Online GP Consultation

PATCHS is a next generation online consultation system built on 3 evidence-based principles designed to make it simple for patients to contact their GP.



A simple and powerful tool to reduce GP workload and improve patient safety

Developed with the teams of Spectra Analytics and the University of Manchester, PATCHS provides Patients with a few simple free text questions, covering the details of their request and any ideas, concerns, and expectations they may have. This enables the GP practice to quickly and safely respond.

Key capabilities

Clinical system integrationadvanced_icon_ticks.svg

Bulk and ad hoc two-way patient messagingadvanced_icon_ticks.svg

Image and document uploadsadvanced_icon_ticks.svg

Video consultationadvanced_icon_ticks.svg

Demand Controladvanced_icon_ticks.svg

Language translationadvanced_icon_ticks.svg

Customisable questionnairesadvanced_icon_ticks.svg

One-click federated workingadvanced_icon_ticks.svg

NHS Single Sign Onadvanced_icon_ticks.svg

Appointment bookingadvanced_icon_ticks.svg

We understand and solve your key issues

We build products which are designed to solve our customers key challenges.

  • User interface design

    Poor design can make online consultation systems difficult to use for both patients and staff, which can cause low uptake. This creates barriers to accessing the services people need.


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  • Practice capacity

    Practices can become overstretched by the number of patient requests they receive on a daily basis, which makes it difficult to effectively prioritise patients and deliver the service that patients require.


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  • Health inequality

    Other online consultation systems lack key functionality, such as image and document uploads, 2-way messaging, language translation and video capability. These features help break down the barriers to health services, creating inequalities.


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  • Lack of Integration

    Poor integration between online consultation systems and clinical systems means consultation reports must be manually filed. This creates inefficiency and opens up processes to manual error.


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More than just GP Online Consultation

Find out more about the powerful features that sit within PATCHS

How PATCHS can help you



Who succeeds with us

Supporting GPs across the whole of the UK



“We needed a single solution, and Advanced has delivered”

— Kelly Vines, Practice Manager and Partner



“PATCHS has changed the way in which we work for the better. In the past we used to have back-to-back appointments with patients each day with no effective triage procedures.”

— Dr Ben Brown, GP



Resources that help you transform


The Potential of PATCHS in your Practice

15 minutes
Speaker: Corinna Stubbs

PATCHS is a new online consultation solution that integrates with Docman 10 and allows for total digital triage. Join us for this short webinar to find out how PATCHS can improve patient and practice experience.

Watch on demand


Innovation in Primary Care

The whitepaper has been authored by Dr Zahid Chauhan OBE and explores some of the remarkable innovation, which has taken place within primary care over the last 12 months.

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A Digital Solution to Address Health Inequalities


This whitepaper focuses on how online consultation tools can help GPs to prioritise their time and ensure that all patients are able to access the right support when they need it.

 Read Whitepaper

Navigating the world of Online Consultation

The recent rush to deploy Online Consultation solutions in GP practices across England has highlighted how confusing the market can be when choosing the right solution for your practice.

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22 Oct 2020 by Ric Thompson, Managing Director - Health & Care

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23 Apr 2021 by Ric Thompson, Managing Director - Health & Care


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Call us at

0330 343 8000