We work with Local Authorities and District Councils to enable them to effectively deliver high level services for their citizens. Our solutions help to streamline processes and deliver improved services across every department from environmental, housing, social care to building control.
FEATURES & BENEFITS
Workforce management solutions that drive efficiency by seamlessly connecting your field workers with central systems. The solution provides a simple to use, stable end-to-end workflow management that covers job creation, scheduling allocation and deployment to your workforce.
Enabling delivery of data and services to field resources to carry out their job efficiently, eliminating paperwork, speeding up job completion and supporting data capture on a range of platforms and devices. Scheduling with DRS provides intelligent appointments and dynamic use of resources or assets.
Street services departments need to schedule human resources, as well as the vehicles and equipment required to complete each task. We help them to manage and optimise their work across planned maintenance, cyclical tasks, and responsive jobs.
Our mobile workforce software equips each field worker with a mobile solution, allowing managers to track field worker location in real-time and progress against schedule for each team. This facilitates dynamic rescheduling during the day to account for emergency work.
Emergency services and public safety organisations are looking to maximise workforce efficiency and overcome spending cuts using the latest technology, deploying dynamic resource scheduling, and tracking support software to enhance their efficiency. We are leaders in delivering performance excellence that is critical for public safety and first responders, including law enforcement, fire and rescue and emergency medical services.
Our mobile workforce scheduling solutions for the Emergency Services span the complete field-service lifecycle from planning and scheduling through to mobilising the field worker and monitoring service performance in real-time.
Building control departments need to maximise the time available in the field for inspectors. Our solutions significantly streamline processes so that paperwork and administration are significantly reduced.
By using DRS for scheduling building control departments can optimise field-based work through appointment setting and minimise travel time. Job Manager provides field-based workers with access to the information they need on their mobile device and allows them to directly capture the required information, including photographs, while in the field.
Explore our full range of Field Service Management solutions that can help you grow your organisation.
Neil Martin > Business Manager, Asset Management and Maintenance Service > Sandwell Council