ASSET MAINTENANCE MANAGEMENT SOFTWARE

Responsive resource management

Our software enables Asset Maintenance Management organisations to automate the complex process of allocating the available human resources, equipment, and parts to the required work. This process makes real-time assessments and considers the most efficient use of resources such as trade, skill level, location, and resource cost. Powerful route planning using the application Dynamic Resource Scheduler (DRS) means the resources that are the closest and most appropriate are always assigned to each task.

Dynamic resource scheduling allows optimisation of a workforce to perform planned and ad-hoc maintenance work across multiple locations in the most efficient way. Whether the job covers on-site machinery repair, cleaning services, grounds maintenance or facilities maintenance, the schedule created minimises downtime and maximises productivity.

Respond with real-time visibility on job status

Our Field Service Management software benefits organisations by reducing the costs associated with providing responsive services, including requested work and emergency repairs. Workflow interdependencies can be defined for each individual work task, the system is then capable of dynamically rescheduling resources when work overruns or is completed ahead of schedule.

By using our real-time messaging and mapping service Operative On Way customers are alerted when the operative expects to arrive at their premises. Once an operative accepts a task on their mobile device an SMS message with a link to a map is sent to the end customer with details of their appointment and expected time of arrival.

Seamlessly connect mobile workers with systems

By using Job Manager, our mobile workforce management application, it allows back-office control centres to seamlessly connect with field-based workers. Service managers benefit from real-time visibility of field workers activities and locations, allowing direct monitoring and control of the daily schedule. Job updates and information are synchronised in real-time with centralised systems and presented directly to workers mobile devices. All job data, which includes signatures, photographs and work orders are collected automatically improving process efficiency and eliminating paperwork.

This optimised process allows organisations to track the entire life cycle of each job in real-time, ensuring that the appropriate services are being provided correctly at each location and delivered in line with specified SLA’s.

Drive efficiency with real-time operational insight

Our InfoSuite business intelligence and analytics software delivers end-to-end visibility for asset management organisations, in real-time. With a holistic view over their entire operation, managers gain a better understanding of resource capacity and the cost implications of fulfilling customer requirements. This allows managers to track performance ensuring that the organisation is delivering against KPI’s and SLA’s.