Advanced Software (return to the homepage)
Menu
Close
Advanced Software (return to the homepage)
Contact us

UTILITIES WORKFORCE MANAGEMENT SOFTWARE

Mobile Workforce Scheduling for Utilities

Products BenefitsRegister an interest

Providing essential services in the most efficient and effective way with our Field Service Management Software

Advanced helps organisations working in the utilities sector to address the key pressures facing the industry; safely manage assets, maximise production and reliability; minimise outages and control operating costs, whilst navigating the challenges of managing a growing infrastructure, workforce turnover and the transition from legacy green screen applications and paper-based systems.

We work with organisations to configure our field service management solutions to meet their needs and fulfil their SLAs. Our solutions help organisations to operate a mobile workforce that optimises plant resources across multiple projects and delivers real-time visibility of progress against each item of work.

How we help our clients in the Utilities Sector

FEATURES & BENEFITS

  • Align resources by planning and scheduling major work

    Our Field Service Management software for Utilities enables you to better plan activities, from major infrastructure programmes to minor responsive work. It provides Utility organisations with the means to optimise resources against scheduled work tasks. This process analyses all available attributes such as worker skill levels, specialised trades, location, and resource costs and allocates them accordingly to make the most efficient use of resources.

    You can define interdependencies in tasks, then track the progress of each task, dynamically reschedule resources to respond to work completed ahead of schedule, or stage overruns.

  • Dynamic intra-day scheduling

    When work is carried out on customer premises, you need to consider not only your own workforce availability, but also that of your customer. If some of your work types require customer appointments, our software provides your customer consultant with a range of appointment windows that you can be confident you will meet. Appointments are ranked by travel efficiency so that you can also prompt customers with appointments that are the most efficient for you.

    By using our real-time messaging and mapping service Operative On Way you can alert customers when the operative expects to arrive at their premises. Once an operative accepts a task on their mobile device an SMS message with a link to a map is sent to the end customer with details of their appointment and expected time of arrival. It also allows for communication from the end customer back to the operative if they will not be present at that time which significantly reduces the number of no-access visits and increases first-time fix rates.

  • Connect mobile workforce with systems

    Our Utilities software suite includes Job Manager, a mobile workforce management application enabling you to seamlessly connect every field worker with your centralised systems. Managers, supervisors, and planners gain far greater control, with real-time visibility over daily activity and progress against the schedule.

    Field-based workers become far more efficient when paperwork is eliminated. Information is captured on mobile devices synchronised in real-time with centralised systems. This drives productivity with jobs being allocated in real-time to maximise available resources and significantly reduce travel and wait times.

  • Holistic real-time insight and performance tracking

    Our solutions allow organisations to gain end-to-end visibility of their complete operation, across all workers, all equipment, and all sites, with the increased flexibility of responsive work and insight provided in real-time.

    This not only allows managers to track performance against the activity, taking corrective action immediately where necessary, but they also gain a holistic view across their entire operation meaning they can plan the resources they need in each geographic area more effectively.

Our Market Solutions

Explore our full range of Field Service Management solutions that can help you grow your organisation.

DRS  | Dynamic Resource Scheduler

A real-time workforce planning solution enabling organisations to schedule field-based people to the right place at the right time.

Learn more

JOB MANAGER | Mobile Workforce Management

A mobile workforce management application that spans the full lifecycle of field-based activity from allocation to completion.

Learn more

WORK HUB | Work Management Software

A back-office work management solution capable of pulling disparate systems together to create a single view of data and tasks.

Learn more

INFOSUITE | Business Intelligence Software

A powerful business intelligence tool that provides real-time reporting and dashboards to give you complete visibility of your operations.

Learn more

Addressing the challenges of UK Utilities

The UK utilities sector is undergoing a profound transformation. It’s being shaped by the challenges of climate change, population growth, affordability, changing policy and regulatory targets.

  Read Whitepaper