Patient Self Check-in

Digitise your font door of urgent care with automated patient self check-in

Patient Self Check-in is an innovative software for managing patient arrivals at your urgent care front door. It supports patients and reception teams by improving the check-in process and reducing admin tasks, fully integrated with Adastra and Patient Self Triage for a connected experience.

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Software to optimise the urgent care journey

Reclaim reception team time

Our software removes the manual patient check-in processes enabling reception teams to reclaim up to 40% of their time back, and providing instant visibility of patient flow to know who is sat in your waiting room. A smoother journey for the patient and time reclaimed for staff.

Faster patient flow

Our Patient Self Check-in software reduces queues and speeds up arrivals with a smarter, digital front door. By enabling patients to check themselves in instantly, you remove bottlenecks and keep your services moving, providing an improved experience for everyone involved.

Improved operational oversight

Empower your team with increased operational oversight. Clinicians gain a real-time view of the waiting room, while service managers can use demand visibility to plan staffing and clinical resources, ensuring you are always one step ahead.

Patient Self Check-in Features

Multi-channel access

Patient Self Check-in provides patients with a choice of a check-in methods that suits them, ensuring your service is accessible, inclusive, and safe. Our multi-channel approach empowers patients and reduces front-desk pressure.

Provides multiple check-in options including dedicated kiosks, tablets, or a simple QR code scan that allows patients to use their own device
Enhances accessibility by giving patients the choice to check in in a way that feels comfortable and straightforward for them
Reduces the risk of cross-infection by promoting the use of personal devices, minimising contact with communal touch screens and keeping everyone safer

Why work with OneAdvanced?

We provide full solutions that effortlessly get the job done, allowing our customers to focus patient care not disparate systems

Solutions for your sector

We leverage unparalleled sector experience to provide software and services that help you get the job done.

The power of people

Our dedicated professionals are ready to connect with you and find the solution that makes a difference.

Putting you first

We put our customers first in everything we do, making sure that the work we do is focused on the needs of your team.

FAQs

Patient Self Check-in is a digital arrival software designed specifically for Urgent Treatment Centres (UTCs) and Emergency Departments (EDs) where patients with pre-booked appointments check-in. It replaces manual reception processes with smart kiosks or QR code options, allowing patients to register their arrival instantly using their own device. Patient Self Check-in integrates directly with Adastra to update patient status in real-time, giving clinical teams immediate visibility of who is in the waiting room.
The system delivers value by saving reception teams time, increasing patient flow, and enhancing the patient experience.
We calculated that by automating the check-in process, reception teams can reclaim up to 40% of their time to focus on other tasks rather than data re-entry. For clinicians, it ensures immediate visibility of patient arrivals, enabling faster triage and decision-making. Helping prioritise patients within the waiting list.
Yes. Our solution aligns with the NHS Long Term Plan’s vision for digital-first healthcare and automation. By modernising the "front door" of urgent care, you can streamline access with reduced queues, keep services moving, ensure resources are directed where they are needed most, whilst empowering patients to take control of their own arrival.
The system is designed with accessibility and inclusivity as a priority. The interface is clean, modern, and simple to navigate, providing clear instructions at every step to reduce confusion. For patients who are unable or unwilling to use the digital options, reception staff are still available to assist, but with significantly reduced queues to manage.
Our system uses smart routing to distinguish between booked patients and walk-ins. If a patient arrives without an appointment, the system can seamlessly guide them to our Patient Self Triage solution. This ensures they are safely assessed and prioritised based on clinical urgency, rather than just waiting in a queue.

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