Integration
PATCHS is designed to work with your clinical systems, automating tasks to reduce manual effort.
Deep integration with key clinical systems
Tried and Tested Processes
GP practices hone their processes over time. PATCHS is designed with this in mind, and can be customised to suit your needs.
Open ended questions
Helps maintain the conversational feel of GP consultation
Flexible unlike multiple choice questionnaires
Gives a similar process to traditional appointments
Maintains a continuity of care
Match staff capacity and spread demand to match you capacity
PATCHS provides all the functionality required by a GP practice to provide the best care to its patients by improving communication and visibility.
Bulk and two-way messaging allows a direct back and forth, keeping the patient in the loop
Translation to 30 languages helps break down barriers to care
Built in video consultation provides a greater continuity of care
Customisable questionnaires allow you to collect the information your clinicians need
Having everything in one place reduces data silos and duplication of data entry
A full view and understanding of all requests submitted by patients
The ability to work across organisations at scale
Learn how PATCHS can streamline your processes through Automated Intelligence
PATCHS does tasks for you to reduce your workload and increase patient safety, helping you work faster and get time back to spend caring for your patients.
Artificial Intelligence (AI ) Triage and Workflow
Trained by GPs across the country, PATCHS AI is a UKCA marked Class I Medical device registered with the MHRA.
Urgency AI flags urgent and emergency requests to allow you to prioritise
Assign AI automatically assigns cases to the most appropriate members of staff, saving you time
Face-to-face AI highlights patients that may require in-person consultation so appointments can be booked straight away
Mental Health AI asks patients to complete a GAD-7 or PHQ-9 questionnaire when patients report symptoms of anxiety or depression
Flexible and automated messaging templates help practices discover all the information they need to help deal with each patient request.
Save time by sending pre-set messages in one click
Templates ensure that messages are accurate every time
Build Your Own Templates
Create templates complete with scores and SNOMED codes of your choice to support local clinical pathways
Gather the specific information clinicians require
Reduce Health Inequality
Break down barriers of access to your practice with the use of innovative technology to ensure that all patients can submit requests in to PATCHS.
Translate into 30 of the most commonly spoken non English languages in the UK
Improves access and confidence for patients
Allows patients who cannot access a computer to submit a request, using telephone transcription
The dedicated phone line, reduces pressure on reception
Helps reduce inequality of access to all patients
Understand how PATCHS can help you understand and manage the workload in your Practice
PATCHS puts you in complete control of your patient demand, so you can match it to your capacity and never feel overwhelmed.
Giving you the ability to manage incoming requests to a level you can deal with.
Limit the number and type of requests (clinical vs admin) patients can submit
Set staffing levels accordingly
Never receive more requests than you can deal with
Advanced Analytics Dashboard
Get in-depth understanding of your demand and patient profile.
Get the data that you need, when you need it
In-depth data, helps you manage demand and spread requests over a timescale that suits you
Access data across areas
Commissioners can access the data they need, across their area
Supporting integrated care and federated working
Signpost patients away from your practice when appropriate.
Reduce unnecessary appointments
Deliver the appropriate care at the appropriate time in the appropriate setting
Who succeeds with us
Supporting GPs across the whole of the UK
“PATCHS has changed the way in which we work for the better. In the past we used to have back-to-back appointments with patients each day with no effective triage procedures.”
— Dr Ben Brown, GP
The Potential of PATCHS in your Practice
Speaker: Corinna Stubbs
PATCHS is a new online consultation solution that integrates with Docman 10 and allows for total digital triage. Join us for this short webinar to find out how PATCHS can improve patient and practice experience.
Innovation in Primary Care
The whitepaper has been authored by Dr Zahid Chauhan OBE and explores some of the remarkable innovation, which has taken place within primary care over the last 12 months.
A Digital Solution to Address Health Inequalities
This whitepaper focuses on how online consultation tools can help GPs to prioritise their time and ensure that all patients are able to access the right support when they need it.
The recent rush to deploy Online Consultation solutions in GP practices across England has highlighted how confusing the market can be when choosing the right solution for your practice.
22 Oct 2020 by Ric Thompson, Managing Director - Health & Care
AI online consultation system could slash GP waiting times from three weeks to three hours, Advanced reveals
PATCHS enables GP practices across England to conduct patient consultations entirely online, prioritise patients based on clinical need, and reduce their workload.
10 May 2021 by Ric Thompson, Managing Director - Health & Care
Entitled ‘The Year 1 A.C. – After Coronavirus’ it was clearly a hot topic as close to 164 healthcare professionals registered to listen to how the adoption of technology in healthcare has stepped up to the demands of a locked down population and an over stretched health service.