Get the most from your Advanced SharePoint, Dynamics or legacy software solutions by pairing your business with our Advanced support team. Advanced will manage and support your Sharepoint, Dynamics CRM or legacy software installation as an extension of your in-house team.
Our dedicated support team provide quick and friendly hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. By connecting you with the right subject matter engineers who can solve your issues, and solution experts whose job it is to know your software better than anyone, you get access to the right expertise, accelerated support, and system advice tailored to your environment.
For many organisations, SharePoint has moved from a tactical, department lead initiative many years ago to a critical enterprise system. Consider the data on your SharePoint sites – for many organisations it includes operational procedures and run-books, sales proposals, management dashboards and much more which would represent a real loss of revenue or disruption to day-to-day operations if all or part of the site were operational. Above simply keeping the lights on, organisations also recognise that the continual collaborative nature of SharePoint requires small, but regular enhancements to support changing business realities. Advanced can provide the critical support and occasional enhancements with the responsiveness you require.
Dynamics CRM Support
For most modern organisations, CRM is the heart of the sales function, and increasingly so much more. Without CRM, the productivity of the sales team declines and may stop altogether. Such an important tool requires an expert team which can keep your business running at full power. With a deep team of functional and technical support specialists, Advanced can guarantee your CRM platform runs as it should, as well as provide valuable and critical user assistance and training to ensure your staff stay engaged and productive.
Legacy Application Support
While many organisations are consolidating and simplifying their application estate, it is often the case that there is a critical and bespoke system which was developed by a former member of staff or other supplier without proper documentation or support hand-over. These applications, while critical for operations, can be a liability for the IT department if left without formal support cover. Through a tried and tested application take-on process, Advanced will support legacy applications, recommend enhancements to reduce the application risk, and provide assurance against the unexpected.