Online GP Consultation

Clinical System Integration

PATCHS is designed to work with your clinical systems, automating tasks to reduce manual effort.

Deep integration with key clinical systems

EMIS

TPP

Tried and Tested Processes

GP practices hone their processes over time. PATCHS is designed with this in mind, and can be customised to suit your needs.

Open ended questions

Helps maintain the conversational feel of GP consultation

Flexible unlike multiple choice questionnaires

Appointment scheduling

Gives a similar process to traditional appointments

Maintains a continuity of care

Match staff capacity and spread demand to match you capacity

All-in-One Solution

PATCHS provides all the functionality required by a GP practice to provide the best care to its patients by improving communication and visibility.

Improved Communication

Bulk and two-way messaging allows a direct back and forth, keeping the patient in the loop

Translation to 30 languages helps break down barriers to care

Built in video consultation provides a greater continuity of care

Customisable questionnaires allow you to collect the information your clinicians need

Visibility

Having everything in one place reduces data silos and duplication of data entry

A full view and understanding of all requests submitted by patients

The ability to work across organisations at scale

Artificial Intelligence (AI ) Triage and Workflow

Trained by GPs across the country, PATCHS AI is a UKCA marked Class I Medical device registered with the MHRA.

Artificial Intelligence

Urgency AI flags urgent and emergency requests to allow you to prioritise

Assign AI automatically assigns cases to the most appropriate members of staff, saving you time

Face-to-face AI highlights patients that may require in-person consultation so appointments can be booked straight away

Mental Health AI asks patients to complete a GAD-7 or PHQ-9 questionnaire when patients report symptoms of anxiety or depression

Patient Messaging

Flexible and automated messaging templates help practices discover all the information they need to help deal with each patient request.

Message Templates

Save time by sending pre-set messages in one click

Templates ensure that messages are accurate every time

Build Your Own Templates

Create templates complete with scores and SNOMED codes of your choice to support local clinical pathways

Gather the specific information clinicians require

Reduce Health Inequality

Break down barriers of access to your practice with the use of innovative technology to ensure that all patients can submit requests in to PATCHS.

Language Translation

Translate into 30 of the most commonly spoken non English languages in the UK

Improves access and confidence for patients

Voice Assistant

Allows patients who cannot access a computer to submit a request, using telephone transcription

The dedicated phone line, reduces pressure on reception

Helps reduce inequality of access to all patients

Demand control

Giving you the ability to manage incoming requests to a level you can deal with.

Request limits

Limit the number and type of requests (clinical vs admin) patients can submit

Set staffing levels accordingly

Never receive more requests than you can deal with

Advanced Analytics Dashboard

Get in-depth understanding of your demand and patient profile.

Customisable reports

Get the data that you need, when you need it

In-depth data, helps you manage demand and spread requests over a timescale that suits you

Access data across areas

Commissioners can access the data they need, across their area

Supporting integrated care and federated working

Signpost AI

Signpost patients away from your practice when appropriate.

Signpost AI

Reduce unnecessary appointments

Deliver the appropriate care at the appropriate time in the appropriate setting