We can help you automate processes to increase customer satisfaction and empower your workforce to become more productive and strategically enabled.
£77k
Lost revenue and productivity
per hour of unplanned downtime to IT systems
90%
Of Fortune 500
companies use Managed Service Providers
46%
Of businesses feel an MSP
gives them access to the right people at lower cost
Challenges in a digital world
CHALLENGES
-
Investing in the right technology
Whether you have fairly simple or complex processes in your organisation, making sure that you have the right technology to support your goals can be the difference.
- By working with our experienced consultants, you will have the confidence to make valuable business decisions and drive your business forward
Our Solution:
-
Complex technology environments
Business owners can be deterred by the belief that a complex environment irreversibly anchors them to the status quo. But playing it safe means you may get left behind in a digitally accelerating landscape.
- Our IT system management experts have worked with enterprises like yours in similar positions, we know what works and how to bring progress.
Our Solution:
-
Am I future proofed?
In order to ensure new IT is built to work both now and in the future, it must align to your strategic business goals. This means there must always be a clear plan for your technology environment, enabling you to succeed today and tomorrow.
- Our experts advise on the best plan of action, using their first-hand knowledge of organisations like yours.
- We offer consultancy to give you the confidence to drive your business ambitions.
Our Solution:
-
Preventing problems with my technology
Technology might not always work the way it should, and any issues might hinder productivity. Advanced's IT support services can constantly monitor your estate and reduce any noise, so that if something does go wrong the problem-area can quickly be identified and fixed.
- Simplifies the process of managing your technology with IT system management and IT service desk.
- Keep interruptions and anomalies in your technology workflow to a minimum.
Our Solution:
Advanced Consultancy
Managed Services
Services
ADVANCED END USER SUPPORT
End User Support
By outsourcing your technology support, you create a single point of contact which you can rely on. We take the time to understand your business and how it operates, and bring in a wealth of cross-sector expertise from our years of experience providing IT support.
AGILE OPERATIONAL SERVICES
Agile Operations
We remove a layer of complexity with our approach to delivering services. Our Squads model creates dynamic teams of varying specialities, that mitigate bottlenecks, and allows for quicker responses.
ADVANCED SIAM
Service Management
At Advanced, we offer a number of different service models within the SIAM framework. Each of our SIAM service models is designed to meet organisational needs so that we can help accelerate your business towards your goals and objectives.
ADVANCED CONSULTANCY
Consultancy Services
Our consultancy is an advisory service that helps you to assess different technology strategies and align them to your business goals. We can support you through this process by providing strategic, architectural, operational and implementation planning giving you the edge..
15%
Boost in productivity
when processes are automated
67%
Of customers will pay
more for a better experience
5%
Increase in customer experience
leads to 25% increase in revenue
CUSTOMERS
Customers who rely on us
A rich, diverse customer base from financials to healthcare
"Advanced stood out as being a respected supplier who implicitly understood all of our requirements and could deliver best value."
— Robin Johns, Head of IS
Tideway
RESOURCES
Resources that help you reach your goals
Customer experience focus: 5 traits of the model technology partner in 2022
In today’s world, customers expect better service than ever before, and a better experience throughout every stage of the buyer journey. Across most industries, innovations in technology are enabling service suppliers to meet these rising demands and expectations.
1 Apr 2022 by Gordon Wilson, Chief Executive Officer
Ways to increase productivity in the workplace
Productivity is one of the most important measures of success for any company. After all, it’s the amount of work completed that ultimately dictates how much revenue can be generated. However, the concept of productivity is perhaps more nuanced than you might imagine.
14 Feb 2022 by Claire Ross, Head of Culture and Engagement
How technology gives business leaders peace of mind
So how can business leaders win valuable time back? I want to talk about technology and how it can alleviate some of the pressures. Implementing a digital strategy is one of the best ways to energise your business in terms of productivity and efficiency.