Patient Self Triage

Patient Self Triage is a patient assessment software designed to sit at the 'front door' of your urgent care service. It allows patients to assess their own symptoms using their own device, or the reception kiosk. Based on their answers, it enables safe and swift prioritisation of clinical need by assessing patients early, using structured, evidence-based questions to understand symptoms and risk. This allows urgent cases to be identified and escalated immediately, while lower-acuity patients are directed to the most appropriate care pathway. By standardising decision-making at the front door, it improves consistency, reduces delays, and ensures clinical resources are focused where they are needed most - supporting safer care and better patient flow across the system. 

No. While our Patient Self Triage software integrates seamlessly with Adastra for a unified workflow, it integrates with most existing EPRs to ensure a seamless experience for both patients and healthcare providers. It is designed to work effectively for any organisation managing walk-in patients, regardless of your current clinical system. 

Patient Self Triage leverages  evidence-based question sets to assess patient symptoms and provide healthcare professionals with the necessary insights to prioritise care effectively. It covers a wide range of conditions, including mental health, child health, and elderly care. By differentiating based on age and sex, the algorithms accurately assess the acuity of the condition to determine the safest next step.

Yes. Safety is the core priority of the solution. The question sets are evidence-based and designed to identify high-priority cases immediately. If a patient requires urgent attention, they are prioritised accordingly. Conversely, if a patient’s condition can be safely managed elsewhere, they can be re-directed quickly ensuring safety is never compromised while reducing waiting times and waiting room overcrowding.

It is an MHRA Class I medical device, we are currently undertaking the process for achieving MHRA Class II status.  

Absolutely. We have specifically designed the questions and the interface with patients in mind, it is free from complex and confusing clinical language with a clean and uncluttered interface. The questions are simple, clear, and easy to answer. This ensures that patients feel empowered and confident in providing their history without confusion.