Strategic Processes

Working with you to optimise the strategic processes through planning, production and facilities management.

Strategic Processes

Production acceptance: used to consistently and successfully deploy application systems into a production environment

Capacity planning: planning efficient resources requirements for your environment and addressing scalability needs

Facilities Management: monitoring and maintaining the physical environment where your IT infrastructure is located

Strategic security: based on advanced threat, vulnerability and risk assessment techniques

Tactical Processes

We aim to continuously improve the way you work with your IT infrastructure, making sure that you have the processes in place to deal with any changes and challenges 

Tactical Processes

Availability management: aimed at improving all aspects of the availability of IT Services

Change management: ensuring a systematic and pragmatic approach to dealing with change

Network management: The provision of WAN, LAN and WiFi connections to keep your organisation functioning online

Configuration management: The detailed recording and updating of information about your hardware and software

IT Asset Lifecycle

Helping to manage your assets from the planning phase to integration and maintenance.

IT Asset Lifecycle

Plan: Deciding which assets are needed, how to procure them, how they will be used and how they will be funded

Acquire: Procuring assets through building, buying, leasing or licensing

Commission: Introducing assets into your system, including installation, integration, process establishment, user access provisioning and training

Maintain: maintenance, repair and upgrades to maximise value to users, mitigate risks and reduce support costs

Effective Asset Management

Helping to get the most out of your assets whilst minimising cost and maximising efficiencies

Effective Asset Management

Minimise costs: With quality asset management, you can create effective solutions to minimise overheads and maximise the lifecycle of assets

Support: With our 24x7x365 monitoring, we can establish the true reliance your organisation has on an asset, then formulate next steps for it

Integration with change management: It's likely that change will be necessary through an asset's lifecycle, which also needs to be carefully managed

Experience: We have years of cross-sector experience in delivering effective asset management, helping you maximise value of IT

Patch Management

From security to minimising downtime, we work together to keep your systems up to date 

Key Benefits

Security: Patch management reduces risk by fixing vulnerabilities in your software and applications that are susceptible to cyber-attacks

Uptime: By keeping your software and applications up-to-date, this will ensure they run smoothly, supporting system uptime

Compliance: Patch management will ensure you adhere to certain standards required by regulatory bodies

Enhanced features: By applying the latest updates, you'll gain access to new features and functionality