Advanced solution selected to deliver high customer service levels, while increasing field-based team safety, efficiency and reducing costs.
The largest renewable energy provider for solar and battery storage in the UK, Anesco, has selected Advanced’s Field Service Management software as the foundation of a configured solution to support its Operations and Maintenance (O&M) division.
Anesco required a system that could provide clients with next generation reporting, monitoring and access to a real time information feed.
The company has configured Advanced's Dynamic Resource Scheduler, Job Manager, InfoSuite and Work Hub software to provide functionality that has subsequently enhanced customer service while increasing team safety and productivity, as well as reducing costs.
The Advanced solution will support core aspects of Anesco’s field service operations including dynamic and flexible scheduling, mobile working, and works order management. The system will deliver better, more agile communication, greater visibility into mobile worker whereabouts and more efficient team deployment by enabling dynamic resource scheduling and workflow, connecting Anesco’s field-based workers to the office.
Anesco currently maintains and optimises over 22,000 assets on behalf of blue-chip clients, financial institutions, local authorities and individual portfolio owners, accounting for 1GW of clean energy.
Matt Harvey, Head of O&M at Anesco, said: “We operate in a high-growth, innovative, fast paced market and our business has grown dramatically over the last few years. We recognised that to sustain our leadership position, support our growth plans and continue to deliver a high-quality service to our clients, we needed to take a fresh look at the technology that underpins our field-based operations.
“We needed a Field Service Management partner that could not only supply the technology we need today but also provide a scalable solution to enable us to adapt as our customer needs evolve and as we refine our predictive maintenance offering. In Advanced, we have found a provider with the ability to be agile and grow with us, working to deliver outcomes not just technology.”
Requiring more than an out of the box solution, the Advanced platform has allowed Anesco to configure the software to enhance customer service and allow the team to not only schedule planned maintenance at easily accessible sites, but also work with customers to schedule appointments at private residences at a time that suits the property owner. The solution is configured around the realities of Anesco’s work in the field and can evolve in line with changing requirements in day; when a high value asset experiences an event which could result in the loss of generation requiring immediate attendance, and over time; for example by adding a self-serve customer appointment process in the future.
Anesco will use the Advanced solution to drive continuous improvement across the business, gathering actionable insight through its reporting tool. As well as allowing traditional KPI reporting, real-time information can be used to identify actions that may need to be taken to fulfil tasks and unplanned customer needs during the emerging day. The system provides a picture of capacity going forward and offers predictive analytics for planning of preventative maintenance tasks along with the integration of IOT technology into the end to end process.
Mark Dewell, Managing Director - Public, Private and Commercial - Advanced, said: “We are delighted to have been selected by Anesco to support this critical part of its business. Anesco is the largest renewable energy provider for solar and battery storage in the UK and a true pioneer. The nature of its maintenance and service work and its customer base means that its needs are very specific, making the flexibility of our platform critical. We look forward to a long-term partnership, where we can develop our Field Service Management roadmap in close collaboration with Anesco, learning and adapting the solution together.”
